Help my wife dropped my MacBook Pro

Yep, she dropped my laptop. Hopefully someone can tell me what to do when you have the white/gray screen with the Apple in the middle and the timer below the Apple just keeps going in circles, it never boots up. There is a small dent on the bottom of the laptop and it seems to have fallen on the flat side and not directly on the edges.

Yes, the hard drive is shot. That's not surprising after a drop. Replacing it yourself is dead easy — instructions are in the little owner's guide that came with it — and if you do so, you will get your choice of drives, a lower price, and a much longer manufacturer's warranty on the new drive than Apple would give you.
Your warranty on the rest of the computer is gone, though, as a result of the drop. The dent in the bottom may be purely cosmetic or it may not, but in either case it is +prima facie+ evidence that the MBP has been mistreated, and that invalidates the warranty. If you bought AppleCare extended coverage in addition to the one-year warranty, that is also void now, and you may want to call AppleCare, explain the situation, and see whether you can get a pro-rated refund of part of the cost of the AppleCare plan. Some other people have reported success doing that.
If, after replacing the hard drive, you find that the machine still doesn't work completely right, you may want to bite the bullet and pay Apple to restore it to like-new condition. I believe doing so would restore your warranty and AppleCare coverage, if time remains on them.

Similar Messages

HELP! I dropped my Macbook Pro Retina - Dents & scratches!

I accidentally dropped it from my bed.. It left a dent at the bottom right corner of my display (where the plastic and unibody meets). On top of that, there is a faint long scratches on the unibody. How much does it cost to fix this? Or what other methods can I do to fix this?
Cosmetic is so important to me.
Thank you

Bring the MBP to an Apple store genius bar for a FREE evaluation. You will be advised what the repairs will cost. Understand it will not be covered by the warranty and the cost will be in the hundreds of dollars.
Ciao.

HELP!!! My macbook pro cannot start up after dropping!!!

I dropped my Macbook Pro 2.4 hardly to the ground on the right bottom days ago and it just cannot start up anymore now.
I can hear the start up chime, but the screen is black and it shuts down automatically.
I doubted it was because the hard drive dead, so I took out the hard drive and anticipated to see at least a folder with a question mark, but nothing - still black and powers off.
HELP!!! Anybody has any idea?

Contact Apple & make an appointment to have the computer repaired. Applecare does not cover accidental damage. If you want to diagnose & repair yourself - MacFixIt Tutorials
Message was edited by: CMCSK

Dropped my MacBook Pro and it makes a weird sound!! HELP!

Hi guys! So last night I dropped my MacBook Pro that I bought last year from my 3 foot bed. So, my fan makes a weird clicking noise but now it also makes this weird noise that sounds as if the fan is scrapping the bottom of the laptop...what to do? Should I go to my nearest Apple store to see what I can do?

Leave it turned off. Something was injured.
Take it to Genius Bar for a free estimate. The estimate though may create a need for a new unit.
No offense intended, because yo do not mention your age ... your parents' home insurance or your home insurance (covered all of my bases there) may pay for the damage, but Apple's warranty does not.
Good luck.

I dropped my macbook pro on the floor and I wanted to see how much it would cost to get a bent corner on the lid to get fixed.

I recently dropped my macbook pro from the couch and it fell on the floor that was about a foot down. Nothing really major happened except for that the same area where the screen is, on the exterior of that there is a slightly bent corner. I really wanted my macbook pro to look in good condition and I wanted to know if there is any way I can repair this or do I have to replace the whole lid. I would also like to know how much it would cost. Please Help!

Apple Genius Bar will know better, even if you did show us a picture. We are just users like you.
I would start keeping very regular backups regardless.

Hello I bought my wife a new MacBook Pro, in setting it up for her, I took her Time Machine external drive to migrate onto the new machine but her old MBP not only was on 10.6, it was my old machine which I was still Administrator for. i plugged in the

Hello
I bought my wife a new MacBook Pro, in setting it up for her, I took her Time Machine external drive to migrate onto the new machine but her old MBP not only was on 10.6, it was my old machine which I was still Administrator for.
i plugged in the external drive to start the migration process after entering her name and username from the old machine which gave me the options on transferring the old data over.
I also unchecked the Administrative end that had my info hoping that ONLY her data, files, etc., would be the ones sent over to her new machine which I wanted her to be the ONLY Administrator for. All went like clockwork until the restart.
Normally the screen should show the username and only need the password but both entries were blank, as in ‘Other’ sign in option available only. I entered her name and password, nothing….used her username and password, nothing. Used my old Administrator name and password, NOTHING!
I tried defaulting to factory settings from the Restore feature but it directs me to notify Apple. I tried in Terminal to change the password, nothing. I tried to boot from MY external drive and it doesn’t recognize it. I tried to even use my external drive which actually has the Mavericks upgrade, nothing!
Basically I can only get the startup screen which isn’t accepting the username/password or the Restore feature which doesn’t offer any options helpful!
Please, how do I start from scratch and start over here? Or simply change the Administrator name and password so I can proceed with everything thats already on there? I wish I could even boot from another drive but no luck on anything!

