HELP. My brother is being charged for broadband. h...

Can someone please help my brother is being charged for bt broadband that he doesn't have after being charged £125 installation fee for a bt man to sit in his van for an hour and not do a thing. After numerous phone calls to resolve this he asked me to come on here has the mods really helped me out.

Hi Dolphin,
what i would recommend is for you to help your brother by contacting BT directly and find out who and when the order was processed for BT Broadband.
Secondly, has your brother received a BT Home Hub? If not then i would ask BT why?
You state that a BT engineer sat out in a van for some time, what was this for? was this for a booked instalation for BT Broadband? if so, raise a complaint with BT, hopefully this link http://bt.custhelp.com/app/contact_email/c/2702,2705,2719 will allow you to e-mail BT or you can always dial 150 from a bt line to complain.
Here is more info if you wish to complain with BT, follow the procedures to BT's book, if they fail, you can complain to Otelo
http://bt.custhelp.com/app/answers/detail/a_id/10789/c/345
http://www.otelo.org.uk/
Hope this helps
cg
CG Over An Out

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MODS....Help please - I'm being charged for a visi...

Could one of the mods help me please....
In July I reported an intermittent noisy line which was causing problems with my broadband disconnecting.
(discussed this thread: http://community.bt.com/t5/BB-in-Home/Gremlins/m-p/55529#M34771)
An engineer called and couldn't find the fault.
I persevered with the fault until October when the noise became almost continuous. Another engineer called and this time, fortunately, the noise was occurring during his visit. He diagnosed a problem in the junction box at the end of the road, put me on a different pair and the problem went away - no more noise, no more broadband disconnections and a reliable connection.
Now, on my latest bill, I have been charged £127.00 for the first engineer's visit, the one in July.
I spoke to BT accounts and they insist that because I reported the first fault as 'a noisy line' and the second fault as 'a broadband fault' the two are not related, and I have to pay for the first visit as 'no fault was found'.
I tried to explain that the fault all along has been the noisy line and it was only when this was fixed that the broadband problem was resolved but they are adamant.
Please, could one of the mods respond..... I can't afford this extra charge.
Solved!
Go to Solution.

Hi selectortone,
I'll be happy to have a look into this and see what the story is.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I NEED HELP!! Been calling since the end of Nov and being charged for a Warranty device. The device was returned the next day!! Been calling twice a week.. NEED RESOLUTION

I NEED HELP!! Been calling since the end of Nov and being charged for a Warranty device. The device was returned the next day!! Been calling twice a week.. I NEED HELP 6 TCC TICKETS HAVE BEEN OPENED - PROMISED CALLS BACK AND NEVER GET CALLS.
About to cancel my account and move to AT&T
TCC TICKETS: (removed)
I am trying here for the last resort. After this evening my account along with my business account will be cancelled. Total lines that Verizon will have lost will be 93 lines.
PLEASE SOMEONE JUST HELP ME!!!!
I already tweeted and facebook messaged Verizon. Your CS group has gone down hill over the last 3-6 months. I use to enjoy being a customer.
>> Edited to comply with the Verizon Wireless Terms of Service <<

not all the lines have ETF's. I have 30 tablets and the rest phones. The phones have ETFs and the tablets are all month to month.
The total to move my account over is going to come out to about $8500.
Rep has been trying to get my business for years. I was always loyal to Verizon until this happened.

Charged for broadband over usage but still below l...

Hi guys,i hope someone here can help because i'm getting nowhere with bt helplines. At the end of january this year i changed from bt total broadband 1 to infinity. My old broadband limit was 10gb but i usually went over by 2 or 3 gb which i was obviously charged for, no problem there. With my new infinity package my allowance was increased to 20gb per month which was plenty enough for me.however,mybt usage monitor is still showing me to be on the old 10gb package.
Despite several live chat sessions and phone calls(the last one 2 weeks ago informing me i had 40gb usage) i'm still being charged for going over my 10gb allowance.i've even sent them,as requested , a screen shot of my usage monitor!! Why on earth would i have to do that? My latest bill arrived this morning with charges added for over usage.
Can someone please advise me of how to sort this problem out. To make things worse i'm now going to the dentist!
Thanks in advance,
Cheesed-off (paul)

Hi Cheesed-off,
Welcome to the community forum. I would like to take a look at your account. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Am I being charged for international texting?

