Help! My Mac is 1 week old and shutting off! AND I'm in a foreign country.
Hello! My Macbook is just one week old and I have already had problems with it shutting off due to " Mac OS X quitting" or something rather. It also becomes very hot where the monitor and computer connect. I'm not exactly sure what is wrong. Do I need it replaced entirely or just a part. I'm in Seoul, Korea so I need to know exactly whats wrong. Thanks for you help
Does your computer not want to reboot? and when it finally does, you are left with less or no battery power, and a meesage pops up saying Mac os x quit unexpectedly....
Had absolutely the same problem. I called applecare, made me restart PMU, did not do anything. It's likely that its also not because you are closing the lid too quickly, that was not the problem with mine. The problem persisted so someone suggested to do an archive and install. The problem was gone. However, it starting having the random shutdown problem. Went into an apple store, and they exchanged the heat sink. I would recommend getting it checked out as this problem ended being a signal of something worse. Click the Macintosh HD icon, then click the Library icon, then click Logs. If you see an icon saying Panic.log, then you probably have the same problem as me. Go to an apple store and show them this panic.log icon and click it. They will probably do the same thing they did to my computer.
Good luck, Sarah.
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can anybody help me? i was charging my ipod touch and it was almost fully charged and it randomly shut off and will not turn back on, anybody know how to fix it?
Try the remaining items of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
4 week old Iphone shut down and wont charge or work in any fashion.
My new iphone (4 weeks old) shut down today and will not work in any fashion. Will not charge, is not recognized by computer when plugged into the usb port. It is an expensive paper weight. I have looked at the apple website and tried all their trouble shooting suggestions.
try the force restore option, its perfect for your situation
try force restore in the following way
1) make sure the phone is off
2) Open iTunes on your computer
3) press the home button and keep pressing it and at the same time connect the handset -
First I did the update under general like I do every couple months. My phone came up with a screen, at the end of the update, that had a picture of the itunes icon and a picture of the iphone cord like I was supposed to connect to itunes. I did and itunes said that my phone needed to be "restored" to be reusable again, and the only option it gave me was to click the restore button. So I did and it went through a 30 minute restore session. Now my phone just shows the black screen with the apple icon and restarts over and over again. Clicking the buttons does nothing. It has been doing this for hours now. What do I do?
The screen is telling you to connect the iPod to your computer and restore via iTunes.
iTunes: Backing up, updating, and restoring iOS software -
My ipod touch 5th gen froze and shut off and won't turn on no matter what I do, HALP
I went to plug my iPod in and it froze, and then several minutes later went black and I have tried soo many things to get it to turn back on, but it's like it went into a coma. It won't show up when I plug it into my computer and it wont turn on with the power button.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
my ipod got reallly hot and turned off but now it wont come back on.what do i do?
You can try the standard fixes to rule out a software problem:
- Reset
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory defaults./new iPod
However, from your description you like have a hardware issue and an appointment a the Genius Bar of an Apple store is in order. -
HT1414 Phone goes into panic mode and shuts off and reboots every once in a while
So i had my iphone 4s replaced a few months ago and i restored my iphone with my backup from my last iphone i had and i just started noticing my iphone wouldnt respond when i hit the power or home button even tho i know i have it turned on and when i press the home button it reboots or either it will go into panic mode and i have to hold down the Power Button and Home Button till it restarts itself. I dont think my backup files on itunes are corrupted but maybe they are or maybe my phone is malfuctioning. Anyone have this problem with Iphone 4s or 5 or anyone have any advice whats going on or what i should do?
Hey Fleurdemimi,
Thanks for the question. I understand you are experiencing issues with your iPhone 4s. Based on the information you have provided, restoring your iPhone in recovery mode may resolve your issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
my screen is on dim and will not go to bright. I have hit command F2 and no change. Any suggetions
Hi Kathy,
System Preferences > Displays > Brightness -
My iMessages freezes when it gets through about 90% of the loading bar. Then the message doesn't send at all. My iPod's only about 2 week old, what's wrong and how can I fix it?
