HELP: Need to reinstall Acrobat X Pro

Question

I own Creative Suite Suite 6 Design and Web premium ver.
After the last maintenance update to Acrobat X Pro I was getting hundreds of Distiller errors and Bonjour errors.  After trying a "repair" of Acrobat Pro X with no joy I uninstalled it.  Downloaded a fresh copy of Acrobat X from the Adobe site and am trying to install it.  It is rejecting my serial number.  This is the SAME serial number shown on the ABOBE site AND on my boxed product.
I need to be able to contact Adobe for a solution but can find no way to do so.  IS there a phone number I can call because I need Acrobat installed and functioning w/out errors!
Thank you!

Answer 1

Hello ~m,
I'm very sorry, that unfortunately these efforts have not been successful, so I'd like to give some more detailed descriptions:
The software always install as trials, when you input your serial number or log into CC (if these are Creative Cloud versions) then the trial disappears and the software is activated.
I qoute from another thread:
Please first try to delete the OPM.db before anything else, we only recommend the re-installation when we've tried all the steps possible.
1. Clean Up cached user login information
2.Close the Creative Cloud application.
3.Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
4.Delete the opm.db file.
5.Launch Creative Cloud.
... and Adobe has provided this Troubleshoot Creative Cloud download and install issues
... and what concerns Cleaner Tool: The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it (see above).
3. Be careful with (de)installing aso. by (de)installing by your own resources. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html  and follow the prescribed sequence of operations.
Good luck!
Hans-Günter
P.S.
maybe you have found a member of Adobe's staff, so you could send a private message.