Help my MAC OS X disc doesn't allow me to restore factory settings it just installs snow leopard and remains on my original user account?
Help my MAC OS X disc doesn't allow me to restore factory settings it just installs snow leopard and remains on my original user account?
You need to erase the disk first. From the 'Utilities' menu on the Install disk choose' Disk Utility; use this to erase the disk, then install the system plus (if it's the original install disk) any bundled applications.
I'm going to state the perfectly obvious just to be on the safe side: 'Erase disk' does exactly that - everything on the disk will be gone.
Similar Messages
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I have just installed Snow Leopard, (10.6.3) onto my Macbook Pro and so far it seems to be working fine except that I can't access my gmail account. I can sign in but the blue opening indicator freezes near the end and I can get no further. I'm a bit of a novice at this stuff - help please!
I would run the combo update to get to 10.6.8 in order to get the latest security updates and so forth. Then run Software Update until you system is current.
10.6.8 Combo Updater
G-mail problem.
Troubleshooting sending and receiving email messages
Troubleshooting sending email messages
IMAP or POP setup? -
Just installed snow leopard and office for mac - now my computer is running very slow. Why?
I've recently installed snow leopard and office for mac - now my computer is running very slowly - why?
Which version of office did you install? If its 2008 the early version had some problems and you will want to update the office software to i think it is 12.3.0
If it is 2011 you might want to do the same thing. -
I've just loaded snow leopard and mac won't boot past grey screen.
Please help me
Try booting in Safe Mode
http://support.apple.com/kb/ht1455
Or...
http://support.apple.com/kb/ts1417
FYI... you need to hold down the C key when booting from the install disc until you see the Apple logo. -
New Mac only 5 days old. Daughter accessed a movie website and now popups keep appearing and unable to access any other Internet sites without being redirected. Have deleted her as a user and then tried to restore to factory settings. I did something wrong and it is now doing an Internet recovery. Help I am completly lost and don't know what I am doing.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
I just restored my 13" MBP i5 at the apple store to the newest version of Lion after issues with a previous Time Machine backup from Snow Leopard- this time I created a new account and just ported files and folders, and now MS Office doesn't work.
^^ that's the main problem. Here's the full history.
I bought a new 13" i5 MBP, early 2011 edition. I had an old white Macbook 2.14 ghz core2duo on Snow Leopard. I attempted to port over my time machine backup, but encountered problems in that my User was inaccessible from the new computer after the import finished, and I had to go in and change the root password, etc, and for some reason or another, I couldn't install any programs at all from that administrator's account. By "couldn't" I mean I could install them, but upon installation they would never boot. So, I took it to the apple store and did a clean install from the most up to date Lion OSX. Then, I created a brand new admin account, instead of trying to import the old one, and things seemed great. Then, I just imported my old files from the TM backup, but not any system settings, permissions, or user data. Just my Docs, pics, vids, apps, and itunes stuff.
Here's where things get weird again. I imported this stuff under the name "old", but all of these folders have a red negative sign on them, marking them as restricted. So, from my main admin account, I cannot even peruse these folders. Since I didn't import user data, I can't sign in to the "old" account to change permissions. I already tried to change the permissions from system preferences, but that didn't change anything. And now, for whatever reason, of all the apps that were imported then, MS Office is the only set of apps that does not work. When I click on it, it just says there was a problem and asks if I'd like to send a report to apple. I tried reinstalling it to no avail. I'm an English student, so i really need access to Word. Can anyone help? The Apple store is a major detour for me and would like to fix this issue myself.Most likely you have Office 2004 which are PPC-only applications and will not work in Lion. Upgrade to Office 2011. Other alternatives are:
Apple's iWork suite (Pages, Numbers, and Keynote.)
Open Office (Office 2007-like suite compatible with OS X.)
NeoOffice (similar to Open Office.)
LibreOffice (a new direction for the Open Office suite.) -
I have Mac OS X version 10.5.8 and so im wondering what is the next step i need to get. i have tried to get snow leopard and other things and not having any lukck . can any one help me out pls.
If your Mac meets these requirements:
http://support.apple.com/kb/SP575
then you can order a Snow Leopard disk and install it.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Ciao. -
I just bought an iMac and I´m a new User of Mac. I captured my data and my country is Mexico. What can i do if the final data check of Mac shows Spain? Is it important or it doesn´t matter?
Hola & welcome to the Forums!
Have you noticed any problems, like Time zone or Time display? -
I have just bought snow leopard, but my computor tells me i am not a intel based mac help
I have just bought snow leopard . but my computer tells me it is no good as my computer is not a intel based mac
I am sorry to hear about your unfortunate mistake Catri. It should not be too difficult to sell your DVD for slightly less than you paid for it. It is too late to help you now but the following may help others reading this post.
