Help my iPhone 3GS randomly shuts down, what is wrong?, Help my iPhone 3GS randomly shuts down, what is wrong?
My iPhone 3GS randomly shuts down for no reason, and apparently I am not the only person having a problem with this. This happens regardless of how much battery life my phone shows, or whichever application I am using. IS THERE A FIX FOR THIS!!!!!!! I understand that cell phones are not built to last forever, but my phone is in to good of a condition to go out and purchase a new one.
Before you get your knickers all in a twist, try the basic troubleshooting steps Apple recommends:
Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new device.
If you have been through ALL of the troubleshooting steps and you're still having problems, then you'll need to bring your phone to Apple for investigation.
Similar Messages
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Hi everyone,
I was playing games on my 3gs the other day and then it shut off randomly and the screen slowly faded away the battery was at about 70%
now it will just turn off randomly without warning unless plug into a power source and wont turn on after shutting off unless plugged in
I have tried restoring it, putting it in a dehumidifier and also charging overnight
I have tried to drain the battery but it wont work because it will shut down whilst i am draining the battery
One time today i turned it off and left it for a few hours, the battery was 89% but when i turned it back on a few hours late it showed the plug into power sign
It charged to about 33% and then a few mins later it went up to 100%
Could this be a battey percentage sensor problem?
It anyone has an idea of what might be going on please tell me, it would be greatly apreciated
Also: i am on ios 5.1.1 and NOT jailbroken
Thanks
KelbyI had major issues with the iPhone 4s battery, however it’s resolved.
The tech who set the phone up at the Apple store did so with little training.
if you have a mobile me account. First go and move all your data to the cloud by going on your computer and logging in at me.com/move. The cloud has replaced mobile me, so there is no need for those two accounts
Also make sure that for any of your email accounts you set them up to fetch, not push. My tech person set them all to have the email servers push data to the phone. The new iphone4s antenna is extremely strong so it will continually try to access stuff that is pushed–***** a lot of battery life doing this. It makes it worse if you have exchange 2010 accounts. Something about changes made to exchange really suck battery life from devices that access such accounts.
turning of locator and the push notifications from facebook--they have a lot! -
My ATT Iphone 3GS keeps freezing and shutting down, now won't turn on at all. tried to do an update and restore but it froze in restore at about 20% done, waited 5hrs for it to go, it didn't. Not sure what to do or where to go (ATT or Apple) to get help, how much it could cost? HELP PLEASE!
Did you follow the steps in iOS: Unable to update or restore?
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IPhone 4s apps randomly shutting down, overheating, battery isn't holding much charge. HELP!!!
Hello, I bought an iPhone 4s in November 2013. The phone is through Sprint. (didn't know if that made a difference or not.) In the past 7 months the phones apps have been opening & shutting right down, the app might stay on for 2 minutes if you're lucky. It started out with my Facebook app shutting down, then it progressed to other apps & the repeated random shutdowns have been getting worse. The phone itself overheats without even being plugged into the charger. The Safari is now beginning to close randomly. I called my carrier & they said that they could run a diagnostics test on my phone to see what's making it do what it's doing. Since the phone has been shutting down & randomly shutting apps off for over 7 months, they've ruled out the option of it being a bad software through Apple. Has anybody else had this problem & what are your suggestions on how to fix it? I've already reset my phone just about every time it shuts down & it hasn't helped at all.
Hi sydrenae2012,
Given your description of the issues you are experiencing, I would make sure my data is backed up, then try restoring the iPhone to factory settings and testing to see if the issues persist in the default configuration before restoring any other data. This should help narrow down the possible causes. You may find the following article helpful:
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/HT1414
Regards,
- Brenden -
IPhone 3GS shutting down randomly...
Hi,
I was wondering if someone has experienced an issue where an iPhone 3GS shuts down randomly. The issue started tonight just a few minutes ago, the only thing I installed yesterday was iOS 5.0.1. Personally, I don't know what has happened, I do know that my brother has downloaded some songs using the Download Lite App from the App Store. Curiously the issue started occuring after the downloaded one song using that app, but other than that I can't find a problem indicator.I also having the same issue with my iPhone 3GS with iOS 5.0.1, except most the day went by okay for me until near the end of the day. Perhaps I don't use my iPhone as frequently as you guys are but when I really on to something on it, it just shuts down like a Window virus. (hehe)
Also find some more details on my similar post:
https://discussions.apple.com/thread/3488779
Thanks for sharing comments/problems guys. It really means a lot. -
My iphone 3gs is acting weird, every time i get a call or if i try and call some one my iphone gets random black lines down it) so what can I do to fix it?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
i unplugged my iphone 3gs ios 5.1.1 and started playing..i played for about 2 hours,BUT the battery didnt change!!!...after about 4 hours,the phone suddenly shuts down...i recalebrated the battery (by hard reset)..but didnt help...so HELPPP PLZZZ!!!!!!!..+ when i charge my iphone, i dont see the lightning bolt,instead, i see a plug icon...i know this means th@ battery is full, but my battery is no where near full!!!!!