So I am doing a masters program in Ireland, so I'm international. Everyone that I talk to back home has an iphone just like I do, and I have a question that I cannot find an answer to.
Since I'm in Ireland, I don't want to have a huge phone bill every month, so I have all forms of roaming off (voice, data, and international CDMA). I also have Cellular data off, as well as MMS and SMS messages.
I've checked under the current data usage period, and current period roaming, and the data usage is 0 . When my friend back home texts me, he says that they are sending to me as regular texts. He receives mine as regular texts as well unless I'm in a wifi area, then we are both send and receive them as Imessages.
My questions is that even with all roaming turned off, cellular, ect, I'm still able to send and receive text messages while I'm NOT in a wifi area. This only works for my friends and family that have Iphones, so I'm assuming that it means I'm okay to text them while I'm not connected to wifi?
one thing to mention, that since I'm in Ireland, my service provider at the top left of the screen no longer says AT&T. It says "Vodaphone IE" and sometimes changes to other names like Meteor, O2, and a couple others. My plan is still through AT&T, so i'm not sure why it changes over to those. Maybe that's why I'm able to send texts?
I just don't want to rack up a huge phone bill, not knowing I was accumulating international charges. Because if everything is turned off except for Imessage, and the data under cellular in settings isn't going up, then theoretically I'm not using data right? or that it should be free? I've been here about a month, and my mom pays the bill. She hasn't called to say that the phone bill was extremely large, but I don't wan't to text if there's some kind of risk. That being said, I would really appreciate some help with the above scenario that I just described, because this has me clueless.

If the messages you receive are coming in as green, then they're coming in as text messages. If you can, check your voice, data and text usage on AT&T's website - that will tell you for sure if you're being charged for anything.
~Lyssa

HT3529 When texting with other iphone users, the text used to be in a blue bubble. Now it's green. What happened? Am I being charged for these text messages now? I'm with Verizon if that matters.

When texting with other iphone users, the text used to be in a blue bubble. Now it's green. What happened? Am I being charged for these text messages now? I'm with Verizon if that matters.

Thanks for the help, Allan Sampson.
I updated itunes, shut the phone off and on, it still didn't give me blue bubbles. Kept following the suggestions on the page ... I didn't know there was an IMessaging switch, but, shoot, it was OFF. Anyway, I toggled it on and now the text bubbles are blue again.

We paid the annual premium and are still being charged for the monthly.

We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?

Sara, thank you for your response. I was in touch with customer care before they contacted you to contact me. They said they could not help completely but that you should be able to. I need to cancel the $14.99 monthly charge and be refunded the $14.99 charges since I paid the annual fee. The $14.99 is a duplicate charge as I only have one form. Please advise as to how I can stop the monthly charges and receive a refund for the duplicate charges. My phone number is 931.372.7200 if you would like to speak in person. This is the transcript:
Adobe <[email protected]>
Jan 9 (3 days ago)
to Debi
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Jan 9, 2015 8:01:45 AM PST
Chat end time
Jan 9, 2015 8:28:01 AM PST
Duration (actual chatting time)
00:26:15
Operator
Sunil Kumar
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Sunil Kumar.
Sunil Kumar: Hello! Welcome to Adobe Customer Service.
Sunil Kumar: Hi Debi.
Sunil Kumar: One moment while look into the issue
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Sunil Kumar: I understand that you want the refund for the subscription which you have purchased by mistake thinking that it is a yearly subscription, right?
Debi Smith: We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?
Debi Smith: I want to cancel the monthly $14.99 service because we have paid for the annual service. This charge should have stopped when we started the annual. Are they two different programs?
Sunil Kumar: Thank you for the information.
Sunil Kumar: Please allow me 3-4 minutes while I check your account for information and help you.
Debi Smith: k
Debi Smith: I have to leave you. Can you please email me any other questions? Otherwise, please refund the $59.96 to my credit card, stop the $14.99 charges and keep the annual subscription going, as it. My email is [email protected] and phone 931.372.7200 Thanks!
Sunil Kumar: Okay.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: I'm sorry, did I lose you?
Debi Smith: ARE YOU STILL THERE?
Sunil Kumar: Yes. Sorry for the delay.
Debi Smith: What is the status of the refund and the correction to my account?
Sunil Kumar: I'm sorry that it id not possible to provide the refund for all the charges. As you are contacting now, I can provide you the refund for the last charges.
Sunil Kumar: Will that be helpful for you?
Debi Smith: I have contact Adobe before about this and thought it was taken care of.
Sunil Kumar: Thank you for your patience.
Sunil Kumar: I check and see that I need top forward the case to our relevant team for the for the refund for the subscription.
Sunil Kumar: They'll contact you in 2-3 business days for the refund issue.
Sunil Kumar: Is that okay for you?
Debi Smith: General Info Chat start time Nov 12, 2014 3:07:00 PM EST Chat end time Nov 12, 2014 3:37:31 PM EST Duration (actual chatting time) 00:30:31 Operator Rakesh Chat Transcript info: Thank you for your patience. While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: You are now chatting with Rakesh. Rakesh: Hello! Welcome to Adobe Customer Service. How are you doing today? Rakesh: Could you please elaborate your issue Rakesh: Are we still connected? Rakesh: Are we still connected? Rakesh: We have not heard from you for some time. Do you wish to continue to chat? Rakesh: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance. Rakesh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye! info: Your chat transcript will be sent to [email protected] at the end of your This was an email from 11/12/14 Debi Smith: When I realized that the monthly charge wast $14.99, I paid for the annual subscription and understood that the $14.99 charges would stop and the previous one paid would be refunded. Please advise as to when the refund will be given. I purchased the annual in September and the last $14.99 charge was October 13th. My account shows that both plans are still in play and I am being charged for both. Please help as I only want the annual and the other needs to be credited.
Debi Smith: Will they email or call? I have to go now.
Sunil Kumar: They'll email you.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: Are we still connected?
Sunil Kumar: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Sunil Kumar: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I cannot get any response for HELP!!

