Help needed - E-mail Deleted from server

Hello Everyone !
I just got my Z30 a week ago , and hope i get help with this
My problem is that i realized that some e-mails of my gmail account are not on web server but are on my phone , yet iam sure i didn't Delete any mails from my Z30 !
I really need that my BB wouldnt download e-mails and delete them from server , i need them to be on gmail whenever i need to see them or from another phone or client .
Can anyone help with that please ?
Thanks

Hi and Welcome to the Community!
It all depends on a great many things:
How exactly is the GMail account integrated to the device? IMAP? POP? EAS?
How exactly do you have your device configured for deleted item reconciliation? Delete from device only? Delete on both device and server?
Is there any other client email software running (e.g., Outlook, Thunderbird, etc.) and interfacing with this GMail account? If so, are they perhaps the culprit with this deletion activity?
Is this the case all the time? Just with some items? It would be quite unusual to have this behavior with only some items...typically, it's "all or nothing".
Is this deletion from the server happening as the items are synchronizing to your device? Or, is it happening after some other interaction by you with the items?
Sorry for so many questions, but your post was a bit confusing:
ahmed_hesham wrote:
My problem is that i realized that some e-mails of my gmail account are not on web server but are on my phone , yet iam sure i didn't Delete any mails from my Z30 !
There is no setting that would act this way...if you delete it from your device, then it may or may not delete from the server -- it depends on the settings you have configured on your device. So the wording there is a little bit confusing...
ahmed_hesham wrote:
I really need that my BB wouldnt download e-mails and delete them from server , i need them to be on gmail whenever i need to see them or from another phone or client .
The only time that might happen is with POP...which, IMHO, is a "dead" technology...IMAP and EAS are so much better, and should always be used if available (and, for GMail, IMAP definitely is available, and EAS might be available depending on a number of other circumstances).
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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