HELP my itunes is messed up

My itunes is messed up and I dont know what to do. I click on a song to play it and nothing happens. The song just doesnt play. Even in the intunes store it wont play the previews. I have done everything that the itunes help has told me to do and its still messed up. Please if anyone could help me OI would really appreciate it. Thank you

In that case you need to go here and follow ALL steps for removing itunes and quicktime, especially "Clean up iTunes installer files on the computer" http://docs.info.apple.com/article.html?artnum=93976

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Help!! Itunes is messing up my computer...it freezes everything, i cant get on itunes store, and it wont sync! I already tried uninstalling and reinstalling...no luck!

Help!! Itunes is messing up my computer...it freezes everything, i cant get on itunes store, and it wont sync! I already tried uninstalling and reinstalling...no luck!

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.

HT201304 oh, my God. Was anything ever so poorly explained as the use of one id for multiple devices? who, where can anyone help sort out the mess that has developed?

I have used my iphone 4s for over a year. Recently, I bought two ipod touch devices, one for each of my children. While attempting to set up their ipods, even with email advice from apple, we have become utterly confused as to whose apple id is on whose phone/ipod, why some apps automatically appear on two devices but not on the third (it varies). Most worryingly, in app purchases is DISABLED on my iphone but my children can still purchase in-app purchases without my knowledge and have run up bills (fortunately not huge bills). Why would anyone want to allow this???? If I have consciously disabled in app purchases under my apple id on my iphone, why would the default on another device be to allow in app purchases, when using my apple id?
When setting up my children's apple ids, I wanted them to have their own apple id to avoid this kind of confusion but we got warnings that they were not allowed to have an apple id (presumably too young?) . But they have got their own ipods and should be able to purchase items using itunes cards so why cant they have an independent apple id? And what's the difference between the apple id and the itunes id?
Is there anyone who can help clear up this mess?

You have to diasable in app purchases on the device itself, NOT the id.
If you want in app purchases disabled on the ipods, then you will have to do this on the ipods themselves.

ITunes Plus Upgrade--No help from iTunes Support

I appologize for this lengthy post. Believe me I have more to the story, but want to keep it as short as possible. Bottom line is I'm looking for help with iTunes plus upgrade please.
My specific problem is getting customer support to upgrade my old iTunes songs iTunes to iTunes plus so I can use them on our new Sonos player. It’s now been almost a week since this issue arose and there has been no help in getting my problems solved. My main problem is that there is no telephone customer support for iTunes. All of the support for iTunes is now done online through emails. That is a huge issue in my mind, but not the purpose for this post.
Here is my problem..
I have two iTunes accounts. Account # 1 was my primary account until 2008/09 time frame when I switched from a PC to Macbook Pro. I have 314 songs from 2006-08 that were purchased on Account #1 that I'm trying to upgrade to iTunes Plus. Account #2 is now my primary iTunes account. The Account #2 songs are all iTunes plus and do not need upgrading. I now have all the purchases from both accounts on my Mac Mini serving as a HTC, but the old iTunes DRM songs cannot be played on Sonos until they get upgraded.
My issue solely relates to my old songs on Account #1. I have been trying to upgrade my account 1 songs since last Thursday. My iTunes store account is currently logged into Account 1 when attempting the updgrade. When I first made the purchase, I got the on screen message that I’d get an email with instructions to complete the purchase. Well three days passed and I never got the email. I also noticed that my purchase of $104 showed up as three “pending” credit card charges on my bank account records. This seemed odd so I called Apple for help. Big mistake!!!!!
When I attempted to call Apple Support I was continually given to “technical support” for either my Macbook or Mac Mini. They never listened to what I was saying. In fact one rep told me I would need to pay the $39 fee for technical support on my issue!!!! Finally, after speaking to three different individuals one of the “tech support” reps was able to contact an iTunes support rep. Note, that I could not speak to them, rather it was strictly apple employee to apple employee. I was placed on hold for thirty minutes while they worked on my issue. After thirty minutes I was told to go to the iTunes store and start over. I went to iTunes store and completed the purchase again. Shortly thereafter, I received an email response from iTunes saying:
Dear Tom,
Your iTunes Plus music upgrade could not be successfully completed because there was a problem with one of the items that was to be upgraded. Please return to your Upgrade My Library page and click Buy and your upgrade should be processed successfully. We are sorry for the inconvenience and appreciate your business.
Sincerely,
iTunes Store Team
Based on this email. I went to iTunes store again and tried the purchase….again. I then got the same email response a short time later. I have attempted two other times to buy the upgrades but got no email responses at all. Late Sunday, I called Apple again and also used their online iTunes support page. I got one response late Sunday evening asking a question about error messages, I answered their question by providing them the above iTunes notice. That email late Sunday night was the last communication I've recieved from iTunes support. It’s now three days later and I’m still waiting to hear back from someone at iTunes support. All I want to do is spend 104 dollars to upgrade my 300+ songs, but no one at Apple seems to care.
I am really disappointed in Apple’s customer service. I’ve been a fan of Apple for quite some time, between my wife and I, we have 6 Apple products in our home. The lack of customer support is really disgraceful.
Anyone have any ideas.

