Help! My MacBook air has frozen cursor wont move command q does nothing. How do I restart it. I am using my phone to ask for help
Help! My MacBook air has frozen cursor wont move command q does nothing. How do I restart it. I am using my phone to ask for help
Hold the power button down for 5-6 seconds until it powers down. Then click the power button to power on and restart.
Regards
Similar Messages
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My MacBook Air has recently started having substantial WiFi connectivity issues. How do I fix this?
For the last couple weeks my MacBook Air has started having some mighty substantial connectivity issues.
When I wake it from sleep, or if I'm using it for an extended period (say, more than 5-10 minutes), the connection will become extremely unreliable. This primarily happens with browsers, or the Twitter application. For example, if I start a call on Skype the call will continue to function just fine, but I won't be able to connect to any websites through any browser. I've tried Safari, Chrome, and Firefox while the connectivity problems are occuring. When they do occur, a full shut down and cold boot are required to make it work again for a short while.
Does anyone know what might be causing this? I've done numerous checks for malware using Clam Xav and Sophos Anti-Virus. (I didn't suspect that this would be the issue, but it was still something that I decided to rule out.) Additionally, I've tried connecting using both the 2.4GHz and 5GHz bands on my wireless router. Neither seems to be more successful than the other. (Note: The 5GHz works perfectly and without interruption on my iPad and desktop PC. The 2.4GHz works perfectly with my iPhone 4S and Xbox 360. I feel that with that in mind, I can safely rule out the router as the root of the problem. Both of these examples go on for very extended periods of time. I game regularly using both my PC and Xbox 360.)Hi Jollified,
Does your sound work when you try to use head/earphones? If so, try the following:
Plug your Headphones into your Mac.
Play a sound through them (a song for example), then stop the sound.
Make sure 'Preferences' is isn't open. If it is, Quit.
Launch System Preferences > Sounds.
While the Sounds tab is open and set to 'Headphones', pull out the Headphones from the jack.
You should see your Mac reset to 'Internal Speakers'
Also, I see you have tried resetting the PRAM, have you tried resetting the System Management Controller (SMC)? Resetting the System Management Controller (SMC) on your Mac - Apple Support
As for your MacBook not sleeping when you close the lid, there are many reasons this can occur.
First of all, check out Apples article on the issue: OS X Yosemite: If your Mac won’t go to or stay in sleep If you find these steps don't help, try a few of the following:
A common cause for the Mac not sleeping is your printer. If there are queued jobs waiting to be printed, but your printer is switched off, for some reason you Mac just wont like it and simply will not go to sleep. System Preferences > Print and Scan > Open Print Queue
Do you have an Ethernet Cable connected? People have reported in the past that removing their Ethernet allowed their Mac to sleep. This goes for other things you may have connected directly to your Mac also.
Try heading into your Mac Preferences > Sharing and deselecting 'Internet Sharing' as well as 'Printer Sharing'.
Also deselect Wake For Network Access by heading to System Preferences > Energy Saver > Power Adapter > Wake For Network Access.
Energy Saver > Schedule > Startup or Wake - Uncheck.
Alternatively, set your system preferences to Never Sleep, and put into Sleep manually: System Preferences > Energy Saver > Computer Sleep > Never.
Good luck! -
Please will someone help me decide what I should do ? Should I phone my provider or go in to the shop?
http://support.apple.com/kb/ts2755
if the above link doesn't work, then contact your phone carrier as SMS is a carrier feature. -
my keynote has frozen and wont open but the saved version wont open either. if i restart my laptop i am afraid that it will erase my work. please help me
Try this repair for Keynote 6.2, ensure you complete all the tasks and in the order shown:
1
delete all the iWork applications if you have them, not just Keynote, using Appcleaner from Mac Update, its a freeware application
2
empty the trash: Finder > Empty Trash
3
Shut down your Mac, wait 30 seconds, then power on the Mac, immediately after the start chime, hold down the Shift key
When you see the grey Apple symbol and progress indicator (a spinning gear), release the Shift key.
If you are prompted to log in, type your password, then hold down the Shift key again as you click Log in.
Let the Mac fully boot up, it will take longer as the OS is repairing the drive
4
when fully booted, go to Applications > Utilities > Disc Utility; click on the boot drive then First Aid tab and click repair disc permissions
5
when complete, restart the Mac normally, Apple menu > Restart
6
install Keynote from the Mac App Store
let us know if this helped -
My daughter's 13" late 2011 MacBook Pro has frozen (null sign displays) after Yosemite installation. I can, however, boot from a clone of my MacBook Air that is on an external drive. I reinstalled Yosemite on the MBP HD, but it still hangs in mid install. Despite the fact that I can boot from the external, could it be the RAM that's the problem? I'd happily put 8 GB in if it seems probable that would solve the problem. I've tried all the suggested procedures that I've seen posted here. Disk Utility, and my older version of DiskWarrior indicate the HD is OK. I have DiskWarrior 5 on order.
