Help Needed! - Updating Windows 8 to 8.1

Hi!
I just purchsed refurburshed HP Envy x2 Model with windows 8 (32 bit) installed.
After downloading all windows 8 updates, I'm trying to update widows 8.1 for the last one week, however, windows update restart from 0%  after downloading upto 22%.  This happend 4- 5 times due to which I'm stuck (and also lost data bandthwidth of my montly plan).
I need help on following issues:
1. How can I update 100% windows.  (I've already tried microsoft patches availabel for troubleshooting windows update
2. I there any way to clean install windows 8.1 through USB. (Cannot boot from USB)
3. After updateing windows 8.1  Can I change/update  recvoery partition to windows 8.1 instead of factory default windows 8 recovery.
Looking forward some concrete professional assistance please.
Best Regards,
Irfan 

Hi @irrffan ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Similar Messages

  • Need update windows 8 nokia 1520 phone flash player

    Need update windows 8 nokia 1520 phone flash player

    Update Windows. Adobe doesn't have a Flash Player update for Windows 8 or Windows Phone 8, that you can download here.

  • Virus help needed:  Parallels:  Windows XP virtual machine

    I will preface my remarks by apologizing in advance for my lack of technical sophistication, inexperience with Windows, and experimental approach to providing tech support to myself. It just happens to be the case that I have infrequently needed to use computers in my work life, aside from operating cash registers equipped with POS systems; and have used Macs at home for my entire life as a computer user. (I only started using the internet about nine years ago, although I am 44 years old.)
    Here is the background of my situation:
    In Winter 2008, in anticipation of training for and entering into a new line of work, I purchased a MacBook3,1. Because the new line of work would regularly require me to use Windows-based applications, I purchased Parallels 3.0 at the same time that I purchased the MacBook.
    I installed Parallels 3.0 from a disk, installed Windows XP, and set up a virtual machine. I used this VM for more than a year and a half without incident. A one-year certificate for Kapersky Internet Security was included with the purchase of Parallels. In the meantime, I upgraded to Parallels 4.0 in Winter 2009. The upgrade was accomplished via download, using the product key that I'd purchased.
    At some point, my Kapersky certificate expired. I was unclear (though I am no longer) as to whether running Windows on Mac was any different - - i.e. more secure -- than running it on Mac. I made a mental note to look into the whole matter and avoided using the internet while working in the Windows VM.
    At some point, however, I lapsed in my practice of avoiding using the internet while working in the Windows VM. I ended up with a virus, of course.
    That said, I had (and have) a back-up of what I believe to be a pre-virus Windows VM. I used this back-up to add/create a new VM. I was prompted to back up the back-up before so doing; and was also prompted to update the new machine to Parallels 4.0. Which I did. The update to Parallels 4.0 took a long time.
    In the interim, I had moved some working files from the infected VM (which themselves were infected, judging from all indications) into the Mac OS for temporary storage.
    My memory of what I did and what happened next is imperfect. But here it is in gist and to the best of my recollection:
    When I booted the new machine, I received a message to the effect that I should install Kapersky Internet Security -- although the certificate I'd purchased along with Parallels 3.0 had ostensibly expired. I installed Kapersky. Then I received a message that I needed to update Kapersky. Which I did. This, too, took a long time.
    I then cloned the new machine.
    I then rebooted the new machine and moved the infected files into it. I scanned the infected files for viruses and nothing showed. Then I opened one or more of them to see if things were operating satisfactorily. The virus, I soon discovered, was present in the new machine. At some point I also received a message to the effect that the Kapersky software itself had been altered? And subsequently received a message prompting me to accept or not accept a rule relevant to internet security/Kapersky. (I forget exactly what I did in response.)
    I then booted the clone -- into which I had NOT moved the infected files. The virus eventually showed up there as well. I also received a message to the effect that Kapersky may not be up to date -- even though the VM was a clone of a machine that was ostensibly recently updated. AND I received the same massage prompting me to accept or not accept a rule relevant to internet security/Kapersky. Which I ignored.
    I have since deleted the new machine and its clone. I have backed up onto CD my infected work files in case I may learn in the future of some way of disinfecting them.
    What do I do from here? I am interning in my new line of work, and need to get Windows up and running ASAP for that reason. I still have the back-up of what I believe to be a pre-virus Windows XP VM.
    Sorry to be so broad and so vague.
    Thanks for any feedback.
    --Kim