Switched to full Creative Cloud Membership, still being charged for single-app memberships.

I'm trying to switch from having several Single-App Memberships to one full Creative Cloud Membership. I already signed up for the full CC membership and paid for it, but I'm still being charged for the single-apps separately. How do I cancel the single-app memberships or somehow register them as part of the full membership?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Being charged for rental cable internet modem, but have owned my modem

I have been with Comcast for years and have owned my own modem. I just found out I have been being charged for a rental modem.

Try one of these:Send an email to the team at "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
One of their problem resolution specialists should contact you to follow up, usually by phone.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.

I was informed that my data plan was eligible for a free upgrade from 250mb to 750mb and told the rep to do so. but it was never done. I am being charged for overage. What do I do?

I called in to do a temp upgrade on my data and was told by the rep that my account was eligible for a free upgrade. I said okay, but it never happened and now I am being charged for an overage. When I check my plan specifics I see that my data is set to the old amount, I will not pay what I don't owe. Now I am having trouble contacting anyone to help resolve this issue.

Dusty4691,
This is a stumper! As MrHelper stated, we do not have a 750MB plan so I'm curious as to what that offer was. How much data did you end up using for the month and how much were you charged in overages?
SarahO_VZW
Follow us on Twitter @VZWSupport

I think I'm being charged for free apps?

Hi...I'm wondering, if there is any such thing as someone being charged to for free apps? I've been looking at my banking statements for the past few months & it looks like I'm being charged for apps that I downloaded for free. I recently lost my credit card & had to get a new one. When, I changed my credit card information on Itunes, that's when I noticed I was being charged. I often download music on Itunes & upload my magazines to my Ipad,but these aren't only things I'm being charged for. Most of the apps I download are the free ones. It makes me not want to update my apps, because I know I'm charged. Please help me!

I have solved the problem I was showing negative balance in my bank so iTunes needs to verify my account by taking £1.00 every app.

I am being charged for a phone I never recieved

Verizon sent me a replacement phone through the US postal service and I never recieved it. Verizon then sent me a phone from FedEx (I believe) and I recieved it and sent the impaired phone back. Now I am being charged for the phone the post office never delivered. I have been working on this for more than two months and I still haven't gotten it straightened out. I have spoken with mulitple service representatives who all seem very nice and helpful and they all tell me that they can see the issue and that it should be cleared up in a couple of days and that they will follow up with me to let me know that it has been taken care of but to this day I have not recieved any follow up and the charge is still on my bill.
What do I have to do to get this taken care of.
Regards,
One extremly upset customer

@jwjohnson225,
You've come to the right place for help! Having an unexpected charge on your bill is definitely no fun surprise!
In order to check the status of this equipment charge I need to access your account. Please send me a direct message with your name, mobile number, and the billing password. If you don't have a password set on the account please provide the last 4 digits of your social security number. @JohnB_VZW How To: Direct Message
I'm confident that we can get this resolved so you can go back to enjoying your service.
@JohnB_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>>

I am being charged for iMessages

I am being charged for iMessages by AT&T. Most of my texts are in blue as iMessages and it says iMessage on the white line before I start typing. I only pay for 200 texts a month, so I look at my data using my AT&T app a few times a week. I looked at my AT&T app to see my data on Friday and it said I have used 170 texts. I looked today and it says I have gone over with 214. I then looked at my texts made since Friday. I had only texted non iPhone users 8 times which are green and 30 something texts with iPhone users which were blue. I contacted AT&T to resolve the problem. They say it all 214 show they are all text messages and for me to contact Apple. In order to talk with an Apple representative by phone or online I have to purchase a $29 single incident of support.
What should I do? On myiPhone my texts are iMessages in blue, but my iMessages are showing up as regular texts with AT&T. So they are charging me for them and I have gone over my 200 text a month.
Please help!
~blue406

Then take a screen shot of the messages in blue and tell them to go F themselves because you have the evidence right in front of them.

My ipod shuffle won't charge after not being charged for a month... did the battery officially died?

my ipod shuffle won't charge after not being charged for a month... did the battery officially die?

maybe you can control the room temperature.... i try to charge iPod shuffle beside the mini fan, so heat from shuffle can blown away... or maybe, you can charge the iPod in Air Conditioned room....
i think this device have a mechanism to cut off the charging process if device temperature too hot. such a safety system so this ipod won't burn out when overcharging.
i hope it can help you...
and trust me IT WORKS....

HELP. My brother is being charged for broadband. h...

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