Help my cuz's music video downloaded but.......

my cousin has a problem with his downloaded music video, it wont play in itunes and says it cannot go on his ipod even tho it is the video ipod. any ideas as to why? his laptop is a mac...

Hi, Katy,
Sorry, but it's really difficult to offer suggestions when we know nothing about your cousin's system. It would be best if he posted here himself so we can get information, ask questions, and make suggestions directly to him.
If that's not possible, then we need you to find out from him his exact Mac model including its specs (RAM, processor speed), the version of Mac OS he's running, and the version of iTunes and QuickTime. Then we'd have something on which to base suggestions.
Regards.

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