    Kaspersky has a tip area of what to do. So does Norton Community. And one of the best anti-malware is actually free, Microsoft Security Essentials.
    A lot of poeple use MalwareBytes and SuperAntiSpywear in a crunch or regularly.
    http://blogs.zdnet.com/security/?p=4818
    http://www.superantispyware.com/
    http://www.malwarebytes.org/
    http://www.microsoft.com/security_essentials/support.aspx
    What to do:
    http://www.microsoft.com/security/portal/Shared/Help.aspx
    http://www.symantec.com/norton/support/premiumservices/premiumvirus.jsp
    Vista and Windows 7 are more secure, there are still vulnerabilities in most browsers, plug-ins, and I'd say Internet Explorer 8 can be the most secure and reliable web browser on Windows.

  • Urgent help needed-Updating an outbound delivery.

    Hi,
    I have created an outbound delivery for a stock transport order in using VL10D.
    The otbound delivery then goes to a different system wherein it is updated with picking,packing and shipping info.Then it comes back to SAP in the form of idoc(DELVRY05).Now what I need is to write a code in an exit(I know where to write the code) from where the data in the idoc will update the outbouned delivery with picked and delivered quantity.
    I tried using FM's SD_DELIVERY_UPDATE_PICKING and WS_DELIVERY_UPDATE_2 but it is not working.Also where will I get to see the update if it happens.
    Please help me.Its required urgently.
    Thanks,
    Sandeep.

    Sandeep,
    I m trying to understand this requirement. Your IDOC comes in with updated information for a delivery thats already available in the system.
    In this case, the IDOC would lock the delivery object for its ude, so writing FM's directly might not help.
    Please let me know your process code or your inbound FM. If it is IDOC_INPUT_DELVRY, then it already uses a WS_DELIVERY_UPDATE_2 , so there is little reason why you should be calling the FM again.
    Please note that when this comes in it creates an inbound delivery rather an outbound. So, is your third party system sending you back an outbound IDOC?
    Do you want to update the delivery that u sent out ( SD) to the third party system from that information.
    In that case, please use BAPI_OUTB_DELIVERY_CONFIRM_DEC. This is for delivery conformation from a third party system. The documentation is very clear and there are toms of examples on SDN.
    Please reward if useful.
    Thanks
    Ganesh.S

