Help - My 5th Generation Ipod not recognised by ITunes but 1st Gen Ipod is!

Can anyone help? This is driving me mad!
I recently purchased a 5th Generation 80gb Ipod. Before installing to my PC I downloaded the latest 7.2 version of ITunes together with quicktime. However whenever I plug my new Ipod in, nothing happens other than the 'Found New Hardware Wizard' appearing in XP asking for the driver to be installed and the Ipod Charging/displaying that it is fully charged.
I have spent hours going through the apple site and following their suggestions on this and have done the following:
Re-started the iPod service
Uninstalled and re-installed ITunes 7.2 (at least 5 times now!)
Deleted all my temporary folders and temp internet folders and cleared cookies, files, etc
Ran Windows Install Cleanup Utility to clean up any leftover installer files
Tried the Ipod in all of my USB 1 & 2 ports (My MESH PC is less than a year old)
I then contacted Apple Support who suggested I try my Ipod on another computer and if it didn't work to return it to them. So I duly installed iTunes (7.2) on my laptop at work and hey presto my Ipod was recognised and I was able to download a few tunes.
I glean from this that there can't be a fault with the Ipod itself??
Back at home I re- tried all of the things above and then after still no joy I connected my old 1st generation ipod to my pc and after some time ( at least 5 minutes) iTunes recognised the old ipod and syncronised. Using the same USB Port and the same cable I plugged in the new Ipod but still nothing happened other than being asked to install the driver once again!
Now all would be fine if I kept my music collection on my work laptop but unfortunately this is not possible and I could even get into serious trouble for having iTunes on there.
If anyone has any suggestions I would be really grateful as £200+ is a lot of money to pay for something that does not work!

The "driver" never was available from Apple. The driver files that Windows uses to communicate with an iPod are standard Windows OS drivers for a USB Mass Storage Device. If Windows cannot/does not recognize your iPod at all, not even at the driver level, it's likely an OS issue, unless the iPod fails to work on another computer as well. At that point you'd been dealing with a bad cable or bad iPod. Since another iPod works with the same cable, then it should be fine.
Try everything in this article that you haven't already tried:
http://docs.info.apple.com/article.html?artnum=61711

Similar Messages

  • My ipod 7th generation is not recognised by itunes and my computer. I am not able to transfer any songs. Please help me on this regard. I tried all the steps from apple website

    my ipod 7th generation is not recognised by itunes and my computer. I am not able to transfer any songs. Please help me on this regard. I tried all the steps from apple website

    This article should give you the options
    https://discussions.apple.com/docs/DOC-3991

  • My iPod nano 5th generation is not recognized by iTunes. I did update, but still, it won't work. I don't want to uninstall the iTunes cos  I don't want to lose my music and audio books. What to do? It started after I updated iTunes.

    my iPod nano 5th generation is not recognized by iTunes. I did update, but still, it won't work. I don't want to uninstall the iTunes cos  I don't want to lose my music and audio books. What to do? It started after I updated iTunes.

    iPod appears in Windows but not in iTunes

  • My iPod Touch 5th generation says disabled connect to itunes but when we connect to itunes it says on itunes that the ipod is locked with a passcode and to go onto the ipod and type in the passcode to proceed. What do I do

    My iPod Touch 5th generation says disabled connect to itunes but when we connect to itunes it says on itunes that the ipod is locked with a passcode and to go onto the ipod and type in the passcode to proceed but the ipod is still locked. what do i do?

    http://support.apple.com/kb/HT1212

  • Ipod not recognised by itunes win 7 64

    my ipod  160gb is invisible to itunes in win 7 64b computers intel and amd. ***?, over.
    did the rrreboot bs, reinstall, yada yada yada. ipod recognised as a device...sapping my will to live--need driver and head help!?

