Help needed - profile has been reset
Hi all
Would like some help as to what to do
Have had no problem with connection or speed until this AM - router was sat with a no connect red light and having reset it - the profile seems locked at 2Mbps. Have done quiet line test and the stats are below.
As i say - normally very stable here - last time I looked at the stats, the router connection uptime was 60 days or so.
I've checked the exchange info and nothing is reported - so what is the next step?
It looks to me like the profile is stuck - but you experts may detect something other
Thanks in advance for info
John
BT wholesale test
1. Best Effort Test: -provides background information.
Download Speed
1.98 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.98 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :7.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Router Stats
STATISTICS
This information reflects the current status of your router
WAN STATISTICS
Service VPI/VCI Protocol Interface Received Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
PPPoA_0_38_2 0/38 PPPoA ppp_0_38_1 149342 889 0 0 118757 1105 0 0
LAN STATISTICS
Interface Received Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
Ethernet 233603 1623 0 0 651512 1566 0 0
Wireless 25414 175 0 0 114826 292 131 0
ADSL STATISTICS
Mode : G.DMT
Type: Interleave
Line Coding : Trellis On
Status : Link Up
Downstream Upstream
Rate (Kbps) : 7264 448
SNR Margin (dB) : 6.0 23.0
Attenuation (dB) : 10.0 6.5
Output Power (dBm) : 12.3 15.8
K (number of bytes in DMT frame) : 228 15
R (number of check bytes in RS code word) : 16 8
S (RS code word size in DMT frame) : 1 8
D (interleaver depth) : 32 4
Delay (msec) : 8 8
Super Frames : 4188 4188
Super Frame Errors : 0 0
RS Words : 284814 34586
RS Correctable Errors : 0 0
RS Uncorrectable Errors : 0 N/A
HEC Errors : 0 0
OCD Errors : 0 0
LCD Errors : 0 0
Total Cells : 1220319 0
Data Cells : 3731 0
Bit Errors : 0 0
Total ES : 0 0
Total SES : 0 0
Total UAS : 12 0
Solved!
Go to Solution.
Ok - been 3 days now - no change whatsoever - like I said it seems the profile is locked to 2Mbps - there is no "training" going on
Next step?
Stats below
BTWholesale test
1. Best Effort Test: -provides background information.
Download Speed
1.97 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.97 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :7.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Router Stats
Connection Type : PPPoE/PPPoA
Cable Status : Connected
Network Status : Connected
Connection Up Time : 2 days, 23 hours, 5 minutes, 46 seconds
WAN STATISTICS
Service VPI/VCI Protocol Interface Received Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
PPPoA_0_38_2 0/38 PPPoA ppp_0_38_1 2147483647 8045852 0 0 1492748574 6019085 0
0
LAN STATISTICS
Interface Received Transmitted
Bytes Pkts Errs Drops Bytes Pkts Errs Drops
Ethernet 1628783249 5103088 0 0 400770829 5802777 0 0
Wireless 97632255 1145407 0 0 2147483647 2344714 636 0
ADSL STATISTICS
Mode : G.DMT
Type: Interleave
Line Coding : Trellis On
Status : Link Up
Downstream Upstream
Rate (Kbps) : 7264 448
SNR Margin (dB) : 5.7 23.0
Attenuation (dB) : 10.0 6.5
Output Power (dBm) : 12.3 15.8
K (number of bytes in DMT frame) : 228 15
R (number of check bytes in RS code word) : 16 8
S (RS code word size in DMT frame) : 1 8
D (interleaver depth) : 32 4
Delay (msec) : 8 8
Super Frames : 15053790 15054186
Super Frame Errors : 4 0
RS Words : 1023657750 127959578
RS Correctable Errors : 2688 7
RS Uncorrectable Errors : 22 N/A
HEC Errors : 4 0
OCD Errors : 0 0
LCD Errors : 0 0
Total Cells : 89378589 0
Data Cells : 163449781 0
Bit Errors : 0 0
Total ES : 4 0
Total SES : 0 0
Total UAS : 12 0
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