Help!! Need info on how problems occur!

We have sent my families iMac to an authorized Apple SPECIALIST and there were pixels that were broken. So they took our computer and after 4 days, they said that they fixed the screen, but they are "having a hard time recovering the accounts." They asked if we have backed-up (no) and we said no. They said that there was a problem wile doing a "repair and install on the OS". I need to know how problems occur wile reinstalling an OS. Is it the disk itself? Or in the OS Program because we might take this to their managers and we need to have the information to back our story up. Thank you!

JacksonHern wrote:
We have sent my families iMac to an authorized Apple SPECIALIST and there were pixels that were broken. So they took our computer and after 4 days, they said that they fixed the screen, but they are "having a hard time recovering the accounts." They asked if we have backed-up (no) and we said no. They said that there was a problem wile doing a "repair and install on the OS". I need to know how problems occur wile reinstalling an OS. Is it the disk itself? Or in the OS Program because we might take this to their managers and we need to have the information to back our story up. Thank you!
As Allan says, you should backup before sending a Mac in for repair. But in reality, you should do Regular backups at all times. All hard drives fail, sooner or later, and other awful things happen. After you get this sorted out, investigate Time Machine or other backup apps.
As to exactly what happened and why, it's hard to tell. I wouldn't expect a problem with a screen to require anything be touched on your internal HD, much less a new install of OSX, but you never know what's related to what.
It sounds like they did a reinstall of OSX. In that case, your data may have been overwritten and is gone. But if you want to try to recover it, +*stop using the drive immediately.+* The more you use it, the more likely that is.
You (or the supposed specialist) will need +data recovery+ software (or a service). It's possible that some of it may be recoverable. It's not cheap, and there are almost no guarantees, and I understand you'll need an external HD to receive the recovered files (hint: you can use it for backups later on, if it's large enough).
+Data Rescue+ is the one we see mentioned here the most, but there are others. Just be sure whatever you get is compatible with Snow Leopard. Apparently some of these apps have a free version that you can download; it will tell you whether anything can be recovered, and perhaps recover one file. Then if you want the full version, you need to spend some $$.
Search Google, VersionTracker.com, or MacUpdate.com for +Data Recovery.+
Good luck!

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