    DominicH wrote:
    Since upgrading itunes and loading iOS4 on my touch, my nano is not not recognised by itunes (appears in my computer). *I have installed itunes 3 times and carried out most of the other diagnostics suggested in the support pages of this site* (note, i get a message from microsoft not to use the clean up software suggested). I have not restored the ipod as I cannot get it to connect and in any case I am worried if I do restore it I will loose all the music on it and then not be able to re-load due to the prob above.
    Make sure the iTunes you were installing is the latest version.
    Have you tried all the solutions mentioned in the iPod nano (5th generation) - User Guide? Since you did not list all the troubleshooting steps you tried other than installing iTunes 3 times, you may as well call iPod tech support. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. I_f you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod._
    Contacting Apple for Support and Service (International)

  • IPod touch 4th generation will not sync with iTunes, but shows up in Windows 7 64bit(Acer Aspire laptop)

    Hello all, I am writing this message in the hope that somebody can help me to solve my issue with my iPod touch fourth generation. It has been unable to sync with iTunes, but shows up in windows as the iPod touch. I also had this problem with my older iPods as well (Ipod nano 4th Gen, iPod touch 2nd gen(Batteries done for that one)) I can sync music with iCloud, but I have a bunch of songs that are not in the store, and I sincerely want to add those, alot.
    I've checked the "iPod appears in Windows but not in iTunes" with the link here: (http://support.apple.com/kb/TS1363), and followed that process, but to no avail, it does not solve the problem. I've tried to reset the entire ipod by making it enter DFU mode and then rebooting the entire iPod (shows up in iTunes in temporary mode) but once restored, does not appear in iTunes, but still in Windows detected still as a iPod, looks like the iPod and everything. I also have the most uup-to-date iTunes installed (10.5 I believe, just got it today)
    This is extremely frustrating because that is why I purchased the iPod (and for the games and apps, those are great too). The iPod was also purchased three days ago, and the setup still didn't detect it.  I am not mad at anybody here or the Apple company itself, but I have not found any help online with the browsing option (for support of course).
    Please, I would absolutely love the help, i'd be eternally grateful for it.
    -Tyler

    Never mind, turns out that by uninstalling the programs "Megakey" and "Megaupload" it had resolved this issue.

  • My nano generation 3 not recognised in itunes

    Since downloading 12.0.1 my nano generation 3 is not recognised in itunes for refreshing.  I have checked battery and connection lead.

    Thank you for your prompt reply.  I found the answer in
    ITunes/Properties/Compatibility.  The setting was in Windows 95 instead of
    Windows 7.
    Problem now solved.
    brendafromrushden
    On 13 November 2014 15:20, Apple Support Communities Updates <

  • Issues with iTunes and 1st gen iPod Touch

    Since today, iTunes does not start automatically anymore when I connect my iPod Touch. If I launch iTunes manually, it recognized the iPod and syncs normally. What might have happened here and how can I fix this? The option in the preferences to automatically sync when an iPod gets connected is activated.
    I have a 1st gen iPod Touch (2.2.1), a Mac Pro (OS X 10.5.6) with iTunes 8.1.
    Funnily enough, iTunes starts immediately whenever I connect my old iPod nanos (2nd and 3 rd gen).
    Next steps, which I will try, are reinstalling the Apple Mobile Device Service and if that does not help, restoring the iPod touch.
    Any ideas?
    Best,
    Mustrum

    You unchecked the "Open iTunes when THIS iPod is connected" on the Summary Tab.

