Help needed..no help from tech support... V04/Line...

hi..
i'm looking for some help as i'm getting absolutely none from so called technical support..
long story short, my home hub's broadband light started to flash orange last wednesday night so i called the helpline and was told there was a fault on my line... it all actually started when i tried to watch an on demand programme and got a "V04" error... now bearing in mind i've had BT Vision for about 6 months and the only time I had V04 was when i first started and "quality of service" wasn't on my line...
anyway...
the fault got fixed but i couldn't watch on demand still....V04 was still coming up... i was told by tech support that i had to wait for my broadband to get up to full speed again as the fault had essentially reset it and wouldn't take more than 48 hours...here i am 72 hours later and i still cannot access on demand and my broadband speed is still less than 1mb and now they're trying to fob me off saying thats my max speed despite me being a Vision customer for 6 months with no issue!!
can anyone offer any advice on what to do next?? i feel i've taken it as far as i can with BT Tech Support

The speedtester is at http://speedtester.bt.com/
Just follow the instructions, enter your phone number and click the GO button. It will take a few minutes. When it's done there will be some text telling you the speed at which your router is sync'd to the exchange and it will also tell you the IP profile value.
A speed test during my problem period included this text;
   Download speed achieved during the test was - 902 Kbps
   For your connection the acceptable range of speeds is 200 - 1000 Kbps
   Additional Information
   Your DSL Connection Rate: 6775 Kbps(DOWN-STREAM), 1107 Kbps(UP-STREAM)
   IP Profile for your line is - 1000 Kbps
So my understanding is that I was connected to the exchange at 6775 Kbps but my download speed was limited to 1000 Kbps by the IP profile. I left the hub switched on for three days and after being continuously connected at 6775 with no disconnections the IP profile value increased to 5000 Kbps and Vision VOD started working again.
If you see a DSL connection rate of only (say) 1100 Kbps then that's not good In this situation I'd personally try rebooting the hub to see if it re-syncs at a higher speed but some people may say this is a bad thing to do (another disconnect event). However if you see a high connection rate but a low IP profile then the profile is capping you. In this case delve deeper into the hub information (Advanced -> Status -> ADSL Line -> Details) and see how long the connection has been establshed, i.e. does it keep disconnecting. If it's stable then the IP value should increase after the three days. If the hub has already been sync'd at a high speed for three days then the IP profile may be stuck, or there may be other things going on such as line noise. The broadband people should be able to connect to your hub to perform tests on such things, but my experience was that they wanted to wait the three days first to see if it would sort itself out.
Hope this helps.

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================================================== =======================================
Dear ____,
Thank you for replying back to Creative technical support.
I understand that you're inquiring about the quality output of the
sound
card.
Please be advised that the format output is up to 24-bit/96kHz. It
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You may also check your manual regarding this. You can get your manual
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Fatalty
- click Go!
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In the interim, I'd like to introduce the ZEN Aurvana In-Ear Earphones
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Best Regards,
**name removed**
Technical Support
Creative Labs Americas
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Original Message Follows:
==================================
Subject: CLI - Technical Support Request - (Audigy 2 NX)
Name:
E-mail Address:
Self Description: Advanced PC User
Region: Americas
Country: United States of America
Support Inquiry: ID(2) I need help with a Creative software
application
Product: Audigy 2 NX
CCPP Certificate Number:
Serial Number:
Purchase Date: //2008
Operating System: Windows XP
Creative Model Number: SB0300
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
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When recording an analog signal at 96Khz from the Line input of the
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================================================== =====================================
Message Edited by whatcreative on 04-23-2008 06:07 PMMessage Edited by KokChoy-CL on <span class='local-date'> 04-24-2008<span class='local-time'> 09:2 AM

Hi,
I am sorry about your experience with support and have forwarded this to the respecti've department. The Audigy 2 NX will sample the signal at 96Khz when recording an analog signal at 96Khz from the Line input.
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Hi ,
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your suggestion is working.
but now it gives me differance between two column of same group.
but i need differance between same column of differant group ?
ant kind of helpis greatly apprecidated.
thanks.

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Help needed..no help from tech support... V04/Line...

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