Help! Nano won't restore

Just got a Nano for my daughter's 12th birthday (she had a shuffle before). Everything install just fine and we put a couple of songs on to test it.
However, the next time we connected something went wrong and iTunes would not recognize the Nano. I've been through every trouble shooting step I can find--including restore. However, when I attempt to restore I get the message "firmware update failure. Disk write error."
I've tried every suggestion I can find. I've got a broken-hearted 12-year-old right now--Any ideas out there?

hi rcringer!
just checking on what you've seen so far. have you
worked through this document?
"Disk cannot be read from or written to" when
syncing iPod or "Firmware update failure" error when
updating or restoring iPod
also, is the Dell a desktop or a laptop? (that can
have some bearing on this.)
love, b
Yeah, I've gone through everything on that.
I've got a Dell laptop.
The whole thing is strange, since everything installed so cleanly (unlike the Shuffle installation)

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Help! Nano won't restore

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