  • 5th Gen Ipod Not recognised by itunes or computer

    I have done all of the things recommended by apple e.g. reset ipod, toggle the hold switch and nothing has worked. It seems that it maybe my computer thats the problem as the ipod connected and loaded songs on my Dads computer and his is the same as mine. I rang apple and wiped everything ipod related off my computer and redid eveything but it still dosn't work.
    Soooo I Ran an ipod diagnostic test and this came up:
    The iPod Service Logging Information:
    [SERVICE: 0xD28,01:22:37 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Wed Nov 01 01:22:37 2006)
    [SERVICE: 0xD28,01:22:37 INFO] ##### iPodService starting as a service, version: 7.0.2.16
    [SERVICE: 0xD9C,01:22:39 INFO] Got signaled to go ahead... Starting device manager!
    [SERVICE: 0xDCC,01:22:39 INFO] Listener Window created
    [SERVICE: 0xDCC,01:22:57 INFO] [DevNodesChanged]
    [SERVICE: 0xDCC,01:23:34 INFO] [DevNodesChanged]
    [SERVICE: 0xDCC,01:23:34 INFO] [DevNodesChanged]
    I don't know what that means but it's my only lead and I can't say that down the phone! anyone help please before I smash the thing.

    Hello there, bradfordfan.
    The following Knowledge Base article provides some great information for troubleshooting your issue:
    iPod: Appears in Windows but not in iTunes
    http://support.apple.com/kb/TS1363
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • My iTouch 5th generation is not recognised by my computer. why?

    I downloaded ios 7.0.4 for my itouch 5th,and suddently my iTouch shutdown automatically, then my ipod showing- connect to itunes. and i disconnected the cable and reconnect it, and my computer showing a notification - like this !                                                         
    after i clicked this notification, it leads to driver properties and showing this message
    Please help me to fix this problem !!

    Don't know how to post, plz help me here its urgent!!

  • My ipod touch 5th generation will not connect with itunes.

    i really need help. plz don`t send me a link of the apple support it doesn`t help.
    Thanks i advanced.

    If you mean iTunes on computer:
    Did it connet before?
    Does it show in MyComputer?
    Does it charge?
    Try
    iOS: Device not recognized in iTunes for Windows
    I would start with              
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem

  • IPod Touch not recognised by ITunes but my iPhone 4 works fine.

    I am currently not able to sync my ipod touch as it is not seen by iTunes when I connect it.
    I am using Windows 7 and the latest version of iTunes and have followed each of the steps listed at
    http://support.apple.com/kb/TS1495
    but still can't sync.
    I have listed several key bits of information which I hope someone can explain.
    1. My iPhone 4 sync's fine - same user account under windows, same usb cable.
    2. When i plug in the ipod touch it starts to charge and iTunes appears to hang. e.g hovering over the file menu doesn't highlight the options. If I wait roughly 3 mintues iTunes starts responding again (file menu's are activated) but still doesn't recognise the ipod touch.
    3. If I do this over and over again I 'sometimes' get iTunes to recognise the device but it presents the 'Restore from backup or restore to factory settings'. If I select restore from backup it then informs me the backup is corrupt. The randomness of getting to this stage has no consistent steps and i've been unable to get to this point over the past 3 days.
    4. I recently bought a movie from iTunes and get the message 'The movie could not be played' and since getting this message i've been unable to get iTunes to see the device.
    Any help greatly appreciated.

    I've finally managed to get the device recognised my Windows. The solution was to take my ipod touch round to my friends house who own's an apple mac. Plugged into the Mac itunes instantly see's the device and everything is back to normal.
    I can know get my Windows 7 machine to see the device in iTunes. The strange behaviour I see on Windows 7 box is, on plugging in the device iTunes hangs if I then unplug the device and reattach it (repeat this several times) eventually iTunes doesn't hang and sees the device.
    Not at elegant solution granted but hopefully this may help someone out. This is obviously a software bug (is it that I am also syncing my iPhone?) as I've ruled out all the hardware involved.

