HELP! my sound isnt working

my sound isnt working on my macbook pro. The setting seem normal and the icon at the top bar is completly gray and all the way at the top. What do i do to help this??

Hopefully one of these steps should solve the problem.
1. System Preference > Sound > Output > Internal Speakers
    Highlight  Internal Speakers / Headphones
    Make sure that Mute is not enabled.
2. Remove the headphone.
    If you see red light in the headphone port, plug the headphone
    in and out of the port 5 or 6 times to flip the microswitch inside.
    Sound output may be stuck in the digital mode.
3. Reset PRAM.  http://support.apple.com/kb/PH4405
4. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
5. Applications > Utilities > Audio MIDI Setup
    Audio Devices window
    Side Bar
    Click the Built-in Output.
    Under Mute any of the boxes checked? If so, uncheck it.

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