Help needed to view documents send in .pdf portfolio - only gray screen visible

Various clients are complaining that they are unable to view/retrieve documents I have forwarded in .pdf portfolio format. All they see is a blank - grey - screen.   Any help to resolve this would be appreciated.

Make sure they are opening the files in Adobe Reader or Acrobat only, or in Internet Explorer using one of those. Make sure you understand the various ways they might open the file without using Adobe Reader or Acrobat, such as in FireFox, Chrome or Safari, or Preview on a Mac. Make sure they have a sufficiently up to date copy of Reader/Acrobat too.

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