Just a quick update with a couple more details before I go to work:
I left my phone plugged into the wall charger all night long but the Apple logo is still blinking on and off. However, when unplugged from the charger, the screen goes blank and the unit does not respond to pressing/holding the buttons at all. Likewise, flipping the mute switch does not cause the phone to vibrate as it normally would, which made me wonder if power was being disrupted somewhere else in the unit before the battery. I just finished disassembling the unit down to the battery, looked for any loose connections etc., and did spot a suspicious looking spot on top of the #5 ribbon connector that I had not taken notice of before in my first disassembly. I'll take a picture of it and post a link for your consideration later on today when I have a spare moment, although I fear the worst. -
my iphone 3gs is upgraded to ios 6.1.3 from ios 5.0.1 then it continues to shutting down then turning on i think that ios 6 is cannot carry by my iphone help me to solve this problem tnx
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Pay particular attention to Steps 3 and 4.
When prompted... Choose Restore as New ( not from backup.) -
Hi, my iphone 4s ios 6.0.1 shuts down randomly, Apple told me the phone & battery are fine as it holds a charge, I did a 2nd restore, deactivated iCloud, and now the frequency of shutting down is even more, any help please ?
It's almost impossible to say whether it's the battery or something else. If you're running 6.0.1 and you've done a restore and set it up as new, there are no other software updates to try.
If there's no Apple Store near you, contact Apple Care. If you can't wait for a replacement phone, you may be able to get an express replacement (they ship you the replacement before you ship them yours, but they will put a hold on your credit card until yours is in their hands).
http://www.apple.com/support/contact/ -
IPhone 3GS shuts down randomly when SIM card is in
without SIM card it works properly! I have updated to iOS 5.0.1, also got a new SIM card from our provider, without results. iPhone shuts down and reboots every 5 minutes when SIM is in. Does anyone has the same problem? What can I do besides sending it to the Service?
Would a resetting help?Some Users have Reported that a Restore as New has helped Resolve issues...
Backup and Set Up as New Device
http://support.apple.com/kb/HT4137
Try this First..
Turn the Phone Off...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
Turn the Phone On... -
i have iphone 3gs and it keeps shut dowm by itself every two minutes idunno if this problem related to the battery life or what? please help me solve this problem
See Here for Device continually restarts...
http://support.apple.com/kb/HT1808 -
Iphone 3gs keeps randomly shutting down
My iPhone 3GS has just recently started locking up at random times; sometimes entering an app, whilst in use of app, trying to keystroke in, and when leaving an app. The screen goes blank but most of the time there are portions of back lite screen in random width and numerous vertical slices lite up in black color. I have to press and hold the power button for several moments to get it to start back up. In a 3 of the 12 cases after this occured the battery lost half its charge requiring a plug in power source to boot back up.
What could be potentially causing these failures?To make sure that it is not a firmware problem, reset the phone by holding the sleep and home button until the Apple logo comes back again. If this does not help, set it up "as new device" without using the latest backup, in case it is damaged.
How to set up your iPhone or iPod touch as a new device
Does it also start locking up when connected to the computer or adapter? If no, get your battery checked, this might be battery problem then. -
Please help! I updated safari and yes it is an older desktop, but now all of the sudden tabs I have open will freeze on me. I can see what is going on, but am unable to type anywhere on the page! I have to shut down safari and then open up a whole new window to even attempt to get it to stop! It is driving me insane not to mention I need my desktop to work properly. I beg for someone to help me with this.
Safari 4.1.3 for Tiger can be downloaded here:
http://support.apple.com/kb/DL1069 -
HT201413 iphone 3GS apple logo persist and shut down frequently. please help.
Iphone 3GS apple logo persist and shut down frequently
Hello ramanathanfromsgp,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Does not start up past Apple logo
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Best of luck,
Mario -
the iphone 5c still has problems with battery life and shuts down after complete charge. this happened after 8.1 update, I tried every way to shut things down, still no luck. what can I do next?
I did a soft reset, and I went to the discussion and turned every down or off. This is definitely a hardware problem.
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