Boot the MBP with the OPTION key down. If successful, you should see two HDD icons, Select the recovery partition (on the right).
From the 4 option menu select Disk Utility.
Run Disk Utility>First Aid, Verify and Repair.
If the disk cannot be repaired, it will have to be replaced.
Ciao. -
my macbook air has gotten slow this past week i have changed browsers and the beach ball keeps coming up all the time and on a game i play it says the network is slow can anyone help me
Go step by step and test.
Restart the router. Restart the computer.
OS X 10.7 Lion / 10.8. Mountain Lion
http://support.apple.com/kb/PH3915
Start up in Safe Mode.
http://support.apple.com/kb/PH4373
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836?viewlocale=en_US
Reset SMC.
http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Increase Disk Space
http://support.apple.com/kb/PH10677?viewlocale=en_US
Best. -
Hi. My 2013 MacBook Air has suddenly reverted to a previous Excel spreadsheet (from May). I use the same spreadsheet several times a day and hit cmd 's' every 5-10 minutes. How can I find the version I was using yesterday?? Please help. Thanks
Might be something for you here > Automatically save and recover files - mac excel
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My Macbook Air has been freezing now it will not turn on and is making noises when I try, Help?
My Macbook Air has been freezing now it will not turn on and is making noises when I try, can anybody help I haven't a clue what to do?
Try the troubleshooting steps mentioned here > Troubleshooting: My computer won't turn on
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My MacBook Air has a blinking file folder icon on a blank screen with a ? In the middle of the icon. I've tried turning my computer off and on three times with no luck. Any recommendations on how to fix the problem?
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
My MacBook Air has OSX Version 10.9 and suddenly I can no longer access iPhoto. THe message says, 'You can't use this version of the applicaitonn iPhot with this version of OS X. You have iphoto 9.3.2." When I try to update iPhoto, I get a message saying I signed in with a different apple ID and password. This all happened about the same time I got a new iphone. The iPhoto icon has a circle with a line through it.
southiechics wrote:
HEY APPLE! We need help with this. I'm having the same problem. What gives?
Start a new discussion and post it in the iPhoto forum.
Ciao. -
Now i want to burn it to a dvd using a flashdrive and burning it on another PC that has a burner. Does anyone know how i can do this? My macbook air HAS IDVD....
Here are dedicated discussion forums for iMovie and iDVD, where you might more likely find help.
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my macbook pro is frozen, the mouse moves, but it will not click. I have restarted and it is still the same... Can anyone help me ?
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
My MacBook Air has problems connecting to a saved network when I first open it.
My MacBook Air has problems connecting to a saved network when I first open it. When it idles, the connection gets lost and even clicking on the network won't connect it. Then I have to turn off wireless and turn it back on for it to connect. My boyfriend's MacBook Pro does not have this same problem and this problem started maybe 2 months ago and nothing about our internet or router has changed, and its only my computer having the problem. Its a 2013 MacBook Air and my softward is: OS X 10.9.1 (13B42). Please help!
Hello, nheredia05.
Thank you for visiting Apple Support Communities.
There are a couple steps that I could recommend trying. Power cycle the router and test to see if the behavior persists. Next, try an remove this prefered network from your list and then add it back again. Make sure all firmware updates have been processed on the router side and the settings have been optimized for performance. If the issue still persists try the steps in the second article.
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/ht4199
About Wireless Diagnostics
http://support.apple.com/kb/HT5606
Cheers,
Jason H. -
My MacBook Pro has frozen mid restore, I can't even shut down. Please advise.
My MacBook Pro has frozen mid restore, I can't even shut down. It has been like this for a few days now. Please help!
Press and hold down the power button until the system Turns Off. Then try to start it again.
I suspect you have some type of hardware problem. As you didn't mention why you were doing a restore I suspect it was from a system crash of some type. What caused that crash, if there was one, is the reason the system has now Hung again trying to restore it. -
The keyboard on my macbook air has stopped working. It was fine at lunch time now the up and down arrows move the page and the left and right take me into dashboard and out. The keys beep if pressed the only way to type is to use bluetooth keyboard.please help
"If none of the keys work, your computer may be showing a low battery alert that you can’t see.
Connect your computer to an electric outlet or an external keyboard to see the alert".
http://support.apple.com/kb/PH10680
http://support.apple.com/kb/ts1381
Reset PRAM. http://support.apple.com/kb/PH4405
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best.
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