?Help my CS4 install serial # is wrong I don't know what to do???

Please excuse my typeing I suffer from brain aneurysm and have a bit of "aphasia". I purchased CS4 2010 and got a serial # so once i put it into the software ok. then other spot it asks for another one blank out of luck it doesn't work. Could someone please HELP ME!! lynda

is your cs4 an upgrade from a previous version?
if yes, one of those serial number prompts will be for the previous version.

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== Issue
==
I have another kind of problem with Firefox
== Description
==
I have no idea what browser I should be using to open files in Firefox, i used the default Mozilla browser initially which caused me a lot of problems so I stopped using it but don't know the alternatives, could someone help please as I can't open any files at all now.
== This happened
==
Every time Firefox opened
== As soon as I stopped using the Mozilla default browser
==
== Troubleshooting information
==
Application Basics
Name
Firefox
Version
3.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant
1.1
true
{20a82645-c095-46ed-80e3-08825760534b}
Google Toolbar for Firefox
7.0.20100326W
true
{3112ca9c-de6d-4884-a869-9855de68056c}
Norton IPS
2.0
true
Norton Toolbar
4.6
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Java Quick Starter
1.0
true
[email protected]
Java Console
6.0.20
true
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage_override.mstone
rv:1.9.2
extensions.lastAppVersion
3.6
general.useragent.extra.microsoftdotnet
(.NET CLR 2.0.50727)
network.cookie.prefsMigrated
true
places.last_vacuum
1270458866
print.print_printer
Canon iP1600
print.printer_Canon_iP1600.print_bgcolor
false
print.printer_Canon_iP1600.print_bgimages
false
print.printer_Canon_iP1600.print_command
print.printer_Canon_iP1600.print_downloadfonts
false
print.printer_Canon_iP1600.print_edge_bottom
0
print.printer_Canon_iP1600.print_edge_left
0
print.printer_Canon_iP1600.print_edge_right
0
print.printer_Canon_iP1600.print_edge_top
0
print.printer_Canon_iP1600.print_evenpages
true
print.printer_Canon_iP1600.print_footercenter
print.printer_Canon_iP1600.print_footerleft
&PT
print.printer_Canon_iP1600.print_footerright
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print.printer_Canon_iP1600.print_headercenter
print.printer_Canon_iP1600.print_headerleft
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print.printer_Canon_iP1600.print_headerright
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print.printer_Canon_iP1600.print_in_color
true
print.printer_Canon_iP1600.print_margin_bottom
0.5
print.printer_Canon_iP1600.print_margin_left
0.5
print.printer_Canon_iP1600.print_margin_right
0.5
print.printer_Canon_iP1600.print_margin_top
0.5
print.printer_Canon_iP1600.print_oddpages
true
print.printer_Canon_iP1600.print_orientation
0
print.printer_Canon_iP1600.print_pagedelay
500
print.printer_Canon_iP1600.print_paper_data
9
print.printer_Canon_iP1600.print_paper_height
11.00
print.printer_Canon_iP1600.print_paper_size_type
0
print.printer_Canon_iP1600.print_paper_size_unit
1
print.printer_Canon_iP1600.print_paper_width
8.50
print.printer_Canon_iP1600.print_reversed
false
print.printer_Canon_iP1600.print_scaling
1.00
print.printer_Canon_iP1600.print_shrink_to_fit
true
print.printer_Canon_iP1600.print_to_file
false
print.printer_Canon_iP1600.print_unwriteable_margin_bottom
0
print.printer_Canon_iP1600.print_unwriteable_margin_left
0
print.printer_Canon_iP1600.print_unwriteable_margin_right
0
print.printer_Canon_iP1600.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed.show_once
false
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==
3.6
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2) Gecko/20100115 Firefox/3.6 GTB7.0 (.NET CLR 2.0.50727)
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==
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*Coupons, Inc. Coupon Printer DLL
*Default Plug-in
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*Shockwave Flash 10.0 r45
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?Help my CS4 install serial # is wrong I don't know what to do???

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