Help, my daughter changed her passcode and has now forgotten it!!

How do i restore the ipod and get it unblocked? any help is greatly appreciated, thanks x

You'll need to connect it to the iTunes library you normally sync it with and restore it.  If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.
iOS: Unable to update or restore
B-rock

Similar Messages

  • HT1481 is there any way an ipod 4 can be unlocked without losing everything on it? my daughter set a passcode and has now forgotten it!

    my daughter has forgotten her passcode on her ipod4. is there ayway i can reset it withoutr losing everything on it?  she has alot of pictures/videos on it that she does'nt want to lose!

    I hope that you have a backup on your computer (i.e., synched your ipod touch recently). If that is the case, put your ipod touch into recovery mode by following the instructions here: http://support.apple.com/kb/HT1808?viewlocale=en_US&locale=en_US
    (Just look at Placing your device into recovery mode). When it is in recovery mode and connected to the iTunes, iTunes will ask you whether you would like to restore from a backup or not. Say yes and when it is restored hopefully you won't lose any (or much) data and your passcode will be reset.

  • HT1212 My daughter changed her passcode and can't remember it.  We had not done a back-up in a while so I'm not sure what to do.  Should I restore the factory settings?

    My daughter changed her passcode and can't remember it.  We had not done a back-up in a while so I'm not sure what to do.  Should I restore the factory settings?

    1)  Connect to iTunes on the computer you usually Sync with and Restore
    http://support.apple.com/kb/HT1414
    2)  If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

  • HT1212 My daughter forgot her passcode and has a picture she needs on it, can I save it before i restore?

    Is there a way to save photos on a locked ipad mini before restoring?

    Not if she cannot access the device and doesn't have it backed up.
    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    A
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
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                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.

  • My daughter forgot her passcode and it is locked.  What to do?

    my daughter does not remember her passcode and has locked up her ipod.  it says to connect to itunes but itunes tells me to unlock passcode which i cant do.  help!!!

    Place the iPod in recovery mode using the instructions from the Apple support document below and restore it.
    iOS: Unable to update or restore
    B-rock

  • My daughter changed her passcode on her itouch, how do we reset it.

    Hi-
    My daughter changed her passcode onher itouch, she has forgotten it.  How do we reset her passcode show she can use her itouch.
    Thank you.
    janefromma

    See Here...
    Wrong Pass Code
    http://support.apple.com/kb/HT1212
    Connect to iTunes on the computer you usually Sync with and Restore...
    If necessary Place the Device into Recovery mode...
    See Here
    http://support.apple.com/kb/HT1808

  • My ipad is disabled because my daughter changed the passcode and then she forget it and now we tried several times and the ipad is sdisabled and says to connect to itunes what do i do to undisable it?

    my ipad is disabled because my daughter changed the passcode and then she forget it and now we tried several times and the ipad is sdisabled and says to connect to itunes what do i do to undisable it?

    Try this first - I saw a recent post where a user with the same problem after an iOS update used his Apple ID password.
    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
    If the iPad was running iOS 7,  iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • HT201413 my daughter changed her password and cant remember it and now the ipod is diasbled what should i do

    my daughter changed her password and cant remember it and now the ipod is diasbled what should i do

    Providing she regularly synced her iPod, her purchases should be in her iTunes library. If this is the case, then you can simply reset her iPod and put all of her data back on it although I don't know if this works with apps. If she synced it before she reset the pass word then you can stop the auto sync, restore, and put the back up on it. If all else falls, iTunes and the App store remember purchases so you can't buy the same thing twice, well at least I haven't. I hope you find this helpful, and good luck getting her iPod back into usable condition.

  • So my ex step-daughter took my daughters ipad 4 and changed her passcode and is denying doing it but we know she did. she does things like this. my daughter has pictures on there that is very important to her. her late grandfather etc. how can we get into

    so my ex step-daughter took my daughters ipad 4 and changed the passcode. she is NEVER giving me the new passcode.  my daughters has pictures on there that are very important to her. pics of her late grandfather, etc. how can we get back into the ipad without losing her items??? shes heartbroken..

    Removing the "Disabled" will erase the iPad. If you have important files on an iPad you should backup frequently.
    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • My daughter forgets her passcode and it's disabled the device?

    Hello
    My 8 year old daughter put a pass code on her ipod touch and now she forgets what it is.  The device reads iPod is disabled, connect to iTunes. However it will not let me connect to itunes because it says her device is locked and that we must enter a passcode. How do you fix this issue?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • My daughter changed her info and forgot, we cannot create a new icloud account?

    We set up our daughters icloud info. She changed it and then forgot. We cannot recover her information. Now we can't create a new account because our device doesn't qualify for a new icloud account? Help please??.....

    Create the acount on a device that allows creating an account
    icloud: The maximum number of free...: Apple Support Communities
    Try recovering use of the existing account. See:
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  • My daughter has put a password on the iPad and has now forgotten it HELP

    Please help me I am not an idiot nor am I a technical wizzard so any help would be great
    Thank you

    Hello MRCHAIRMA,
    I recommend the following article if you are not able to gain access to the iPad because of a forgotten passcode:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Help my daughter forgot her passcode on her iphone 5

    I forgot my passcode for my iphone 5

    If you lose or forget your passcode, you will need to perform a factory restore to remove it.
    http://support.apple.com/kb/HT1212

  • HT1414 daughter forgot her passcode, how do I unlock it, it is an ipod touch 4th

    my daughter changed her passcode and then forgot it. I tried in restore mode and it gets to the end and has error code 3094...new itunes...service pack 3 installed...restart pc, tried different pc...errrrrrrrr! please help!?!?

    If recovery mode does not work try DFU mode.
      How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    What happened when you placed in recovery mode and tried to restore?

  • HT1212 My daughter forgot her passcode so we reset it as per your instructions above. The problem is that she can't redownload any apps. It is telling us that she needs 4.3 and we have 4.2.1 . We had all kinds of apps on it before but it won't let us redo

    Please help. My daughter forgot her passcode and her apple id so we reset the ipod as per instructed I got her a new apple id. and now she can not redownload any of her apps. It says that she needs a 4.3 and she only has a 4.2.1. We are trying to download the same apps she had before and it won't allow it. I can not seem to get the 4.3.  We are unable to download anything. Any help would be appreciated.
    I was told it was a 3rd generation at purchase but when checking online it sometimes shows 3 and sometimes 2. I am totally confused and just want her to be able to use the device. Thanks and Blessings.

    If you have iOS 4.2.1 or later on the iPod and there was version compatible with that version, then you should be able to get a compatible version by:
    App Store: Downloading Older Versions of Apps on iOS - Apple Club
    App Store: Install the latest compatible version of an app
    You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.

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