Help My Macbook will not turn on

Question

One minute my Macbook worked then the next it would not turn on. When I push the power button it will make the sounds like it is turning on, then screen will turn white and a folder with a ? mark in it will blink. Does anyone know what is wrong with my computer ? Please help.

Answer 1

If you have access to an Apple Store or other authorized Apple specialist with service department, you could take the computer in for diagnosis and repair under the AppleCare plan. Or the complementary coverage that comes with the computer if you did not buy the extended plan to add a few more years on the basic one. With the basic plan, you have 90-days support; if you bought the AppleCare extended plan, you have a total of three years support and service. Within the first year (from day of original purchase) you can buy the extended plan. Without it, a fee may be charged to test the computer. Or if there is an Apple Store with Genius bar, you could arrange to get an appointment there, and there should be no charge (in USA) to diagnose the problem.
You can get started online, by visiting Apple Support:
http://www.apple.com/support/contact/
Not sure what is wrong with the computer, but an expert could tell.
Also if you have an Apple Store nearby (or within reasonable distance) you could call ahead to set an appointment to talk to a Genius, and have them look into the issue(s) the computer may have. One determined to need repair under AppleCare can be handed off, there.
Did you have a backup method in place to save your work off the computer, such as TimeMachine and external hard drive? I mention this because a computer going into the shop for possible repair may lose its content, and the hard drive or other parts may have failed, so your saved stuff in there could be lost.
Hopefully they can get the problem solved.
Good luck & happy computing!