First, on the old machine, make your wife's account an admin one. Log into it and delete yours. Then, update the TM backup. Finally, use Internet recovery mode, ⌘⌥R, erase the HD, and restore the OS. One first boot, follow the steps outlined in Pondini's Setup New Mac guide.

Wah!!!!! I Dropped My MacBook Pro!!!!!

:'(
Sob Story ...........
I dropped my MacBook Pro .........
URG!!!
It was in a case ......... neopreme, but that didn't do much, didn't expect it to either.
now i NEED a new bottom case.
top case is perfect, just the bottom case is SHOT.
post WW3 on my MBP:
found these two sites with a quick google search for: MacBook Pro Bottom Pan 17" Case
http://www.powerbookmedic.com/MacBook-Pro-Bottom-Pan-17-Case---NEW-p-16984.html
http://www.macservice.com/macbookpro.html
240 bucks ... ouch ...
anyone know of any cheaper sites?
i don't need to send it in, i've taken apart my MBP inside and out, i can do all maintenance.
just the bottom part is needed ..........
help????????? sob

My household contents insurance has 2 options for accidental damage: AUD2000, AUD5000. The other issue is whether the computer value is such that the computer (serial no., etc) has to be specifically stated in the policy paperwork. This clause applies to accidental damage occurring anywhere in Australia & New Zealand in my case. For off-the-shelf laptops the $5000 would cover most. There is an excess on the policy but that is small compared with repair/replacement costs. My insurance company paid out for my previous MacBook with the cost of a new MacBook and its better specs less $100 (excess) when the MacBook got fatal indigestion from a mug of coffee!
Neville

Hi, I dropped my MacBook pro, it was closed and landed on its lower part. At the beginning the screen was black then but I could hear the fan working. I then restarted it and it seemed to work but it bacame extremely slow! Nothing is to work without freez

I dropped my MacBook pro on the floor around 1 meter height, it landed on its bottom part, the lid was closed but it was on. When I opened it the screen was black and I could hear the fan sound. I restarted it and it took around 8 minutes to start!! Every thing became very slow and freezing all the time, I'm trying to back it up but it's freezing every time! The two fingers tap is not working also :(
Does this mean that the hard drive is damaged or just needs to be fixed in its place properly?
Please help.
Thank you

Something broke. Accidental damage is not covered under Apple's warranty.
It could be just a couple of connecter knocked loose, or the logic board could be cracked.
Take it to Genius Bar to find out, and pray for loose connectors.
Good luck.

HELP!!! My macbook pro cannot start up!!!

I dropped my Macbook Pro 2.4 hardly to the ground on the right bottom days ago and it just cannot start up anymore now.
I can hear the start up chime, but the screen is black and it shuts down automatically.
I doubted it was because the hard drive dead, so I took out the hard drive and anticipated to see at least a folder with a question mark, but nothing - still black and powers off.
HELP!!! Anybody has any idea?

Well unfortunitly it sounds like the fall damaged the laptop to the extent that it doesn't work. Your only option is to send it into apple (or an authorized apple repair) to be fixed. Since the laptop was damaged from a fall you warranty will not cover the repair.

I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?

My Macbook Pro fell off my bed (approx. 3ft) and dented the left side of the front left corner on the battery meter. Besides the damage everything seemed okay for a little while until I kept getting a erratic curser track pad. I kept cleaning it thinking some dirty or oil may of got on it or in the edges, but long story short I found out my battery is swollen and thats the reason for the erratic curser. The drop and dent impacted the battery causing it to swell. I feel that I just need a new battery. I purchased my macbook from the apple store and still have applecare. However I've researched online a bit and saw some people posted that if you drop your macbook, Apple will void my coverage. I also read that when people have had a swollen battery and applecare, they just brought it into the Genius bar and they went to the back and brought them a new battery. I've been super nervous to go see them as I've spent the extra bucks on Applecare and did not get any use of it. If anyone has had this issue or knows about it, please let me know!!
MacBook Pro 13" 2012, Mac OS X (10.9.3)