This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
I will have to do this until I get the song or songs that is causing the problem. Once I have identified the song(s), I can chose to repurchase them and get a refund. All songs today are at the DRM free format so repurchased songs will automatically be the upgraded file.
So I'll now begin the upgrade of the 314 songs. I guess it could be worse.
Okay, I got an answer and an offer of a refund, but this answer certainly could have been provided three days ago. Am I being unreasonable?

Help i have updated my ipod touch to 4.3.3 and itunes to 10.3 and now it wont open on my pc i can access apps but no music as it cant sync help! itunes wont open at all or reconise the ipod

help i have updated my ipod touch to 4.3.3 and itunes to 10.3 and now it wont open on my pc i can access apps but no music as it cant sync help! itunes wont open at all or reconise the ipod

Try to remove all Apple related software and then reinstall iTunes Removing iTunes, QuickTime, and other software components for Windows Vista

Please help! Itunes fails to open on my macbook pro. I have remove itunes and reinstalled it and it still will not work!, Please help! Itunes fails to open on my macbook pro. I have remove itunes and reinstalled it and it still will not work!

Please help! Itunes fails to open on my macbook pro. I have removed itunes and reinstalled it and it still will not work!

Try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ folder and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.

Need some help: my itunes won't sync with my iphone anymore. Both softwares are up to date and I've reinstalled itunes. After I reinstall, it syncs. But then when I reboot my computer, it no longer syncs anymore and I have to keep reinstalling itunes. Tho

Need some help: my itunes won't sync with my iphone anymore. Both softwares are up to date and I've reinstalled itunes. After I reinstall, it syncs. But then when I reboot my computer, it no longer syncs anymore and I have to keep reinstalling itunes. Thoughts???

thought that it was possible to have the same iTunes library on any machine that was authorised, a kind of cloud-iTunes I guess.
That would convenient, but sadly it is not the case. Sorry!
Either way your welcome and best of luck!
B-rock

Help with iTunes database and Time Machine after Lion clean install

I did a clean install of OS X Lion and think I've given myself problems with my Snow Leopard Time Machine backup and with my iTunes Library database files.
My iMac (2007) had become very sluggish so I opted for a clean install. Before the install of Lion my Snow Leopard 10.6.8 internal 1TB HD was at about 600GBs. I was using Time Machine to backup to an external 1TB drive. I had my iTunes 10.? library on the same drive.
For the Lion install I partitioned my internal 1TB HD into two partitions - a 250GB Lion boot partition and the rest for Lion data files.
Now I have two problems - 1. I can't work out how to re-connect my Time Machine backups, since they were related to a much bigger original drive, and 2. I can't seem to find my iTunes database files.
I also don't want to restore any application files at this stage, as I'm determined to do a fresh install of only the applications I need as I go along, and hopefully avoid the issues of sluggishness I had with Snow Leopard.
I have all my iTunes files in their pre-Lion external HD folder, but that folder does not seem to have the iTunes Library.XML or iTunes Library files. I didn't delete them so I'm hoping they were in my iTunes folder on my SL boot drive. But that drive was deleted during the install, so I'll be depending on Time Machine to restore the database.
Can anyone suggest a way to deal with Time Machine for my Lion install, and a way to restore my iTunes database? I'd like to keep as much of the Snow Leopard Time Machine data as I can, while continuing to do Time Machine backups from my Lion installation.
Anyone know where iTunes stores those database files, if not in the external drive iTunes folder? Spotlight search doesn't find the files, but is there a way to search my old Time Machine backups without having the Time Machine backups folder re-connected in Lion?
Thanks.

My iTunes folder is organised like this if it helps:
And iTunes uses them from the Prefrences like this:
Regards,
Colin R.

Help! iTunes has completely disappeared off my iPhone 4s, yes the program, not just the app, and all my music has gone! How can I get this back? Thanks!!

Help! iTunes has completely disappeared off my iPhone 4s. Yes the Program, not just the app! All my music has just vanished! How do I get this back!!
(p.s. I do suspect a deletion has occurred courtesy of my 4 year old nephew, some other stuff has gone too, but beats me how he deleted a whole program!!!)