  • Help needed with Windows

    Hi All
    Hope you can help as i am basically a Linux user who has a new laptop, Lenovo G700. I will be putting Linux on eventually but until then i have decided to have a go with Windows and have got ...... nowhere. I have done all the windows updates i then go to the windows 8 store and download the upgrade to windows 8.1 the update downloads, installs but during installation the computer reboots the installation continues (i presume thats what it s doing) the installation appears to finish and the computer reboots again and during checking devices it gets to about 25% and the screen appears to have powered off but it is still running then after 20 to 30 min it goes to sleep and pressing the power key wakes it up again at this point the only option is to press and hold the power key and the machine restarts and says the update has failed a reverts back to windows 8.
    Things i have tried -
    Restored to laptop to factory default
    installed all windows updates
    updated the grafix and network drivers to latest versions
    windows 8.1 still fails to install.
    I have checked the compatability list and the G700 shows a s conpatable with windows 8.1
    Summary
    Operating System
    Windows 8 64-bit
    CPU
    Intel Core i5 3320M @ 2.60GHz 35 °C
    Ivy Bridge 22nm Technology
    RAM
    8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
    Motherboard
    LENOVO G700 (U3E1) 37 °C
    Graphics
    Generic PnP Monitor (1600x900@60Hz)
    Intel HD Graphics 4000 (Lenovo)
    1024MB NVIDIA GeForce GT 720M (Lenovo)
    Storage
    931GB Seagate ST1000LM024 HN-M101MBB (SATA) 33 °C
    Optical Drives
    MAT**bleep**A DVD-RAM UJ8D1
    Audio
    IDT High Definition Audio CODEC
    Operating System
    Windows 8 64-bit
    Computer type: Notebook
    Installation Date: 26/12/2013 11:34:21
    Serial Number:
    Windows Security Center
    User Account Control (UAC) Enabled
    Notify level 2 - Default
    Firewall Enabled
    Windows Update
    AutoUpdate Download Automatically and Install at Set Scheduled time
    Schedule Frequency Every Day
    Schedule Time
    Windows Defender
    Windows Defender Disabled
    Antivirus
    avast! Antivirus
    Antivirus Enabled
    Company Name AVAST Software
    Product Version 9.0.2011
    Virus Signature Database Up to date
    Windows Defender
    Antivirus Disabled
    Virus Signature Database Up to date
    .NET Frameworks installed
    v4.5 Full
    v4.5 Client
    v3.5 SP1
    v3.0 SP2
    v2.0 SP2
    Internet Explorer
    Version 10.0.9200.16750
    PowerShell
    Version 3.0
    Environment Variables
    USERPROFILE C:\Users\suebea
    SystemRoot C:\windows
    User Variables
    TEMP C:\Users\suebea\AppData\Local\Temp
    TMP C:\Users\suebea\AppData\Local\Temp
    Machine Variables
    ComSpec C:\windows\system32\cmd.exe
    configsetroot C:\windows\ConfigSetRoot
    FP_NO_HOST_CHECK NO
    NUMBER_OF_PROCESSORS 4
    OS Windows_NT
    Path C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common
    C:\Program Files (x86)\Intel\iCLS Client\
    C:\Program Files\Intel\iCLS Client\
    C:\windows\system32
    C:\windows
    C:\windows\System32\Wbem
    C:\windows\System32\WindowsPowerShell\v1.0\
    C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x86
    C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x64
    C:\Program Files\Intel\Intel Management Engine Components\DAL
    C:\Program Files\Intel\Intel Management Engine Components\IPT
    C:\Program Files (x86)\Intel\Intel Management Engine Components\DAL
    C:\Program Files (x86)\Intel\Intel Management Engine Components\IPT
    C:\Program Files\Lenovo\Bluetooth Software\
    C:\Program Files\Lenovo\Bluetooth Software\syswow64
    PATHEXT .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
    PROCESSOR_ARCHITECTURE AMD64
    PROCESSOR_IDENTIFIER Intel64 Family 6 Model 58 Stepping 9, GenuineIntel
     Also my wifi keeps coming up with limited.
    Any help you can give would be greatly appreciated
    Thanks

    Ok so maybe the title put people off
    I'm still having the same problem and after having a brief scan so are other people with no actual answers. Is this a problem with the G series or all Lenovo products ?
    Seriously concidering taking this laptop back and getting a different manufacurer who offers actual support unlike the joke of a support system Lonovo has !!
    I did find this link
    http://forums.lenovo.com/t5/Windows-8-and-8-1-Knowledge-Base/Failure-configuring-Windows-Updates-Win...
    which we tried but it still gets to about 15% and nothing..... nada.... zilch. Hard reset and hello windows 8
    Please..... Please.... Please can someone help me before my nice new christmas present becomes a projectile through the window (no pun intended).