I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?
Yes !
I would take it in before it gets worse and breaks something.
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

Help on how to fix macbook pro 13inch 2010 (cpu 1 caller 0x47f5ad)?

help on how to fix macbook pro 13inch 2010
Hi, I need some peoples help on fixing my laptop. I have a macbook pro 13 inch 2010 model, and it refuses to boot into either osx or windows. Every time I prevoiusly treid to boot into mac osx I got this error "panic (cpu 1 caller 0x47f5ad)". there is an image below. and when I had treid to boot into windows (bootcamp) I got this error "A disk read error occured Press Ctrl+Alt+Del to restart". I have treid to restart the computer and gotten both these errors agian. The strange things is this deosn't always happen, sometimes I don't get any errors, and it just has the apple logo whith the spinning loading thing happening below (I left this for an hour and it still kept spinning, and never loaded). Other times it just show white whith no errors but never loads, sometime it lets me alt to select which os to boot into (nether work), but other times it just freezes and shows a mouse cursor on the white background. it's not consistent.
Most recently it has a flashing folder on a white background. I treid inserting my osx disc and went into disc utility but it doesn't detect my hardrive. It may be a faulty hardrive or sata cable but I dont know (I have links below). I was recently (well for the first time), defragmenting my windows partition, it hit temparatures of 80-85C, and stayed at that for several hours throughout the defragmentation, would this have damaged it?
I have scoured the internet and found many people whith very similar problems to me but none whith the same, and A lot of people saying that if you get the error you should just use a time machine backup, the thing is I don't have a time machine backup. The internal hardrive I am currently using on my laptop is a seagate 640gb 5400rpm (it's not an apple harddrive). every thing else it standard, standard ram and no overclocking, I was running 10.6.8 snow leopard, and windows xp profesional 32bit (split 320gb each, whith about 10gb spare on each parttion).
It would be greatly appreiciated If any one could shed some light on what I should do. I need the laptop working whithin the week (for my tafe work), but If I have to reinstall the OS's and programs it could take a long0I have a lot of programs and that could take a month. not to mention The fact that the hardrive might be completly fine and it's just a faulty sata connection. but then would I still be getting an error if thats all thats wrong?. and if it is just the error is there anyway I can fix it whitout doing a fresh install, there a error reading document blow but I cannot make heads or tails of it. I also have almost no money to afford getting it fixed.
also one last thing, I stupitidely inserted my mac osx disc 95% of the way into my macs slot loading drive when it was powered down (off). when I turned it on it sucked it in fine, but would that have caused any damage to the disc or laptop (I cannot eject the disc to check)
I have images of many of the things I described below. So any suggestions.
I have also posted this on several other websiets if that helps)
Photos
http://www.flickr.com/photos/100089102@N08/
"panic (cpu 1 caller 0x47f5ad)" error issues
http://forums.macrumors.com/showthread.php?t=1177233
http://reviews.cnet.com/8301-13727_7-10344626-263.html?tag=mfiredir
https://discussions.apple.com/thread/3256029?start=0&tstart=0
http://www.mac-forums.com/forums/switcher-hangout/258078-macbook-pro-will-not-st art-up.html
https://discussions.apple.com/thread/3965618?start=0&tstart=0
Hardrive issues
https://discussions.apple.com/thread/4225754?start=0&tstart=0
http://www.mac-forums.com/forums/other-hardware-peripherals/242064-hard-drive-no t-showing-up-disc-utility.html
How to read errors
http://developer.apple.com/library/mac/#technotes/tn2063/_index.html
other websites
http://au.answers.yahoo.com/question/index?qid=20130808212838AAYDeTk
http://forums.macrumors.com/showthread.php?p=17706929#post17706929

The problem may be that your macbook is'nt set to 'mirror image' if you go into settings, onto 'displays' there should be an option within, once youre connected, to 'mirror image' if you check this box, then the problem should be sorted, if not then maybe a dodgy cable or adapter.

I've installed windows 7 with the help of bootcamp on my macbook pro 2011. Please help me how to install mac drivers for windows7 64 bit???

I've installed windows 7 with the help of bootcamp on my macbook pro 2011.
Please help me how to install mac drivers for windows7 64 bit???

