Help Needed to Install Photoshop CS6

Company bought product in 2012 and never installed.  I opened the sealed package this morning and tried to install.  It asks for a serial number.  The only number I have is on the back of the box, it is 3 letters/3letters and then 8 digits.  The serial number field for install will not take the letters and not enough fields for numbers.  I thought it may be a redemption code but it is not recognized either.  I have the receipt for this product and I need some help.  It is very difficult to get support.  Chat says it is not active and I cannot find any phone numbers.  Please help!

Actually, try this:
Contact Customer Care
Here's the phone number:
800-833-6687
I called and they were able to fix an issue I was having with entire menu selections disappearing.
I allowed them to remote into my computer and they found a corrupt file called "sniffer", whatever that is.
Hope this helps. Good luck.
Peggy

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    Date: Fri, 7 Sep 2012 10:57:39 -0600
    From: [email protected]
    To: [email protected]
    Subject: Do I need to uninstall lightroom 3.5 before installing photoshop cs6?
        Re: Do I need to uninstall lightroom 3.5 before installing photoshop cs6?
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    Download and installation help for Adobe links
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