Help needed with permissions problem in new Aperture 3.5.1

Hello and thank you for helping me with my first question to this wonderful support center. I have been using Aperture for many years. I recently upgraded my Mac to Mavericks, now running 10.9.2. and then upgraded (by necessity) to Aperture 3.5.1. I am working on a big project for a client and have an assistant in another city. I live outside the US so mailed my library to my asst. on an external drive. She updated to 10.9.2 or .3 and Aperture 3.5.1. No problems. She modified the library and sent the library to the client in another city in the US on an external drive who has also upgraded to Mavericks and is running Aperture 3.5.1. So we are all in Mavericks with recent Apertures. When client tried to open the sent library client got a message that stated:
"Aperture cannot access this library. To use this library, make sure its file permissions are set correctly.”
Clientʻs Tech assistant at her office is a PC specialist but apparently did try on Friday and did try to repair permissions but I am told that it did not work. I wish I had more specific info on what Tech assistant did but I do not at this time.
On Monday I would like to give them very specific instructions about what to do to open the library
For recent discussions I have found only this
https://discussions.apple.com/message/23600132#23600132
Oct 30, 2013 3:35 PM by Frank Caggiano
about repairing permissions.
I am sure that we are all running Mavericks and new Aperture, that does not seem to be at the root of the immediate problem. As we are in two different countries and three different cities and communication is hard, please tell me if this is a common problem with an easy fix and if it should be fixed by Repairing Permissions, please tell me exactly what I should tell them to do on Monday. They can at least see this discussion from their city!
Many thanks!! This is an urgent project so I very much appreciate your help.

Have your collegues check the file system of the drive and the "Ignore Ownership on this volume" flag.
To check the filesystem and "Ignore ownership" flag select the drive in the Finder and use the command "File > Get Info ⌘i"
In the panel unlock the padlock in the "Sharing & Permissions" brick and set the "Ignore ownership" flag at the bottom of the panel.
Also, check the "General" brick of the panel. The format should be showing as "Mac OS Extended (Journaled)". Aperture checks for the correct formating before opening a library and may refuse to open a library on a drive formatted for Windows.
If the format is wrong, it would be best to move the library to a different drive with the correct formatting.
Once the "Ignore ownership" flag is set, try again to repair the permissions and see, ifyou now can open the library.

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Thank you for your response. So what do i have to do to fix this?
Date: Sun, 20 Jan 2013 07:57:56 -0700
From: [email protected]
To: [email protected]
Subject: Help needed with this form in DW
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     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5008247#5008247
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Help needed with permissions problem in new Aperture 3.5.1

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