HELP NEEDED. Cannot connect to Music Store.

After upgrading to iTunes 6 I have been unable to connect to the Music Store or download any tracks. Its not my Norton Internet Security and my Windows Firewall is off. In fact, nothing has changed on my PC apart from upgrading iTunes, at which point everything went wrong!!
I've tried uninstalling and re-installing numerous times, restoring my PC to an earlier time when all was well and I've also tried installing standalone Quicktime from the Apple website, but every time I get an error message saying that some of the files are corrupt and to install it again, which I do, then I get the same message.
In desperation I managed to re-install my previous version of iTunes 5 (with which I had absolutely no problems at all) but unfortunately I still can't connect to the Music Store or download any tracks, so basically there is no point in me using the iPod or iTunes at all.
If anyone knows how I can solve this problem I'd be really grateful for some input.
Thanks.
Bec
eMachines 420 Windows XP

.
I'm getting the same error message when i connect my linksys router. With the router connected I can get on the internet just fine. Thw problem is that music store in iTunes is refused. I can access the music store if i connect the modem directly to my PC. This leads me to believe the internal firewall in the router needs to be configured to allow iTunes to connect to the music store. If any one knows how to do this that would be great. I think it would also help a lot of other people having this as well Windows XP </span<br>
Windows XP

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HELP!Cannot connect to music store!

Hi I have posted a message like this before but EVERY time I open the itunes music store I get a error that says:Network connection was refused,check your connection and try again latter. but my connection is FINE! I have turned off firewalls, security stuff ect.. If ANYBODY can give me any help I would LOVE it soooooo much! Thanks for looking!

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I'm getting the same error message when i connect my linksys router. With the router connected I can get on the internet just fine. Thw problem is that music store in iTunes is refused. I can access the music store if i connect the modem directly to my PC. This leads me to believe the internal firewall in the router needs to be configured to allow iTunes to connect to the music store. If any one knows how to do this that would be great. I think it would also help a lot of other people having this as well Windows XP </span<br>
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Cannot Connect to Music Store Unknown Error -3221

Please help me. I subscribed to ITunes specifically because I pre-ordered the Depeche Mode CD. And now that I am trying to download/upload(?) through the advanced / pre-orders I keep getting an error message stating "Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
I have been reading the fixes online and tried the overnight test. I tried adding the site to my pop-up blocker... NOW WHAT? I cannot access the music store at all (for the past 3 days that I have been trying). I pretty much just want a refund for my CD that I cannot download. BTW - in between my purchase and my attempts to access the music store I was forced to "upgrade to 6"... so is that where the problem lies? I also called the support phone number on the "contact us" link and no one on the telephone can help. I AM SO FRUSTRATED! Please make this better! I am on Windows XP.

hi Cheryl!
"Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
haven't seen that error code for a while. but we've got some documentation on it. have you seen this yet?
http://docs.info.apple.com/article.html?artnum=300831
love, b

Help! Cannot connect to iTunes Store. Only thing shows up is white screen and iTunes Store words appear.

Help! Cannot connect to iTunes Store. Only thing shows up is white screen and iTunes Store words appear.

Hi Davin12,
Here is an article with some troubleshooting ideas for when you are not able to connect to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Take care,
- Ari

TS1368 Help! Cannot connect to iTunes store

Please help!
Every time I try to download an app or music onto my iPad I get cannot connect to iTunes store!
It has only just started to happen and my iPhone is working fine, any ideas!?
Thanks

There are a number of threads from other people reporting the same iTunes connection issue, it looks like there might be a problem at Apple's end - but you could try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.

Cannot connect to Music Store

I know that several other users have posted that since the making the newest upgrade for iTunes, they cannot access the music store. But I haven't seen any posts with my exact issue. When I have tried to purchase a song, a pop-up box materializes that says "Accessing Music Store." After a short time, a message pops up to replace it that says "iTunes could not connect to the Music Store. An unknown error occurred (-9808). Make sure your network connection is active and try again."
Now, I have tried all of the solutions I have seen on other postings, to no avail. We have McAfee Virus, but I'm unsure how to go about checking to see if that is my problem. I have disabled it several times, during iTunes re-installation and when trying to connect to the Music Store, but it doesn't help. I've checked the Windows Firewall, and iTunes is listed as one of my exceptions, so that shouldn't be the issue. As far as I know, we do not have Norton Anti-Virus (or at least I can't find it anywhere on this computer).
I am frustrated and at wit's end. I want to be able to download songs again!!! Can someone help?!
Thanks.

