Help! My Tour won't boot, gets stuck on loading screen.

Earlier today, while my tour was charging it randomly rebooted itself, but it wouldn't boot all the way - the load screen froze about 2/3 of the way through and then didn't do anything (for like 15 minutes) I did both a hard and soft reset, but the phone still won't boot past that point. Because it won't boot, I can't connect it to the computer to reinstall the OS or anything.

Hi there,
Unfortunately it sounds like you might have what is called a bricked or "nuked" BlackBerry. There are ways to fix this, but it can take a couple of extra steps.
Start off by downloading the OS from your carrier to your computer. You can find your carrier's BlackBerry download site here: http://us.blackberry.com/support/downloads/download_sites.jsp. Once you've downloaded the OS for your device, install it to your computer.
Next, go to C:\Program Files (x86)\Common Files\Research In Motion\Apploader and open the Loader.exe file (note: if you have a 32-bit OS, there will not be an (x86) after Program Files). Click Next to go to the Communication Port Selection page. Now here is where you need to watch carefully and be on the ball to ensure it works.
Take your battery out of the your BlackBerry and plug your device into your computer. As soon as you see USB-PIN:UNKNOWN in the connection spot, click Next. If you miss it, don't worry, just unplug the device and plug it back in again to start the boot cycle again. Once you've made it to the next page, you should be good to go to reload the OS. At this point in time, you can also reinsert the battery.
Then just follow the steps to reload the OS and you should be set. As a warning though, if you have not recently backed up your device, there is a chance that you may lose the data on the device.
Good luck and let us know if you have any other questions.
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If your issue is resolved, don't forget to click the Solution button on the resolution!

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