Help my HP envy touchsmart 15 notebook pc is not responding to touchscreen

Hi,
Kindly help, my windows 8 HP envy TouchSmart 15 Notebbok PC stopped responding to touchscreen.
I will not be ungrateful for your assistance.
Thank you.
Rufai.

Hello Rio123
I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108
Is the Windows Version on My Computer 32-bit or 64-bit?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02033168
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Hello,
The audio on my HP ENVY touchsmart notebook has stopped working - notebook is approx 12 months old.
This occured seceral months ago, uninstalled the driver, reinstalled the driver and it fixed the problem.
Has now happened again, sometimes resetting fixes the problem but after several events it has now stopped working.
Tried uninstalling and reinstalling the driver again, but has not worked this time.
Currently running Windows 8. Have thought updating to Windows 8.1 may help rectify any bugs - but have not tried the upade as of yet.
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Hi,
Please use the following instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03257712
Regards.
BH
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I am having the exact same problem with the DoS beep that now sounds like screetching upon boot up. It is so bad that I can no longer turn off the computer, or it usually doesnt boot up for hours. I will give the USB keyboard trick a try tho.
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Hi pepoc,
Welcome to the HP Support Forums. I see that you are getting a connection error when trying to access the HP Quick Forms printable found on the front panel of your Photosmart 7510 printer.
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Hi Rizzo7883,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY TouchSmart 17-j043cl Notebook and having to restore the BIOS. Here is a document on restoring the BIOS back to defaults.
Hope this helps.
Thanks.
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HP Envy 17 Notebook - USB Ports Not Working

Product: HP Envy 17 Notebook PC
Operating System: Windows 8.1
When I try and use the USB ports on my laptop, the system does not acknowledge the device is plugged in, nor allows the device to operate. There are no error messages and the safetly remove hardware icon does not appear. This problem began after I ran a couple of Windows Updates before shutting my computer down for the night.
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This question was solved.
View Solution.

Dear Customer,
Welcome to HP Support Forum and we are glad to assist you.
It looks like the USB Ports have stopped working on your Notebook and your in need of some help
We will surely assist you with this issue at the earliest
I would kindly request with you to perform REFRESH on your Notebook to take it back to an earlier state
when everything was working fine and normal
Step 01. Please go to PC Settings on your Notebook
Step 02. Please select General Tab on the left side
Step 03. Click on "Refresh your PC without affecting your files"
Step 04. Follow the On-Screen prompts to complete the Refresh/System Restore
Hope this helps, for any further queries reply to the post and feel free to join us again
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K N R K
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...can you tell im new to this!!
Well as i was saying...
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If it was a refurb replacing one that was under warranty, the warrany is good until the original warranty expires or 90 days from replacement, whichever is longer. In either event, it should still be covered if you've only had it for a month. (assuming you're in the US here). You can try to restore it as a NEW device rather than restoring from your backup, but this sounds like a hardware failure... I think. I'm not sure what you mean by "the top half of the screen slides". If you mean only the top half is touch sensitive, how can you determine that? You wouldn't be able to slide to unlock if that were the case...
Sorry, I'm a little confused by that description.

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Hi Gh0st016,
Welcome to the HP Forums! I will be happy to help with your sound issues but I will need some additional information to be able to assist you. What is your product number? What operating system are you running?
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Please click “Accept as Solution ” if you feel my post solved your issue.
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I work on behalf of HP

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This question was solved.
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Hello annesley,
I apologize that no one has gotten back to you but I'd like to explore your issue a little mroe to see if we cannot get this problem resolved for you.
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M. Moss
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Frank
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I just bought an HP Envy TouchSmart Notebook yesterday and I can't figure out how to get the touchscreen to work. The touchpad works fine, but touching the screen does nothing. The box says that it's the m6-n010dx model.

Hi , Welcome to the HP Support Forums! I understand that your Touch Screen is not working on your new HP Envy TouchSmart Notebook. I will try my best to help you with this. The Touch screen should be on by default. But, just in case it was disabled inadvertently, try the steps in this document for Troubleshooting Touch Screen Issues in Windows 8. You can also try these steps to make sure that the Touch screen is enabled.1. Press the Windows logo key + X.
2. Select Device Manager from the list.
3. Click the little arrow next to Human Interface Devices to expand the list.
4. Click the touch screen driver (in my case, NextWindow Voltron Touch Screen).
5. Right-click, and select Enable from the list. If this does not work, then to better guide you, could you please tell me the full model or product number of your computer and the operating system that is running on it. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?. I hope this information helps, please let me know how it goes. Best of luck and have a great day!

HP Envy m6 Notebook - How to Turn On Touchscreen?

I just bought an HP Envy TouchSmart Notebook yesterday and I can't figure out how to get the touchscreen to work. The touchpad works fine, but touching the screen does nothing. The box says that it's the m6-n010dx model.

Hi @Michelle914,
Welcome to the HP Support Forums!
I understand that your Touch Screen is not working on your new HP Envy TouchSmart Notebook. I will try my best to help you with this. The Touch screen should be on by default. But, just in case it was disabled inadvertently, try the steps in this document for Troubleshooting Touch Screen Issues in Windows 8.
You can also try these steps to make sure that the Touch screen is enabled.
1. Press the Windows logo key + X.
2. Select Device Manager from the list.
3. Click the little arrow next to Human Interface Devices to expand the list.
4. Click the touch screen driver (in my case, NextWindow Voltron Touch Screen).
5. Right-click, and select Enable from the list.
If this does not work, then to better guide you, could you please tell me the full model or product number of your computer and the operating system that is running on it. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?.
I hope this information helps, please let me know how it goes.
Best of luck and have a great day!
I worked on behalf of HP.

Help my HP envy touchsmart 15 notebook pc is not responding to touchscreen

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