HELP!! My hp computer has lost airport!! Can you solve the riddle???

I am connected to the internet through a hospital network and have airport express which works fine with another hp pc and a mac. It did work with the hp with vista until last week and now airport doesn't come up on list of wireless devices. I have reinstalled it from the disk but still no joy and I cannot connect to the internet through that computer. Please help....it's driving me mad and the network is saying connected but an X for internet! This is my 12 year old's pc which I am in a pickle with. By the way....I am an uncomplicated soul with no real knowledge of technical only turn on and off!!!
Thank YOU!!!
Message was edited by: liverpoolgirl

From your previous post, it sounds like at one point you are getting the pop up that says "installing device driver software," correct?
If you are not getting this pop up in the lower right hand corner of you screen then I need you to:
1. Try a different USB port on your computer. Some computer USB ports are "touchy" and if you try a different one it will work. It all depends on the make of the computer.
2. Try a different USB cable. You might have a bad USB cable. Also, be sure that the USB cable isn't longer than 3ft long.
3. Go into your device manager and see what printers have been installed. They should be listed under "printers" or "other devices" You might have to go to view and check show hidden devices to see these on your computer. If there is a yellow triangle or question mark on this device then you have a conflict with your computer. This is something in your computer causing this and not the software download.
Keep me posted.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

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