HELP MY EARPHONES DO NOT WANT TO WORK

I have had my blackberry Z10 for about a week now. Everything is perfect but today when i tried to put my earphones in (the one that came with the phone) it did not work. I hav used these same earphones in the device before and it has worked fine. Is there something damaged? Should i rather just take it repair shop??

You can run some tests on your phone to see if it's a hardware problem associated with the earphones or the jack or if it's a software issue instead.
To do this, press the Help icon on your homescreen then press Testing at the bottom of that. Find the appropriate test related to the headphone jack (or run them all for a thorough diagnostic) and see what comes of it. If it says everything is alright, it's a software issue and we can help you with that. If it says there's a problem, it's a hardware issue and you'll have to have it repaired.
Keep us up to date on your progress.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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HELP MY EARPHONES DO NOT WANT TO WORK

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