Doesn't anyone have any suggestions?! I've been checking this daily to see if someone could help me. This is very frustrating. I actually read another posting concerning the same problem that said the solution was just to use another computer that doesn't have McAfee Virus protection on it. Hello! That's not possible. This is my computer, and it worked before the update, and now it's not working. Using another computer is not a solution! HELP!!!!!!

Error message: iTunes cannot connect to music store....

I have been trying everything for the past day and a half and I still can't get my music store to work?? Everytime I open it I get an error message saying:
Make sure your network connection is active and try again
Can someone please help me?

The same thing happened to me so I sent an email to apple. Honestly, I can't make any sense out of it but maybe you can. This is what they sent to me:
I'm sorry to hear that you're having trouble connecting to the iTunes
Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself.
iTunes has a great new feature called Network Diagnostics that can help
you diagnose and resolve issues that prevent you from connecting to the
iTunes Store.
First, make sure you're using iTunes 7.0 or later, which is available
free of charge at the Apple website:
http://www.apple.com/itunes/download
Now follow these steps to use Network Diagnostics:
1) Make sure that you have an active Internet connection.
2) Open iTunes.
3) Choose Diagnostics from the Help Menu.
4) Select Network Diagnostics and click Run.
The Network Diagnostics interface will help you identify and resolve
any network issues that are affecting your ability to connect to the
iTunes Store.
Please note that certain types of software can affect the way a
computer sends and receives information from the Internet. Here are a few
examples of these types of software:
* Virus and/or worm protection software
* Web accelerators
* Ad filters
* Firewalls
If you have any of this software, and if you cannot access the iTunes
Store, you will need to configure these applications to allow iTunes to
connect to the internet.
Please refer to the documentation that came with that software, and if
necessary contact the software's manufacturer. You'll need to configure
the software to allow these domains to send and receive data from the
Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group:
http://discussions.info.apple.com/itunes
To use iTunes, your computer must meet the system requirements listed
here:
http://www.apple.com/itunes/download
The sales and service policies for the iTunes Store are available here:
http://www.apple.com/legal/itunes/ww
Best Regards,
Reneé
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Thanks, but that didn't help me.
iTunes Store <[email protected]> wrote: Dear Mary,
I'm sorry to hear that you can't connect to the iTunes Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself. This article
outlines some of the likely culprits:
http://www.info.apple.com/kbnum/n300870
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
I hope this information helps you to connect to the iTunes Store. Thank
you for contacting the iTunes Support Team.

CANNOT CONNECT TO MUSIC STORE - USING A MAC POWER BOOK HELP!!

It asks me to check my network settings..i'm online and just can't resolve this, someone please make my day, i've spent hours on this,
thanks

That is just too weird!
Mine worked perfectly the first time (you did not want to hear that!)!
Try deleting the prefs files.
Have you tried manually downloading iTunes and installing it cleanly? Perhaps delete iTunes and all prefs, install and import music. It's a hassle, I know, but it may be an issue with corruption of a key file.
From using IT7 it certainly seems to be a huge overhaul: much more functionality, more interactivity. There's bound to be problems for some. Also, make sure there's lots of HDD space--OSX is a og when it comes to HDD issues and a couple of GB is a minimum requirement!
MacBook Pro 2.0 GHz Mac OS X (10.4.7) 2GB RAM