Maybe:
iOS: Troubleshooting Messages -
My iphone 5 will freeze up and turn off and back on. It will go to the apple screen and then go black MULTIPLE times before it comes back on. No buttons work while this happens. My phone is a week old.
User troubleshooting is restart, reset, restore from backup, restore as new. If you perform these steps and it still doesn't work, then make an appointment at the Apple Genius bar and have the hardware checked.
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I got macbook pro about a year and a half ago and up until now it has been running fine.
However, in the last few days, it has been started to run tediously slowly!
It wont allow me to open applications and i have to force quit out of any applications I finally manage to have because they freeze or stop responding.
On Google Chrome, pages become unresponsive every few minutes.
Even writing this post took more than 20 minutes as the laptop kept freezing and the webpage became unresponsive.
It also randomly shuts off and when it restarts, a message comes up saying my Macbook was restarted because of an error.
I haven't downloaded or updated anything that I know of recently that would have caused this.
Ive been reading through some of the fourms on this and I thought it'd be helpfull to post some of the information you may need to help me solve this problem!
Id be very gratefull if any of you could help! Thanks!
In the Activity Monitor, my CPU is currently:
System: 3.40%
User: 4.20%
Idle: 92.40%
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 6:22:39
Disk Information:
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (357.93 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/hosts - Count: 44 - Corrupt!
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] org.eyebeam.SelfControl.plist 3rd-Party support link
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link
[System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.divx.agent.postinstall.plist 3rd-Party support link
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
iTunesHelper
Dropbox
Android File Transfer Agent
Internet Plug-ins:
OVSHelper: Version: 1.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
DivXBrowserPlugin: Version: 2.2 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 Cannot contact Adobe
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
SharePointBrowserPlugin: Version: 14.1.0 3rd-Party support link
AdobePDFViewer: Version: 10.1.9 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Safari Extensions:
DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145
AdBlock: Version: 2.5.45
AdBlock: Version: 2.6.18
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
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Flash Player 3rd-Party support link
Growl 3rd-Party support link
Old Applications:
None
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Time Machine not configured!
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12% WindowServer
4% mds
3% opendirectoryd
3% Google Chrome
2% coreaudiod
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205 MB com.apple.IconServicesAgent
147 MB Finder
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1.43 GB Active RAM
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676 MB Wired RAM
1.83 GB Page-ins
0 B Page-outsPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
Mac mini (late 2014) display Flicking/goes Off and On
Hi everyone!
Well.. i can say that, this is my first Mac computer and i already have problems. I have read a lots of comments and i have seen that many people experienced this problem with Mac mini, like display corruption, not property colors, flicking, display goes off and back on... or just standing on sleep and not turning on. (like Mac mini 2012 or 2011.. i have read about same issue..) so whats really happen?
So, from the peoples comments i tried possible solutions:
SMC Reset
I have Reinstalled the OS X Yosemite (complete HDD format)
I have changed the cable
(Nothing works)
Some detail about my connection:
I have Mac mini (late 2014) i5 2,6GHz dual-core, 8GB ram, Iris Graphics (Intel), 1TB HDD
I have connect it via miniDP to DP > to > Dell UltraSharp U2713HM
My following issue:
-Screen goes Off and On without reason (mostly happens when i connect my iPhone i have noticed, or maybe just impression..)
-Screen goes to Sleep without reason while i'm on computer (this normally happens after a few off and on screen flickers)
-Image corruption/distortion (after this display goes off and on, or just remaining on sleep.. like not detected
I hope someone can help me with this problem, i just bought it one week ago and i don't know what should i do, because as well i have read that even i'll change it, it can have the same problem.
Waiting or a response,
Best regards.Update: I'm coming back with a possible tip for fixing this issue (I hope Apple Stuff will notice this.)
So, how i said in the previews message.. the Image corruption / and going Off and On the display happens mostly when i'm connecting the iPhone. Theory tested a few times, and take a guess.. it's true.
When i'm connecting the iPhone, the monitor goes crazy.. for some seconds, turning off and on.. and sometimes Image corruption, then coming back like nothing happened. Because i found out this, i was making more tests with the iPhone.