Many people are happy with OS X 10.5.8 but if you want to update here is my general advice:
To get information about your Mac click the apple (screen top left) and select About this Mac. This will give you your OS number. Then click More Info to see which Processor you have. If it says PowerPC you cannot upgrade to Snow Leopard and above as these OSs are for Intel only. You can discover more about various Macs at: http://www.apple-history.com/
The OS numbers and names are:
OS X 10.4.x - Tiger
OS X 10.5.x - Leopard
OS X 10.6.x - Snow Leopard
OS X 10.7.x - Lion
OS X 10.8.x - Mountain Lion
If you have an Intel Mac it is well worth upgrading to Snow Leopard now and then considering other options after that.
You can buy Snow Leopard here:
http://store.apple.com/us/product/MC573Z/A
For details about upgrading this to Lion or Mountain Lion see:
http://store.apple.com/us/product/MD256Z/A
In each case check that your Mac complies with the requirements.
If you are not in the US you should use the Change Country link at the bottom of the page. -
Hi,
Right now i connected my iPhone 5s to my mac in iTunes it said that i should do a Restore Factory Settings, i wanted to know that if i do this will it delete my applications and Games from my iPhone or not.The Problem is that i cant get backup from itunes either,
because as i connect my iphone the page of tunes popups with the message "Restore to factory Settings" And when clicking on ok it will go directly to the restore iphone page . there will be no option to backup -
How to Restore Factory Settings on a Mac?
How to Restore Factory Settings on a Mac OS X 10.6.8?
I have been told you can do this without the Installation CD. I also do not remember the installation CD when i got the laptop. If it's possible then please someone let me know! if not then how can i get a new CD to do this?
my computer keeps freezing on me at random times, and i have tried taking the laptop to my college tech support and also Best Buy and they said they can't do anything and that i need to try resetting the mac.You may not remember the installer disks but they came in the box. Your profile shows you are running 10.6.6 Snow Leopard. To restore back to factory settings you need those disks. That said to go that route may be unnecessry. Stay away from Best Buy tech people. They know nothing. Without the disks you do a repair disk to see if that helps:
Start up your computer in single-user mode to reach the command line.
Note: If necessary, perform a forced restart as described in the Emergency Troubleshooting Handbook that came with your computer. On desktop computers, you can do this by pressing the reset/interrupt button (if there is one) or holding down the power button for several seconds. On portable computers, simultaneously press the Command-Control-power keys. If your portable computer doesn't restart with this method, you may need to reset the Power Manager.
At the command-line prompt type:
/sbin/fsck -fy
Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found:
** The volume (name_of_volume) appears to be OKIf fsck found issues and has altered, repaired, or fixed anything, it will display this message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command you typed in step 2 until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
When fsck reports that your volume is OK, type reboot at the prompt and then press Return.
Your computer should start up normally and allow you to log in. -
Greetings:
I have just acquired an older mini mac (2006 1.66 ghz core 2 duo) Anyway, it had Tiger 10.4 on it and the Bluetooth worked for the wireless Apple keyboard and mouse. I upgraded to Snow Leopard and everything works fine - everything except Bluetooth.
The Bluetooth icon does not exist in the System Preferenc screen.
I tried to download Bluetooth from Apple site but the message I got told me that I didn't need it.
Under Finder, Utilities, I found Bluetooth File Exchange but the message I got was that I had to connect a Bluetooth device to my computer.
I have to admit that I have no idea what's going on here. I am hoping to avert the need to try another complete re-install of Snow Leopard.
Any ideas?
Thanks
javaminitPuzzled is a polite word for it.
Thanks Barry - I found the file and trie to send it to trash. The response: (This item cannot be trashed as it it owned by the system).
After dancing around with PRAM and SMC and turning on while holding the power-cntrl-option-shift and heavens knows what else, I now have the Bluetooth symbol on the top of the menu bar but it is ghoseted and has a squiggly line through it. This, I didn't have before so I read this as some progress. It notes that "Bluetooth is not available">
However, the Bluetooth icon is still missing from the System Preferences window - you know, between "network" and "sharing".
You note that you reckon the issue is not software based and you may be correct. The reason that I wonder about that though, is that before I installed Snow Leopard, the keyboard and mouse both paired with the box under the Tiger 10.4. That leads me to conclude that hardware is functional and that there is some screwy little bit of software that is not cooperating.
If I could delete Bluetooth from the system and re-install a fresh version, that might help. Or, is there a way I can use the Snow Leopard install disc and only load in Bluetooth?
I'm stumped.