You either download drivers from within Boot Camp Assistant and save to USB FAT disk, or you insert and use 10.6.x OS X DVD when in Windows and install and run the SETUP from there.
General Help:
Boot Camp 4.0, OS X Lion: Frequently asked question
http://support.apple.com/kb/HT4818
http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.7.pdf
create a Windows support software (drivers) CD or USB storage media
http://support.apple.com/kb/HT4407
Installation Guide Instructions for all features and settings.
Boot Camp 4.0 FAQ Get answers to commonly asked Boot Camp questions.
Windows 7 FAQ Answers to commonly asked Windows 7 questions.
- support articles and tips, how to.
http://www.apple.com/support/bootcamp/
Macs that work with 64-bit editions of Microsoft Windows Vista and Windows 7
http://support.apple.com/kb/HT1846
Step 4: Install the Boot Camp Drivers for Windows
After installing Windows, install Mac-specific drivers and other software for Windows using your Mac OS X installation disc. The Mac OS X disc installs drivers to support Mac components, including AirPort,built-in iSight camera, the Apple Remote, the trackpad on a portable Mac, and thefunction keys on an Apple keyboard.
The Mac OS X disc also installs the Boot Camp control panel for Windows and theApple Boot Camp system tray item.
To install the Boot Camp drivers:
1 Eject the Windows installation disc.
2 Insert the Mac OS X disc. If the installer doesn’t start automatically, browse the disc using Windows Explorerand double-click the setup.exe file in the Boot Camp directory.
3 Follow the onscreen instructions.
If a message appears that says the software you’re installing has not passed Windows Logo testing, click Continue Anyway.
Windows that appear only briefly during the installation don’t require your input.
If nothing appears to be happening, there may be a hidden window that you mustrespond to. Check the taskbar and look behind open windows.
Important: Do not click the Cancel button in any of the installer dialogs.
4 After your computer restarts, follow the instructions in the Found New Hardware Wizard to update your software drivers (Windows XP only).
5 Follow the instructions for any other wizards that appear.
6 Check for updated Boot Camp drivers by using Apple Software Update or going to www.apple.com/support/bootcamp.
If You Have Problems Installing the Device Drivers
If it appears that the Boot Camp drivers weren’t successfully installed, try repairing them.
To repair Boot Camp drivers:
1 Start up your computer in Windows.
2 Insert your Mac OS X installation disc.
3 If the installer doesn’t start automatically, browse the disc using Windows Explorerand double-click the setup.exe file in the Boot Camp directory.
4 Click Repair and follow the onscreen instructions.
If a message appears that says the software you’re installing has not passed Windows Logo testing, click Continue Anyway.
If you need to reinstall specific drivers, you can install one driver at a time. For example,if your built-in iSight camera isn’t working, you can reinstall just the iSight driver.
Individual drivers are in the Drivers folder on the Mac OS X installation disc.

So I dropped my Macbook Pro. Can something be wrong with it?

So I just dropped my Macbook Pro about three feet off of my bed. I had it charging and accidently pulled it and it fell. I had a case on it and I removed the case and it had no dents or any visible damage. I completed a diagnostic test and everything came up clear. Can anythiing be wrong with it?

Can something be wrong? Of course.
However, if nothing came up in diagnostics and you can do everything that you normally do without problems, you should be okay. If problems start coming up later, this may be the cause of it (especially problems with a hard disk, as you may have caused damage to it when it fell).

HT204023 Is it safe to make a wifi hotspot on macbook pro?

Is it safe to make a wifi hotspot on macbook pro. Can't it do damage on macbook pro?

Yes it is safe if you only download direct from Adobe.
You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.
You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
http://kb2.adobe.com/cps/909/cpsid_90906.html
and also that you follow the instructions closely, such as closing ALL applications (including Safari) first before installing. You must also carry out a permission repair after installing anything from Adobe.
After installing, reboot your Mac and relaunch Safari, then in Safari Preferences/Security enable ‘Allow Plugins’. If you are running 10.6.8 or later:
When you have installed the latest version of Flash, relaunch Safari and test.
If you're getting a "blocked plug-in" error, then in System Preferences… ▹ Flash Player ▹ Advanced
click Check Now. Quit and relaunch your browser.

Will a superdrive connected to USB on Airport Extreme be accessable via Wifi with a Macbook Pro Retina display?

I would like to connect 2 external drives to my Airport Extreme.
1. A standard USB 2.0 external hard drive. No issues.
2. An Apple Superdrive.
Will the superdrive work over Wifi with my Macbook Pro Retina display;
Or will it only work if connected to MBP via USB port on MBP?
Thanks

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Help my wife dropped my MacBook Pro

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