Help! My account hacked! :'(

Help! Someone hacked my account. Tied him to someone else's mailbox. Steal money from the card for the subscription "Peace" and some other. I use Skype for many years. Give me back my account please and cancel these horrible subscription, we do not have that kind of money. Any photos and information provided. Login ribokoshka.

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Account hacked and Paypal account charged

My account was hacked and charged. I changed my password but I still see new calls to India. Well done Microsoft!

Same case here. Account hacked around End of April 2013.. and Calls made to India, Pakistan and Cyprus.
Were you able to get credit back. Any help on how to restore the account?
Skype's Customer Service sucks - It is pretty shamefull that a voice telephony company can not put its customer service on skype voice call... and instead using chat only function.

Account hacked, credit card used and cant get acce...

Hi,
I have had my main account hacked again for a second time and cannot get access back. I just got some skype notifications that there have been 12 purchases made in China on my acount. I cannot recover my password as it never sends me the recovery email. I do get the emails that someone is making purchases on my skype account but I cant seem to do anything about it.
The account receovery asks me when I opened my skype acount and I have no idea. I lost access to this account so long ago that I have given up getting it back but just got a second bout of transactions .
Can anyone help me with this please?

Hi, Bronsonlb, and welcome to the Community,
It appears to me that you have created a new Skype account as you posted your enquiry here on this message board - use this new account to contact Skype Customer Service to report the fraudulent use of the other account, to request alternate verification details to confirm your "ownership" of the other account, and to remove saved payment details. I would not recommend choosing the "account recovery" path as you have previously attempted.
If you can recover the account, so much the better. If not, request the account be removed.
Last and certainly not least, report the unauthorized purchases to the issuer of the payment method on file. The charge-back process will likely trigger Skype to suspend your first account.
Regards,
Elaine
[Note-flagged for review.]
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

BT email accounts hacked

Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)

wingers wrote:
Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)
Hi.
Have you asked these "customers" if they have received anything recently, or clicked on anything not expected ? Do they all use the same things like facebook or other social sites ? Are they connected in anyway, or have they just come to you for help ?
If I may be frank, why did they come to you initially rather than contacting the free BTinternet helpdesk ?
Webmail password change is the same for all ISPs, not Yahoo! specific. If the helpdesk gives the user a new password, then really it should be down to the user to make sure they alter it themselves. Clearly people don't do this, but even if the helpdesk said to do it - some people will still not do this.
You say you don't see it hardly with other email providers, that implies that it does happen. What other mail providers for example ? BTYahoo! is one of the largest in the UK, so it's not unlikely that more would be seen than for some other ISPs.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Account Hacked & Terrible Customer Service

I need help reporting a hacking incident to Sykpe. My account has been hacked and used to send smses, expending approximately USD$35 of my credit. It has since been suspended by Skype and upon reactivating, I have lost all my contacts.
It seems like Skype has no interest in being contacted by users and seems to be actively avoiding them. I have been searching for a method to contact Skype, looking through the Skype webpage and forums but nothing seems to work. I've also tried using the live chat support but it has been down for days.
Does anyone know a way the contact Skype. The inability to contact them for help, is really making me reconsider using their services.

hi, try this link: contact.
I'll warn you though, once you do get through to them getting them to do anything is incredibly laborious. Each email, which takes 24hours to receive a reply to, must contain only ONE piece of information. They simply ignore anything else you say, and reply with the same questions again and again.
Skype would have to have the worst customer support I have ever experienced. I hope you get your problem solved.

Friends account hacked and sending links

My friend Criken959 got his account hacked and is now sending links to me that might contain possible Trojan as so said on the forums if I can get an administrator to see this and help Criken959 me and My friend would both be very thankful

It's a virus and most likely not a hacking issue. Very similar or identical to cases previously reported here. Please try the following procedures -
http://community.skype.com/t5/Windows-desktop-client/Skype-spam-virus/m-p/1092504/highlight/true#M82...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Is my account hacked?sms send by skype send wrong ...

sms send by skype, send zweeds mobile nr instead of my registred mobile nr
if the receiver of my sms respond his sms go to sweden en never come on my mobile
the strange thing is the nr that is transmitted change xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
is my account Hacked????what can I do????
thanks for helping
luc

Hello,
No duplicate posts please. Duplicate removed. This is a public internet site so NEVER post personal information.
Please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Recovery email addressee changed account hacked

Dear sir i have submitted the recovery form 2 times and i got Email regarding account release but still my account is hacked and i m not able to recover it ,as the hacker has changed the password , Recovery Email adresses and other details also .can you please help me out i m having skype premium on my both account but i see i haven't got any benefit of that as i m not able to go through live chat option also .My Hacked skype username is "[removed for privacy]" Please Fix it as soon as possible

Update: Spotify got back to me and over the following couple of days my account was restored, so different email and passsword on the account so fixed basicaly. BUT !!! Yesterday I look at my playlist and find things I have not added !! I delete them, I changed the password on my account after disconnecting all devices from my account.
Today I start playing music and it cuts out, I click "choose device to play on" only to find there is a mobile device playing music that is not in my playlist.
What is going on ? This is not my end, I have not had my emails accounts hacked..spotify has been hacked or there is some majot security flaw in the software, I also KNOW this as fact because since this happened a little research and web searching I discover public/private forums selling spotify acccounts. pic attached is the person/persons using the account I frikkin pay for !

Account Hacked and Charged 25€

My skype account hacked today and charged 25€ and dropped 5€ before i change my password.I deleted all credit card infromation after that.All calls going Tuvalu.
Can skype refund my money ?

