Help needed playing a dvd on laptop

I recently just bought the HP Pavilion dv5-1235dx laptop. It works like a dream, except for one thing. I can't seem to play dvds. It has windows vista home premium which comes with the Windows Media Center and dvd decoder, but whenever I insert a dvd and click on the mediasmart dvd player, it says "No disc in drive. Please insert a movie"
I was just wondering if anyone else had this problem and if they were able to fix it, or if anyone has any idea of how to fix this.
My dvd player just wont read dvds. And I've been trying to play commercial dvds-not ones that i created myself. I tried playing "forgetting sarah marshall". So its not something wrong with the dvd.
Thanks.

Id really like to help. However certain issues are beyond the scope of what I can do.
You can check here:
http://welcome.hp.com/country/us/en/support.html
And follow the directions to see if theres any solutions to your problems.
Otherwise I would try running a factory recovery and see if this clears things up.
*******DISCLAIMER********
I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.

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