  • Help needed with windows 7 and old deskjet 870Cse not printing

    System:
    Windows 7 and Deskjet 870Cse.
    Because my new laptop does not have the traditional old printer cable port, it only has USB ports, I purchased a USB Parallel printer cable.  Hooked it up and system recognized it as a Unspecified Device (IEEE-1284 Controller).  It does not recognize it as a printer.
    Because it is not recognized I can not print anything.
    Any ideas/help on how to get the drivers installed or to have it recognize the printer would be appreciated.
    UPDATE:
    I was able to get the driver and add a new printer and now can select to print to it.   However, the head moves and everything but when the page come out there is nothing on the page.
    Any ideas?  I know there used to be a program to clean the heads but I don't have that now on this computer or don't know where to find it.  Any thoughts?

    Hi there mmcdermott,
    Try downloading and running the print and scan doctor located here (to ensure there are no problems with the drivers etc installed):
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
    It can fix a lot on its own and if not give a better idea of what is going on.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Non-techy language help needed for windows install please

    Hi everyone
    I am new to mac and am felling more than a little confused about how to get the best out of the software i need to use.
    I need office 2007 to run on windows, but i as windows is not already installed, I am not sure which version to buy. I know I don't need parallel software, I just need to do the boot camp thing.
    I've tried going through the tutorials but they are really resonating with me as I have minimal knowledge about these things.
    Could someone help please?

    rlbeau1964 wrote:
    I suspect it will be a Windows 7 disk, which includes both 32 and 64 bit versions, unless Lenovo changes something on the install disk
    You suspect wrongly.  The Lenovo upgrade disk is one version only, either x86 or x64 but not both.
    The Microsoft operating systems licences that come bundled with Lenovo systems (and it's pretty much the same for all vendors)  are all for either x86 or x64 only.  So Microsoft requires the upgrades to similarly licenced.
    Cheers,
    Bill
    Cheers,
    Bill 
    I don't work for Lenovo

  • Help needed with Windows 8.1 boot and recovery issue

    Hi. I hope someone can help me out with this Windows 8.1 issue. A friends computer (HP 2000-2c27CL Notebook) was badly infected and while I was able to do some cleaning in normal Windows I had to do some in Safe Mode. I was not being able to access Safe Mode so I went to Advanced Startup Options in Windows 8, Troubleshoot, then Advanced options, and finally the Command Prompt. Using the command prompt I typed "bcdedit /set {default} safeboot network" to have Safe Mode with Networking. Ever since I did that I haven't been able to get Windows to do a normal boot. I always get Safe Mode. I can't get back to Advanced Startup Options either. Via msconfig in Safe Mode I selected the Normal startup button on the General tab and selected apply and then ok. It then prompted me to restart the computer which I did. This did not fix the issue as I continue to get Safe Mode every time I start the computer. I also tried to do a complete system restore by typing "Recovery" in Windows 8 which brought up the HP Recovery Manager. Once in there I selected the Windows Recovery Environment and it prompted me to reboot the computer. I was expecting to get to an area where I could do a complete factory restore, but I again got booted into Safe Mode. What the heck is going on? The person who has this computer has no restore media... no USB or DVD discs made. There is however a recovery partition I believe, but as I said I can't do anything because I keep getting Safe Mode. Also I tried to use a antivirus emergency boot disk with this computer and I could not get it to boot from the DVDRom drive. I went into the BIOS and saw that Legacy is disabled and UEFI appears to be enabled by default. How am I to change the boot order to get it to boot from the disk and do scans for malware? I thought I did it correctly by moving the Rom drive to the top of the list, but that didn't work. I despise Windows 8x!!!
    Help with this is greatly appreciated. Thank you.

    Hi HPenn, welcome to the HP Forums. Unfortunately if you are unable to perform a recovery using any of the available methods:  Performing an HP System Recovery (Windows 8)
    You will have to order recovery media:  Order software and driver media
    I hope this helps.
    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • Help Needed: Updated Software - And Slew of Problems Arose

    I'm soooo frustrated - and I'm hoping somebody will be able to help me. I updated my itunes and had many of the problems everyone else has seemed to have (not being able to find it or my music). I finally reinstalled the new version, and the itunes came back, but my library was empty! Then, I plugged my nano in, all my music was gone and I got a pop-up on my screen saying my ipod was corrupted. So, I restored to the factory settings, which I didn't think would matter because all my music was not on the ipod anyway -- but, it was on my hard drive. How do I get my music from my hard drive and put it into my library so that it can be restored on my ipod?

