HELP my bill is all screwed up 2 months in a row

Question

with taxes and everything my bill is supposed to be $72 and some cents per month, thats what is has been ever since i started with Alltel over 3 years ago
last month i talked to Verizon and made a deal to upgrade to a new phone for FREE , they said i would be able to keep my Alltel plan and there would be no extra charges so i agreed to it
the next thing that happened was Verizon accidently shut my Alltel phone off for no apparent reason, i happened to have a spare phone that i was able to call them with, at first they denied that my phone had been shut off but after some further checking they found out it really was shut off, they apologised for the mistake and turned it back on
well when the new FREE phone that i had agreed to arrived verizon tech told me that in order to activate the phone i would have to add a data plan to my account for an extra $25 a month, i simply cannot afford another $25 a month so because of thier mistakes they agreed to take the phone back and charge me nothing
when the next bill came in the mail it was $178, the online bill for some reason was even more, so i called Verizon again and the first person i talked to said yes i owed all that money and there was nothing she could do about it, so i wait awhile and call Verizon again and talk to someone else, they agree the bill is a mistake and ask me to give them some time to get it taken care of and also supposedly give me a $25 customer satisfaction credit, a few days later my bill changes to $16.97 which is actually less than it should have been but after all this grief i just want it over with so i pay it online and it says in big green letters PAID IN FULL
next month the bill is screwed up again, they added stuff from the paid in full bill to the next months bill, total is now $95.62 instead of the $72 its supposed to be, thats about $23 more than its supposed to be and if you figure in the supposed $25 customer satisfaction credit that i never really recieved it amounts to about a $48 over charge

Answer 1

budone wrote:
cycledude wrote:
yes i have looked closely at my bill online, its pretty complex but it perfectly clear that i have been way over charged, why they can't get it straightened out i sure don't know
my plan is still from Alltel
500 nationwide anytime minutes and one free friends and family number for $40 a month
$25 a month for unlimited internet by tethering my phone
the rest is tax and miscellaneous  fees
the total every month since i got the phone 3 years ago was always $72-$73 a month and thats what it should be now minus the supposed $25 customer satisfaction credit for one month that i never got
You only get one F&F number for your 500 minute plan???  That must be an OLD Alltel plan. Mine came with ten and now I have 12. $40 for plan, $25 for data, $25 for messaging.
well my Alltel plan is just over 3 years old,  at the end of 2 years i was supposed to get another free friends and family number but Verizon refuses to let me have it, i never have a over minutes problem but i feel they owe me the free friends and family number and should be happy to give it to me but thats not the case
text messaging seemed useless to me at the time so i turned it off
when you say $25 for data what exactly does that get you ?
with my plan i tether my phone to my computer for unlimited internet $25 a month, the only bad thing is it will not work with anything newer than windows XP so someday i might have to upgrade, hopefully internet cost will come down before then