First, erasing the disk and reinstall the OS X again. Everything worked perfectly, until i was connecting the iPhone. I got directly Image corruption and Screen goes Off and On a several times. After this is happening, and you'll unplug the iPhone and put it again, you may not receive again Image corruption or Screen to go Off and On, but after a restart when you'll connect it again, you will receive almost everytime.
So.. after this, i was testing further. I have Paired my iPhone with iMessage and FaceTime, to see if can be a possible issue there also. True again!
Receiving messages from iPhone to Mac / Sometimes display goes Off and On
Receiving a Call via FaceTime to Mac (from your iPhone carrier) / Image corruption / Screen Off and On
After a day of test, i have realise where is the problem. "iPhone connection/Mac"
So, the cable it's good (connection miniDP to DP), by Surfing and by running other Apps i have no problem (at least until now), the only problem what cause the Image corruption and Screen Off/On for several times, it is only because of the connection with the iPhone.
I hope is someone there from Apple Stuff that will take this as notice to solve this problem. Because it is 99% software problem, and i hope it will appear soon enough an Update/Fix.
Thank you! -
I just. Bought an iPad air 2 about two weeks ago. Was working great then it froze on me shut off and won't turn on now?
A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure. -
i have macbook 5,2 mac osx 10.5 leopard, my problem is every 60 sec. a pop up on desktop restart, sleep, cancel, and shut down and the desktop dim also i already adjust the sleep time to longer time but nothing happen, and every time i shut down my laptop he go restart again i canot of my laptop, i shut down and before he restart again i push the power botton the laptop is off and if i start my laptop not start 2 to 5 time i remove the battery again fix then laptop start. any body can help me about this problem may only the setting but i dont have idea..... please help thanks
i think i find solution.
after instal baytrail driver, without restart i instal gpu driver direct from intel
https://downloadcenter.intel.com/search?keyword=Intel%C2%AE+HD+Graphics+for+Intel%C2%AE+Atom%E2%84%A...
work fine for now... -
My macbook shut off and wont turn back on. Im pretty sure it is charging. The LED light is on but only when the laptop is closed. Im in grad school and have lots saved. Please Help!
ronicr76,
First it would be helpful if you post the exact model, year and OS version you have.
> The LED light is on but only when the laptop is closed<
So that light is the sleep indicator and tells us that the laptop is going to sleep when you close the lid. That would be normal behavior so the machine is still working. Possibly you're experiencing a backlight failure. With the machine supposedly "on" use a flashlight to carefully examine the screen. Do you see the desktop? Yes? machine is still running and something is wrong with the backlight.
You should immediately backup your computer or at the very least pull vital files off. With the computer hooked to another Mac (The way this is done depends on the exact MacBook, E.g.FireWire 800 to FireWire 800.) Then you restart the computer and hold the "t" key down. This puts your MacBook into "target mode":
How to use and troubleshoot FireWire target disk mode
Once your files are off try an SMC reset:
Intel-based Macs: Resetting the System Management Controller (SMC)
Are you able to get the backlight back on by opening and closing the display? Yes? Broken backlight cable refer to qualified service place. Even if it doesn't come on and you can still see the desktop with a flashlight it is still probably the backlight. Could be the a backlight problem also. -
Itouch will shut off and restart everytime it starts to play, PLEASE HELP!
I've bought my itouch, 2nd gen. about 1 week ago and have tried numerous of times to put videos into my itouch and although it appears and works on itunes perfectly fine, but whenever i play it on the itouch, it DOES NOT play but SHUTS OFF and RESTARTS itself. i've tried to RESTORE the itouch, restart it, and even made sure that my videos are in MP4 format but nothing seems to work.also, i've tried to upload various of videos butthe videos are not the problem. i have not dropped my ipod or damaged it in any way and it is still in its PERFECT condition.please help me to get my videos to start running on the itouch. thankyou so much!
Message was edited by: itouch video helpif you've tried all the troubleshooting steps http://www.apple.com/support/ipodtouch/troubleshooting/ipodtouch/
then you need to take/send it to apple to get it checked out
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