Help! My Zen Micro is detected but not connected to zen media explorer & mediasou

Question

Hi
recently i just bought a creative zen micro at 5 GB. after installing all the drivers and programs using the installation CD that came with my player, I connected my player through the USB cable to my pc USB root hub.
an auto-detect of my zen micro window pops up at the righthand corner, prompting me to click 'organize' in the creative media source. clicking the organize option, mediasource program starts but while it is loading the music library, an error message: CTCMS, The program has performed a illegal operation......etc.
i tried disconnecting my player followed by opening the media source prog and connecting my player after that. another error message: file operation failed. please ensure that your player is properly connected.
I'm using windows 98 SE on an AMD processor. i was able to use the removable disk mode of my player to store data from pc. However when comes to the media mode of my player, it is shown as not connected status in the zen micro media explorer and in the creative media source program, it's either shown as not properly connected or illegal operation when loading music library from my player. in addition, under the device manager, the creative zen micro driver is shown as working properly. i was also able to upgrade my firm ware to version .02.05. using my pc to connect to my player. However, even before upgrading the firmware, this problem is already present. i have contacted the creative technical support helpdesk for advise on this issue and they have suggested to me various solutions such as checking my drivers if they are updated, reinstalling the drivers and software applications for the media library, installing jet engine service pack for my windows and the MDAC component but still nothing works.
anyone have any suggestions? pls help
thanks
Message Edited by fanaticpat on <SPAN class=date_text>05-30-2005 <SPAN class=time_text>0:20 PM
Message Edited by fanaticpat on 05-30-2005 0:2 PM

Answer 1

Hi,
Sorry I can't help you. I just wanted to let you know I have the same exact problem. It started three days ago and I've been going back and forth with creative support and nothing has worked. I am beginning to grow really distressed. I feel a little better now because after seeing that it's happening with someone else, it is most likely not the player. I am running windows 98 SE as well. I also have an AMD Duron processor. I have a new computer on the way with windows XP I really hope it works. But now I have a new problem. I listed it on the front page of this forum a few minutes ago. My player froze and now only boots up in rescue mode. I am getting so frustrated with my player. If you figure anything out will you be as kind as to send me a message on how you got your player working again? I would really appreciate it. Thanks.
Nick
Message Edited by nichols088 on <SPAN class=date_text>06-09-2005 <SPAN class=time_text>05:33 PM
Message Edited by nichols088 on 06-09-2005 05:35 PM