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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skypefordummies.blogspot.com

Account hacked (email changed)

I received an email titled "We've updated your email address". this mail told me that my previous (the correct email) -snip- has been changed to (hacked email) -snip-.
I keep seeing messages saying to go to https://support.spotify.com/uk/contact-spotify-anonymous/ but this is wrong because I entered my problem there in the text box and sent it and it reported "We'll get back to you at -snip- as soon as we can." so it isn't anonmous at all and now the hacker has possibly a few more details about me.
There seems no clear way for anyone to report this issue, what do I do now ?
You should be notifying people that your service has major security breach issues, this is not just a random person who has guessed my password..you (spotify) have been hacked and someone has taken my details from you.
I have been a paying premium member for many years with you and i'm not happy about this one bit, can one of your staff please tell me exactly what I should now do to get this rectified.
Regards

Update: Spotify got back to me and over the following couple of days my account was restored, so different email and passsword on the account so fixed basicaly. BUT !!! Yesterday I look at my playlist and find things I have not added !! I delete them, I changed the password on my account after disconnecting all devices from my account.
Today I start playing music and it cuts out, I click "choose device to play on" only to find there is a mobile device playing music that is not in my playlist.
What is going on ? This is not my end, I have not had my emails accounts hacked..spotify has been hacked or there is some majot security flaw in the software, I also KNOW this as fact because since this happened a little research and web searching I discover public/private forums selling spotify acccounts. pic attached is the person/persons using the account I frikkin pay for !

Please i nedd help my account do not let me put any credit card and said that I have some problem with a past charge bur wonr let me pay any way, so i cant down load anything please what can i do

Please i nedd help my account do not let me put any credit card and said that I have some problem with a past charge bur wonr let me pay any way, so i cant down load anything please what can i do

go to this page and cotact iTunes store and they can help you out with this
https://expresslane.apple.com/Issues.action

Help my account says disabled

Help my account says disabled. I am unable to add apps or update. I did update my password & can get in but says disabled when I try to use!

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

Verizon email account hacked, need a Verizon email specialist to HELP me Please.....

My Verizon email account was hacked recently. My account has been sending out Viagra and Fat Pill emails to all of my contacts. I want to change my Verizon email account password. I've contacted Verizon through the {edited for privacy} phone number multiple times without any resolution. I've also setup at least 5 chat sessions without any resolution.
Each time, the technical support person guides me to changing my "My Verizon" password which is not connected to my Verizon/Yahoo email portal. This is getting frustrating, I want to change my email password not my "My Verizon" password. These systems apparently do not talk to each other.
I've searched the internet and this seems to be a known problem for other people as well. I need a Verizon email specialist to contact me to resolve this issue. Please help me.......

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

Account HACKED, identity fraud, and no help

Hello I was recently informed that one of my contacts on Skype had their account compromised (April 19th). Their name was changed to "Ray Morgan" and their birthday was changed to "June 12, 1960" as well as their place of residence changed to "New York, USA" and their picture too. Then I had noticed something strange going on with my OWN account. I can no longer log in, and when I try to reset my password, it says to contact Customer Service.
I have filled out the Account Verification form three times already, have offered ALL of my information, including my name, date of birth, all my contacts, my billing address.. basically everything I can possibly give, and still no response. I am just getting the same email over and over again.
ANOTHER note. My contact whose account was initially compromised is a family member of mine, and I had created her account, however I do not remember the email used to create the account. The Skype representative who I spoke to over chat said that it does NOT matter, because Skype has other ways of verifying an account. This is extremely frustrating and quite frankly, scary.
Last night, our camera had randomly turned on on the laptop, without talking with anybody. When I quit Skype (as it just runs in the background), the light went off. I believe somebody was accessing my camera. I don't know what further steps to take, I believe somebody is spying and hacking on me. Why doesn't Skype help, this is ALL on you. My billing information is on my account.

Hello,
Our escalation team reports as follows:
" I have viewed the customer’s community post and pulled up the Skype account that is associated with the e-mail address below. The Skype account associated with the customer’s e-mail address provided does not contain any stored payment details, nor is the account blocked. No record of any account take over on the user name is present, and the password was recently changed on April 19th 2015.
If the customer is referring to a different skype name that is associated with a different e-mail address (Which I suspect is the case in this circumstance) I would be happy to help with the issue by providing whatever guidance I can. However, we cannot support account recovery via live chat or phone call for security and privacy purposes. Because the information required for account verification contains sensitive information, verification can only take place over e-mail through the form that was provided previously. If the customer has filled out the form for account verification/recovery, I will be able to see the information that she filled out and compare that to her account information to hopefully give her back access to the account. If the information provided does not match the account information the account will remain blocked.
If there are other accounts that have been compromised the account owner should contact support and create their own request for recovery. "

Plz help, my account was hacked

My account was hacked. afternoon 25.01.2014
Please help to return. account [Redacted for privacy]
the last correspondence was with ([All account names redacted for privacy])
If you want to, then I will say register email Skype.
For your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Hi, Zelensky1992,
I arranged to transfer your second post to join your first post, of which apparently you may not have seen Primemover's correct recommendation to contact Skype Customer Service for assistance.
We here in the Community are not authorized to access Skype accountholder data; you will, as Primemover explained, need to contact Customer Service yourself. Furthermore, this Community is not a branch of Skype Customer Service, so customer service staff and agents will not see posts here.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Help! My account hacked! :'(

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