Help needed to export 19MB PDF to Word

I have a 19MB PDF, created by scanning, in which the text is recognizable (searchable, copyable). I have tried to convert it to MS Word (both .docx and .doc) from IE9, latest Firefox and latest Chrome, as well as from Reader 11.0.3, all in Win 7 x64 SP1. From the browsers, I get " 'name of PDF' failed to export to Microsoft Word. There was an unexpected problem." From Reader, I get "An error occurred while trying to access the service."
After searching this forum, I went back and tried again, turning off the "recognize text" feature. Still I get the same errors.
We purchased this subscription specifically to convert this one file. Help!

Hurray, Hisami converted the file for me. Here is part of his email:
"Thank you for reporting the issue using Adobe ExportPDF service.
I reviewed your PDF file and noticed that the PDF is a big file and it seems the export process encountered a time out on our service."
If you're having trouble with your own conversion, try submitting the file to Adobe. I apologize, I can't remember exactly how I found that page. It's titled "File Conversion Issues" "Send Us Your File Below" and there is a form to fill out where you attach the file, and a few days later, I had my converted file. Yay!

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