Help needed to setup template item list to send attachement within email te

Hi! I read everything there was in the bookshelf on the setting of template on Outbound communication, advanced template and my main concern, template items list and I still can not send a template email with an attachment inside. I managed to send the email with the attachment in the message body but not send mail with an attachment separately.
Is there a special feature or setting to the template items list or in the Siebel file system that needs to be done ? I've try to put a tag pointing to the template item in the advanced template but got no result. I've tried everything but got no result.
My main goal is to send a template email containing the attachement of an official letter inside. Ideally, I would like the letter as an attachment to be populated by the data of the BC associated (values substitution). This is already working in the advance template. But that's another story. I would be happy if only I can send the email template to include the letter as attachement.
Thanks in advance for helping me!

Yes we do. Even if we go with F9 or by the send email from the file menu, the sending of emails is ok. It's just that it wont send attchment as define in the template item list. All settings are ok and are as specified in related bookshelf. By now, i'm looking if there is any activex control missing for outbond email OR if there is any html tags to put inside the advanced template so that the application could properly attach the file to the email. If you have aswer on you side, it would be appreciated.
Jean.

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    Badsha
    Message was edited by:
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    Message was edited by:
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