Hi clorowan
I found the following information that may be helpful:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

HT203163 can anyone help when itunes wont open in windows 7

Can anyone help when itunes wont open at all in windows 7

I'm having the same issues with windows 7 32 bit. I can download iTunes, the icon appears on my desktop, but when I go to double click on it to open nothing happens. not even an error message.

Apple programs, Help, Mail, iTunes, Safari, Quicktime will not launch.

Recently we downloaded some upgrades from Apple and now Help, Mail, iTunes, Safari and Quicktime will not launch. The icon dances on the dock, and the operating system records the program as having opened, but the program does not come up and the icon menu on the dock still displays open rather than quit. I have tried re-installing the programs to no avail.

"Repair disk was unable to repair these"
Any one of the following may fix the directory damage:
DiskWarrior
Highly recommended for *directory damage* repairs.
TechTool Pro
Multi-functional utility.
Drive Genius Multi-functional utility.
You will need to make your own decision on which to purchase. Read up on them on their websites because each does something a little different.
You must use the versions that are compatible w/your OS system & keep the utilities updated to avoid damaging/harming/trashing your system.

Help! iTunes doesn't recognized any of our devices. What can I do?

Help! iTunes doesn't recognized any of our devices. What can I do?

http://support.apple.com/kb/ts1591

Help with iTunes library

Hi there,
I've been having some problems with my iTunes library and I really need help.
It all started when I wanted to restore my iphone because it being slow!! It then said that there wasn't enough space on the hard drive. So in my infinite cleverness (that I don't have!!) I'm not really sure what I did. But I accidentally deleted all my music files and then from the recycle bin I've got them back but they aren't in album folders anymore it's just one long list of songs.
My iTunes library is empty of all things so if i add these files to iTunes will it arrange them into it (not in iTunes program) but in the windows folder? Does iTunes copy the original music file to the 'iTunes media' file?
If so what's the best settings for iTunes?
Store the original music files on c: or external HD and then do i need to choose the organize and copy setting on iTunes? and if so, where too?
So the c: drive is full and the d: has got some stuff but not sure what it is. But it has 90 odd gb of free space!!
The laptop is 4 years old so it's full of crap. Basically!!
Please help.

Using iTunes, you cannot sync from the iPod to your computer. If you want the songs on both computers, you will have to manually copy all your songs to the other computer, add them to that iTunes library, then sync.
Alternatively, you can manually manage the iPod, which will let you play the songs on the computer without the songs (only when the iPod is connected), but you will not be able to copy them into your iTunes music library using iTunes alone.

I had to factory reset my computer now I have lost about 36 hours of purchased music and cant get any help from itunes.

I have lost access to about 36 hours of music and can't get any help from itunes, any suggestions?

HelplessGG wrote:
I have lost access to about 36 hours of music
Download Past Purchases > http://support.apple.com/kb/HT2519
HelplessGG wrote:
...can't get any help from itunes, ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Suggestion:
Once you get this resolved... Create and Maintain a Backup of iTunes.
> http://support.apple.com/kb/HT1751

HT1349 How do I get help with Itunes when I dont have a serial number for a Mac because I am not using a Mac???????

I just want to get some help using itunes. I have downladed music - paid for music, and can't get it into itunes. When I used th e'support' thing it just wanted to know my Mac serial numbers!! I don't have a Mac I hace a standard non Mac PC. So why can't I get help with itunes? Its taken me half an hour to get into this support thing because every single name I chose was taken!!!! Its just a nightmare. I hate it!
And now it tells me I must 'choose a community' and itunes isn;t listed! It gets worse! So I chose any community because this is just a never ending nightmare. 40 minutes ago now I clicked on support for itunes and I ended up here!

Thanks again. I bought two albums. I've no idea what I use to open a zip file. I just tell it to open and it ususally does but this time Windows media player won't do it!
I am in the UK and its 23.43 so I have to give up and go to bed now. As I said I have had no probes with Amazon downloads. I did email CD baby for help but they just sent the links that you offered earlier.
I have tried to burn to CD so I can listen that way but though I go through all the motions I can't add the tracks to the burn list by copying and pasting, and I can't 'drag the tracks here' beacuse the tracks aren't showing, just the whole album folder. It looks like this:
SO02294360-catherinefeeny12-mp3 (1).zip
file:///C:/Users/User/Downloads/SO02294360-catherinefeeny12-mp3.zip
Show in folderRemove from list
Have to give up for today and go to bed but your responses are very much appreciated. Thank you

HELP my itunes is messed up

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