    CAGD2346,
    How do I get my music from my hard drive and put it into
    my library so that it can be restored on my ipod?
    Try these links:
    iTunes: Adding songs from the hard drive to your library
    http://docs.info.apple.com/article.html?artnum=93140
    iTunes: About the Add to Library, Import, and Convert functions
    http://docs.info.apple.com/article.html?artnum=301509
    Hope this helps you,
    Jon

  • Help needed - Update to 10.2 taking hours

    Hello all, I was prompted to update to 10.2 this morning, but my phone is stucked at ht e100% for the past 2 hours. Anyone have any idea what do I do from here? Should I continue wait or pull battery now? :/

    kaixungoh wrote:
    Hello all, I was prompted to update to 10.2 this morning, but my phone is stucked at ht e100% for the past 2 hours. Anyone have any idea what do I do from here? Should I continue wait or pull battery now? :/
    Give it some times it should finish the boot process soon
    Using the Playbook and the Z10 and the Z30 and loving them
    Martin

  • Help needed with windows oracle services

    Hi,
    I am using Oracle 8.0.6. After installing the database. i wanted to change the INTERNAL password. so i shutdown the oracle services. When i try to start the services 1)OracleServiceORCL ,2)OracleStartORCL, the first service is starting but the second service hangs up.
    Could anyone plss tell me if i can delete this service and recreate other. Plss describe the steps in detail.

    ateeqrahman wrote:
    Hi,
    I am using Oracle 8.0.6. After installing the database. i wanted to change the INTERNAL password. so i shutdown the oracle services. When i try to start the services 1)OracleServiceORCL ,2)OracleStartORCL, the first service is starting but the second service hangs up.
    Could anyone plss tell me if i can delete this service and recreate other. Plss describe the steps in detail.Is this a new installation or has it been working for some time?
    What OS?
    If it is new, why Oracle 8.0? It was never designed to work with any current operating system and I would be surprised if anything about it works.

  • Sr5604f updated windows vista but now it reboots the config over and over

    need hip,,pls help    sr5604f updated windows vista but now it reboots the config over and over

    need hip,,pls help    sr5604f updated windows vista but now it reboots the config over and over

  • Help needed please, with Iphone stuck with apple picture and progress bar after software update attempted

    Help needed please, everytime I try to update the software version on my iphone it comes up with a message saying it could not be completed and is now frozen with the apple picture and progress bar on it. Do I unplug it and hope the macbook pro sees it again, I also stupidly did not back up before starting the download which I realise I will have to go back to the previous back up. This keeps happening, everytime I do this type of update, I'm starting to think I should just give up on updating my software on the Iphone. I thought it was happening because I was using a window based computer to do the updates, this time I used my Macbook Pro. Please somebody help

    ljm17 wrote:
    ...This keeps happening, everytime I do this type of update, I...
    Then you should know what you need to do... If you don't remember...
    See Here  >  http://support.apple.com/kb/HT1808

  • Update Help Needed

    When I try to update my 3GS, I get a window that pops up and says that my "network connection has timed out". I have been on the phone with Apple twice now and they have no idea what to tell me!!! So frustrated! Please help!

    With Windows, you need to disable firewall/AV/antiphishing/malware software. Once you do this, you should be able to complete the update.

  • Help needed on restoring Iphone..post IOS update..getting an error -1

    Help needed on restoring Iphone..post IOS update..getting an error -1

    try restarting your computer i had that problem i unplugged my phone from itunes restarted my computer and then it worked

Maybe you are looking for