Help! My itunes is getting stuck on the backup 1 of 5 step and won't go further.

For months now I have been trying to update my iphone 4.  I plug it in and my itunes recognises it and starts the sync, however it seems to get hung on the part 1 of 5 backup bit - i have tried several times for varying lengths (hours) of time and each time I just get frustrated and unplug and then forget about it for a while.  My worry is that I have purchased a lot of music on my phone and I don't want to lose it / I want it to be on my computer as well as the mere fact that I would like my phone to be backed up and have the current IOS etc.. 
If possible it would be good to get this issue fixed without having to lose all my playlists and music etc from my itunes.
Any help in this matter would be VERY much appreciated.

Go to iTunes/Edit/Preferences/Devices and delete your latest backup. iTunes has to be able to read your backup in order to replace it, if it can't be read, iTunes will stop at step one, which is backing up the device.
You can copy your purchased items to your computer without syncing. Right click on your phone in the device list and choose
Message was edited by: Ingo2711

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    Message was edited by: Ingo2711

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