Help my 2nd generation ipod touch won't update to the 4.2.1 os

I have a 2nd generation ipod touch that will not finish the restore step in the update for 4.2.1.  How can I fix this?  I am setting this up for my 6 year old to be able to play some apps and maybe a movie or two.  Please help with easy steps to follow.  Thank you

What exactly happens when you try?
Error message?
If it just freezes at what step (what is listed in status bar)?

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