Help Itunes cannot connect to itunes store network time-out

Diagnostics:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Acer Aspire L3600
iTunes 9.2.1.5
QuickTime 7.6.7
FairPlay 1.8.20
Apple Application Support 1.3.1
iPod-updaterbibliotheek 9.2d4
Cd-stuurprogramma 2.2.0.1
Cd-stuurprogramma-DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device-stuurprogramma 1.49.0.0
Bonjour 2.0.2.0 (214.3)
iTunes-serienummer 510CB457A506EB7D
Huidige gebruiker is een beheerder.
De huidige lokale datum en tijd zijn 2010-08-26 10:05:40.
De veilige modus van iTunes is niet actief.
Door WebKit versnelde samenstelling is ingeschakeld.
HDCP wordt niet ondersteund.
Videoweergave-informatie
Intel Corporation, Intel(R) G33/G31 Express Chipset Family
Intel Corporation, Intel(R) G33/G31 Express Chipset Family
** Informatie over externe plugins **
Er zijn geen externe plugins geïnstalleerd.
** Tests netwerkverbindingen **
Informatie over netwerkadapter
Adapternaam: {2A8F53B8-89AE-48D7-9602-4A39B2468B8A}
Beschrijving: Intel(R) PRO/1000 PL Network Connection
IP-adres: 192.168.1.70
Subnetmasker: 255.255.255.0
Standaardgateway: 192.168.1.254
DHCP ingeschakeld: Ja
DHCP-server: 192.168.1.254
Lease verkregen: Thu Aug 26 08:02:43 2010
Lease vervalt: Fri Aug 27 08:02:43 2010
DNS-servers: 192.168.1.254
192.168.1.254
Adapternaam: {08CC1049-A7AC-4EFF-9D1B-20B0A7AFD73A}
Beschrijving: Atheros AR5007EG Wireless Network Adapter
IP-adres: 0.0.0.0
Subnetmasker: 0.0.0.0
Standaardgateway: 0.0.0.0
DHCP ingeschakeld: Ja
DHCP-server:
Lease verkregen: Thu Jan 01 01:00:00 1970
Lease vervalt: Thu Jan 01 01:00:00 1970
DNS-servers:
Actieve verbinding: LAN-verbinding
Verbonden: Ja
Online: Ja
Gebruikt modem: Nee
Gebruikt LAN: Ja
Gebruikt proxy: Nee
SSL 3.0-ondersteuning: Actief
TLS 1.0-ondersteuning: Actief
Informatie over de firewall
Windows-firewall is ingeschakeld.
iTunes is actief in de Windows-firewall.
Verbinding met Apple website is geslaagd.
Verbinding met iTunes Store is geslaagd.
Beveiligde verbinding met iTunes Store is geslaagd.
Beveiligde verbinding met de iPhone-activatieserver is geslaagd.
Laatste geslaagde toegang tot iTunes Store: 2010-08-26 09:48:14.
** Tests cd/dvd-stations **
Geen stuurprogramma's in LowerFilters.
UpperFilters: NTIDrvr (1.0.0.6), GEARAspiWDM (2.2.0.1),
E: PIONEER DVD-RW DVR-K06RS, Rev 1.06
Station is leeg.
** Tests aangesloten apparaten **
iPodService 9.2.1.5 is actief.
iTunesHelper 9.2.1.5 is actief.
Mobiel Apple apparaat service 3.1.0.0 is actief.
Universal Serial Bus-controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Het apparaat werkt goed.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Het apparaat werkt goed.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Het apparaat werkt goed.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Het apparaat werkt goed.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Het apparaat werkt goed.
FireWire-hostcontrollers (IEEE 1394):
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Het apparaat werkt goed.
Informatie over aangesloten apparaten:
iPhone van Lobke, iPhone 3G gebruikt firmwareversie 4.0.2
Serienummer: 87834A9XY7K
Meest recente momenteel niet aangesloten apparaten:
iPod shuffle (tweede generatie) gebruikt firmwareversie 1.0.2
Serienummer: 4H7243UCVTE
** Synchronisatietests apparaten **
Synchronisatietests geslaagd.

We need more information. Error messages? Exact wording of them. What does it do when you try to connect?
Have you also reviewed http://support.apple.com/kb/TS1368 ?

Cannot connect to music store. The network connection was reset.

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I had a similar problem. I can't access iTunes, but my co-worker (using the same network) can. Moving my preferences out of ~/Library/Preferences/com.apple.iTunes* and attempting to set up the account again doesn't help. The Keychain tool says nothing is wrong. It turned out I had two problems:
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HELP NEEDED. Cannot connect to Music Store.

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