Help my N97 has a mind of its own!!!

Ive had the n97 for a bout 3 weeks and did the software update 2 days a go, the phone will not do anything its told, its basiclay usless. it chooses:
what apps it wants to open
if i want to try and txt it and i press a it will pick a completly different letter
if i try to scroll it rolls and rolls and then stops randomly
i cant access my pictire or my music at all
the internet app wont respond the phone wanst to use it and thats when im not usein the phone,
half the time the phone touch screen wont even respond.
any ideas ????
ive never let the phone get wet and it has a protective case on as well.
also ive tried 10 time plus and only got through to nokia once and then they cut me off .
please help if anyone has any advice.

Souns like your touchscreen may need calibrating.
To calibrate your touch screen:
Menu->Settings->Phone->Touch Input->Touch screen calibration
Then follow the instructions on the screen.
It's not surprising that you didn't notice this setting because it is last on the list in the Touch input section and you have to scroll down to see it.
After you calibrate your screen, see if you continue to have problems.

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