Help Needed: Problems since an update of 21/02/14

Hi All,
We're having issues with the Youview box and the On demand section of the BT Player since a software update of 22/02/14
Issue
When trying to play any on demand piece of content on the BT Player it shows up the four dots in the centre of the screen and either freezes or starts playing with no picture. You hear the sound but nothing is displayed. Despite pressing back the sound keeps on playing when navigating the rest of the BT Player menu.
When you go back and try and start the online content again it shows up the four dots which sometimes freezes or works. When you close the BT Player the sound stops
Manufatorer software: 15.11.0
Componant Software: 2.1.4
Platform configuration: 714
ISP Configuration: 90
Does anyone have the same issue? Or what can I try?
Appreciate any help
GF

The ISP configuration is the only change.
I take it you have tried switching it off at the back?
If not please try that, if still a problem take tbe power out of the router let it reboot and see if it works.
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Help Needed: Problems since an update of 21/02/14

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