Help! my friends daughter has spent £500 on an application and I ahve no money!!
please can someone help? my friends daughter has spent £550 on some childrens app buying treats and in-app credits!! I have had my fraud department on from my bank and I do not know what to do?! Is anyone from apple out there to help? I cant afford to buy food, pay the mortgage or my bills!
Sorry for your situation.
#1 You should have restrictions set on the device. Information can be found here http://support.apple.com/kb/HT4213
#2 Contact Apple directly at 1-800-MY-APPLE and they should be able to direct your call, or give you the correct department contact information. This area is peer to peer user support. We do not work for Apple.
Update: Make sure your device has the latest iOS update. This issue of in app purchases by children was addressed in the last (of this post) update.
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Can you use "find my phone" and clear the phone?
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I'm having a really hard time here.
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- See:
iPod touch: Hardware troubleshooting
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Apple Retail Store - Genius Bar -
Is there any way of moving her music to her new account/computer? Will she have to re-purchase all of her music in order to accomplish this feat? I have no problem dis-associating this music with my account. Can it be done?
Syncing to a new iTunes library or computer will erase her ipod. Only if you back up manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect her ipod to her new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
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Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPod for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved:iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
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Saving other data is also described here. How to back up your data and set up as a new device -
I entered the correct download code for "THE HOST" but instead got a copy of "SPRING BREAKERS"! All of the prompts identified it as "The Host" but the final product was "Spring Breakers"! I called a friend who has a copy of that movie and the download codes are not even remotely alike!! How can I correct this error? I 'd rather have SyFy that a bubblegum teenager flick!! HELP ME, PLEASE?!
Hello Old Dogg new tricks,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best of luck,
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Hello Buzzy78,
Try to put your iPhone in Recovery mode and then Restore it to Factory settings and see if you are able to get into your iPhone.
Recovery Mode : http://support.apple.com/kb/HT1808 -
I changed my Apple password, and now one of the iPhones on my account cannot do FaceTime. It says that it has to be activated....help, my grand daughter is going to assassinate me!!!
Yes. I have tried that. When I use the ID I had before, it sets it up as a new account and I don't want to lose my stats attached to my old account.
Let's say that my old nickname was "user10" and I used the email, "[email protected]" for my apple id. I changed my apple id to "[email protected]" and it changed my game center account to "mynew" and somehow I am friends with my old acct, "user10". I tried getting a password reset for "user10" but I apparently don't know my own birthday, which is possible because I usually give a false one, but the same false one each time. -
Hello can someone help me I have an iphone 4 and my daughter has an ipod touch we are on the same email address but somehow with in the last 25hrs all of my contacts are gone and only hers on on my phone is there a way for me to get all my contacts back?
If you need assistance with finding any of your restores or attempting to restore from any that happened prior to his incident follow this article
http://support.apple.com/kb/ht1766
IF you do find a backup that has your contacts; I'd /highly/ recommand turning off your wifi network after the restore is finished because if the issue is with your iCloud your contacts may merge back with her's.
With iCloud you DO NOT want to share the account; bad things happen Evil evil thigns...
But in all seriousness; if two devices have the same iCloud; iCloud is told to merge and sync infomation between hte two and can't tell that it doesn't belong to the same person -
My daughter has spitefully changed my password and has refused to tell me. I have so much medical information that I can not lose. Is there anyway to get around this problem. Please I need Help fast.
Connect the iPod to your syncing computer and restore it via iTunes. However, if iTunes asks for the unknown passcode you need to place the iPod in recovery mode and then restore the iPod from backup. For recovey mode see:
iPhone and iPod touch: Unable to update or restore
"If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone and iPod touch software."
Above is from:
http://support.apple.com/kb/ht1212 -
Please help me...My 12year old daughter has been talking to a older teenager through the text free app. How can I see the conversations? Also, there is a photo vault that is locked. What is that? Please someone help me. I don't know what else to do. I paid and downloaded a program that is supposed to tell you everything that's on the ipod but that was a joke. Thanks for your help.
As long as you can't get a hold of the device, you can't do anything more than talking to your daughter about it.
Erasing the device could also be an option to keep her from using apps you don't want her to have on her device.
Try talking first -
My daughter has entered the wrong passcode too many times on her iPOD Touch, it is now disabled. When I connect to iTunes, it will not let me go any further until I enter the correct passcode. I no longer get the option to do this, all I get is iPOD disabled. Help Please
Restore the iPod from the computer to which the iPod is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the iPod into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
Regards.
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