  • Ipod not recognised in itunes or my computer - and no 'devices' option

    I am in Windows XP, 'My Computer' doesn't recognise my iPod and neither does itunes. Please can someone help!?!
    I have 60Gb colour screen ipod (but not video ipod) and has worked for the last year approx since I had it, always used to update automatically as soon as I plugged iPod into the computer. I had been using an old version of itunes until last night I was finally told that in order to continue to purchase music from itunes I have to download the latest version (itunes 7.02). This downloaded fine but today went to sync my ipod and get the new music/podcasts on my ipod and I can't seem to get itunes to recognise my ipod at all.
    I don't have a 'devices' option (just Library, Store, Playlists), no iPod symbol and 'Sync ipod' in 'File' cannot be selected. Can't find ipod in My Computer either. All it does is charge when I plug it in, even though battery is already fully charged!
    I have tried restarting computer, plugging in ipod before starting the comp, uninstalling and re-installing itunes, checking in 'run' etcetc
    Please help...can't put any of my music on to my ipod
    Thx
    Rachel
      Windows XP  

    Just in case this problem is affecting anyone else - I have since found the following post by 'Thegua' and it has worked so thank you so so so much!!
    (I only had to get as far as reinstalling my iPod, didn't have to continue on to doing the 5Rs, and I didn't lose any music) THANK YOU THANK YOU!!!!!.....
    The solution 2 ur problem is the ipod 5R's . u will need 2 reset ur ipod and if possble reinstall de ipod and itunes softwares. but first u will need 2 try reseting ur ipod , it will not delet the songs on ur ipod, it refreshes ur ipod. try that first. move de hold button near de earphone hole. it has a red sign. move that switch back and forth about three times and press de select button (middle ) and the menu button all at de same time , then hold dem both until u see de apple logo appears (apple sign). the release all buttons, ur ipod is reset. if this work then do the 5R's.to know wat de 5R's are go to apple.com and u will see it at de left hand corner of ur screen. it is five steps that will correct any problems u r having with ur ipod. it should correct them. it involve resetting ur ipod, restarting ur computer, reinstalling ur ipod and itunes softwares and runing de updator files, and all that. try it, if that dont work it means u will have 2 send the ipod 4 repairs.
      Windows XP  

  • Ipod not recognised by itunes

    i plug my ipod in but itunes is not recognising it, not sure what to do? i've downloaded the latest version of itunes but still nothing. and i've somehow wiped off all the songs on the ipod without even realising, any help would be appreciated?

    Hey bradfield,
    What type of iPod do you have?
    If you have an iPod touch, try the tips in this article: http://support.apple.com/kb/HT1852
    If you have one of the other iPods, try the tips in this article: http://support.apple.com/kb/TS1369
    You may want to try the tips in this article: http://support.apple.com/kb/TS1878 also.
    -Jason

  • Ipod not recognised by iTunes or My Computer

    Initially I successfully linked my ipod to iTunes and the iPod screen displays "Do not disconnect"
    This time I have connected my iPod and it doees not display the "Do not Disconnect" symbol.
    iTunes does not recognise the iPod. My Computer does not recognise the iPod.
    I have reinstalled iTunes. I have reset my iPod.
    The iPod also works on another computer without any problem.
    I tried the Network drive solution listed on this site but Disk Management does not list the iPod either.
    I do not know what to do now?

    I seem to be having the same issue as Neurovir. My computer and iTunes recognize my year-old 1st-Gen 512MB Shuffle, installing a Disk Drives >> "Apple iPod USB Device" driver AND a USB Controllers >> "USB Mass Storage Device" driver when I plug it into the USB port. But when I plug in my 5th-Gen U2 iPod with Video, it comes up in the Windows Device Manager as /!\ Other Devices >> "iPod" and runs the Found New Hardware Wizard. The wizard cannot find drivers for the iPod, nor will it let me chose the drivers to use, even though I know exactly which ones I want it to use. iTunes also does not recognized that an iPod was connected to the machine.
    I tried both my Shuffle and my iPod in another computer, and both were recognized by Windows and iTunes. I looked at the driver versions that that computer uses, and they are the same versions my computer uses when I plug in the Shuffle.
    I originally was trying to find Apple drivers for Windows XP on this site, but I see that I don't need them -- because they are on my machine, I simply cannot get XP to recognize the iPod as a device that needs the "Apple iPod USB Device" and "USB Mass Storage Device" drivers.
    Homebuilt   Windows XP   2GHz A64 2GB RAM

Maybe you are looking for