Help needed with Synergy 4500 please

I have inherited a set of BT Synergy 4500 phones and have been trying to get them set up but am having problems - can somebody please give me some help?
First, there are three handsets but one is showing as number 4, (I suspect there might have originally been 4 but one has disappeared). I've been trying to renumber this but no luck.
When I lift the phone to make a call I get a noise that sounds like an engaged tone - not like an ordinary dial tone, and I can't seem to dial out - nothing happens.
One of the handsets indicates there are three unanswered calls - how can I clear this?
TIA

There are help pages here http://bt.custhelp.com/app/answers/detail/a_id/11489/~/bt-synergy-4500
The guide should tell you how to clear the calls.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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"Gary White" <[email protected]> wrote in message
news:[email protected]..
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Date: Sun, 20 Jan 2013 07:57:56 -0700
From: [email protected]
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