Help! My Safari shortcuts do not display pictures of the page anymore on my iPad.

I use shortcuts from web pages for various reasons and after a recent update, when I try adding  shortcuts to my home screen they no longer display photos of the page but ugly white boxes with lines throughout. The previous pages I have shortcuts to all still have a photo of the page on their thumbnail but the new ones I am trying to add do not. I have tried deleting and readding the shortcuts, restarting Safari, restarting my iPad, and restoring from a back up. None of these have worked though. Is there something I am doing wrong? A setting that needs to be changed? A new way of adding shortcuts from Safari?  I am in charge of the iPads for my work and I cannot get any of them to have pictures for the thumbnail instead of the awful ugly white square with lines (7 total iPad2s having the same problem). Please help! Thank you!
- Danielle

I actually fixed it now, don't worry, I just followed this video: http://www.youtube.com/watch?v=NKFFFe0r-T4

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