Help!! N85 with no call sound

Hi, my N85 has all of a sudden ceased to have sound when I make a call or someone calls me BUT, if I use the loudspeaker, it works.
I took it back to the store I bought it and a salesman had the same problem and Nokia told him to update the firmware. So, I have done that, to no avail. I still have the problem.
Any ideas??
Thanks
lynwill

It looks like you have a faulty earpiece. This is a hardware problem, not software. An update will not fix it.
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