Thanks for your time
/Bill C. -
If anyone knows what my next step is, please help! Thanks
Are you absolutely sure that your new Mac had Lion installed? If so, are you now absolutely sure you are running Snow Leopard? What does About This Mac under the Apple icon in the menu say about what system you are running.
Snow Leopard will not install on top of Lion. You have to erase the HD to downgrade from Lion to Snow Leopard. Migration Assistant doesn't have the capability of doing this. -
I'm running Adobe 9 pro on snow leopard and when I save or print from word for mac 14 the bottom gets cuts off. Can someone help?
Ah! You're creating a PDF out of Word through Acrobat. The cutoff is most likely being affected by the printer chosen.
When you call up the print dialogue in Word, check to see what printer is being used. If it's a typical inkjet printer, Acrobat is using the print margins of that printer as the cutoff area. Since most such printers can't print to the last inch and half or so of the paper, that's where it would be cut off.
Near the bottom, under the preview of the document, click on the Page Setup button. It doesn't really matter which printer you select here. Under Paper Size, choose Manage Custom Sizes. Under the Non-Printable Area heading, choose the same printer and set the paper size you're using.
Note that the unprintable margins for that printer will be filled in automatically. That's what's being cut off. Click the + button to create a modified version. The default will be "Untitled". Give it a new name if you want. Then set all of the margins to zero. Click OK. Now you'll have that as a choice under Paper Size. Doesn't matter that the actual printer can't use this setting since you're going to a PDF. Click OK to get back to the main Word print dialogue.
Now choose Save as Adobe PDF. It should give you an exact duplicate of what's on screen in Word since as far as Acrobat is concerned, your "printer" has no unprintable margins. -
Snow Leopard and Canon MX860 ... More help please!
I've followed various threads concerning Snow Leopard and its incompatibility with the Canon MX860 printer/scanner. I have now downloaded the latest printer driver from Canon and the printer functions seem to work normally now on my wireless network.
I have some connectivity with the scanner, but the only way I can get it to scan is by going through System Preferences - if I try going via the "Canon Solution Menu" I get the error message "Cannot communicate with the scanner". Also, on the MX860's display panel the only option shown is the USB connection - it doesn't offer any PCs so, I guess, it's not finding my wireless network, even though the printer part of the machine is.
Does anyone have a solution to this problem? Thanks.Hi,
I am running Mac OS X Leopard version 10.5.7 on a MacBook3,1 with a wireless network using an AirPort Extreme. I was able to print wirelessly to my new Canon Pixma MX860, but my Macbook was unable to communicate with the MX860 scanner. Interestingly, though, the MX860 scanner could communicate just fine the other way with my Macbook because I was able to manually scan from the MX860 console and have scans wirelessly sent as PDFs to my Macbook.
Here's what I did to scan wirelessly to the MX860.
I used Easy Install from the accompanying Canon Pixma MX860 Setup CD-Rom disk *version U1.4* (purchased the MX860 on March 22, 2010) and followed all of the setup instructions in the Getting Started for Mac manual. In my case, I have a wireless LAN network with one access point, the Airport Extreme, but I would follow the instructions that are appropriate for your setup.
I went to the Canon MX860 driver page http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDet ailTabAct&fcategoryid=334&modelid=18121 and selected the MAC OS system files from the drop-down menu.
I downloaded:
_*MX860 series Scanner Driver Ver. 14.11.1*_ (Mac OS X 10.3/10.4/10.5/10.6)
mx860sosxsd14111ea8-2.dmg
(I didn't remember this file from the Easy Install, and I was unable to select this from the Navigator EX Scan menu, so I figured there was something wrong with it)
_*MP Navigator EX Ver. 2.1.2*_ (Mac OS X 10.2/10.3/10.4/10.5/10.6)
mpnexosx212ea8-2.dmg
(The version that came with the CD-Rom was an older version, 2.1.0, I think)
I installed both the Scanner Driver and the updated MP Navigator EX. The computer restarted after installing each program, so there were two restarts.
I opened the Solution Menu from the dock, chose Scan/Import Photos or Documents from the menu, and the Solution Menu opened MP Navigator EX (now version 2.1.2). From the MP Navigator Ex menu, I chose Scan/Import Photos/Documents (Platen), selected the Document Type, and voila, perfect wireless platen scans. When I checked the "Use the Scanner Driver" box, the Scanner Driver brought up more detailed scanning options. I was also able to scan a stack of documents using the ADF.
I know that this is a Snow Leopard thread, but I came across this thread when I did a search on exactly the same problem, so I wanted to post my solution in case it helps others. I think that the solution to your problem should be similar. If the two downloads specifically mentioned above do not help, perhaps try downloading and installing all of the other most up-to-date drivers/software on the Canon 860 page until something works.
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