Help neighbour get an SNR reset
Hi,
I have been helping a neighbour (who is not very technically minded) get her broadband connection to work better. She used to use microfilters, and plug in her Home Hub via an extension lead every time she wanted to use the internet.
I explained that she should have an ADSL Faceplate, forget the extension lead, move the Home Hub to the lounge, get a USB wireless adapter and go wireless.
I have now done all this for her, and her connection speed went up from about 1.8Mbps to about 2.1Mbps. However, due to her extension lead, and all the unplugging and plugging in, her target SNR is 12db. I would now like to request a Target SNR reset, so that she should then connect at around 3Mbps, which is more normal in this locality.
Please can anyone advise what I should do to help her? Is it going to be best to phone BT, or would she be able to contact the mods and refer to this thread?
Any advice would be most welcomed, as she doesn't fancy trying to phone BT without at least some help.
Regards,
Nigel.
Hi nigelg
nigelg wrote:
Hi DavidM,
Please could you clarify a few things for me?
1) Roughly how long should the target SNR take to recover?
2) If the exchange decides to reduce the target SNR, does that automatically cause a resync? If not, how would we know that the target SNR has dropped unless we do a resync?
3) If I post my neighbours stats, can you proceed with a reset if that is what she would like?
Regards,
Nigel.
1/ Recovery is not exact, dynamic line management (DLM) keeps a historic record of your lines performance and adjustments are made based on this. Three days is normally what we normally look for as evidence of good stability.
2/ Yes, your hub will resync.
3/ Post the stats and we'll see what needs to be done.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Similar Messages
-
Can i get my SnR reset back to 6db please?
03:13:54, 18 Oct.
( 72.790000) DSL noise margin: 18.00 dB upstream, 9.20 dB downstream
03:13:54, 18 Oct.
( 72.720000) DSL line rate: 448 Kbps upstream, 1568 Kbps downstream
05:05:44, 02 Oct.
(131912.020000) DSL noise margin: 18.00 dB upstream, 6.00 dB downstream
05:05:44, 02 Oct.
(131911.950000) DSL line rate: 448 Kbps upstream, 2720 Kbps downstream
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ32630604
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.10 (Type A) Last updated 17/10/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
4 days, 06:34:38
6. Bandwidth:
448 / 1568
7. Data sent/received:
4.0 GB / 3.8 GB
8. Broadband username:
[email protected]
9. BT FON:
No
10. 2.4 GHz Wireless network/SSID:
BTHub4-8R5G
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 6
14. 5 GHz Wireless network/SSID:
BTHub4-8R5G
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
cc:33:bb:82:26:b8
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
03:13:04, 18 Oct.
( 23.550000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
08:49:10, 17 Oct.
( 15.620000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
16:27:25, 30 Sep.
( 13.800000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
13:50:46, 30 Sep.
( 13.610000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
12:35:03, 30 Sep.
( 13.530000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
00:00:13, 01 Jan.
( 13.360000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
I have had a perfectly stable connection at 2.7mb (with no disconnects) but after a firmware upgrade on me router that i guess was done remotely me speed has dropped to 1.5mb. can i get me snr ratio set back to 6db please so i can at least have that extra 1mb (makes all the difference at these slow speeds!!!).
Thanks.Hi kaianderson,
Thanks for your post and welcome to the forum. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Can I get my SNR reset back to normal now REIN iss...
A few couple of months ago I had some great help from the mods here resolving my connection issues. I had several engineer visits and my they locked my SNR to:
14:37:45, 02 Mar.
( 72.360000) DSL noise margin: 23.80 dB upstream, 9.00 dB downstream
14:37:44, 02 Mar.
( 71.380000) DSL line rate: 446 Kbps upstream, 6816 Kbps downstream
It has since been discovered that the source of my problem was a REIN source from another house on the estate which has now been eliminated. I was wondering if I could have my noise margin returned to 6bB Up and Down as it turned out my line was not the issue. My connection is pretty stable, so I would like to squeeze a bit more sped out of it and uncap my upload rate. Any help appreciated.As you have 4 days connection time the mods will post a contact us link and reset down noise margin to 6db.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Until recently, I used to sync at over 10Mbps but then my line deteriorated to the point where I had difficulty using the phone due to crackling. FInally, a couple of weeks ago, it got to the point where callers were unable to connect, getting a message stating that there was a fault. This lasted a few days. Presumably, someone did something to clear the fault, as the crackling has now vanished and the line is perfectly quiet.
Unfortunately, my Broadband speed is a casualty in all this, being now just 3Mbps downstream.
Here are my stats :
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 3071 kbs 444 kbs
Max Rate: 15037 kbs 876 kbs
Noise Margin: 26.1 dB 28.9 dB
Attenuation: 27.4 dB 11.8 dB
Output Power: 19.0 dBm 11.9 dBm
Protocol: G.DMT2+ Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC: 0/38
Rate Cap: 15037 kbs
Attenuation @ 300kHz: 27.4 dB
Uncanceled Echo: -19.3 dB Ok
VCXO Frequency Offset: -14.5 ppm Ok
Final Receive Gain: 11.1 dB Ok
Excessive Impulse Noise: 0 Ok
..and the speedtest reults
The router hasn't been reset for several days and the line looks pretty stable..
Collected for 6Days4:39:12
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 0 0 0 0:00:00
Loss of cell Delineation 0 0 0 0:00:00
DSL
Link Retrains: 2 0 0 20:13:27
DSL Training Errors: 5 0 0 20:12:50
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 0 0 0 0:00:00
Loss of Signal Failures: 0 0 0 0:00:00
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 0 0 0 0:00:00
**bleep**. Seconds w/Errors: 0 0 0 0:00:00
**bleep**. Sec. w/Severe Errors: 0 0 0 0:00:00
Corrected Blocks: 269 4 0 2:54:03
Uncorrectable Blocks: 0 0 0 0:00:00
DSL Unavailable Seconds: 164 0 0 20:12:32
Can I now contact the mods to get a SNR reset ?
Solved!
Go to Solution.I have now reached 4 days, as shown below :
DSL Link Errors
Collected for 9Days9:06:39
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 0 0 0 0:00:00
Loss of cell Delineation 0 0 0 0:00:00
DSL
Link Retrains: 2 0 0 4Days0:40:54
DSL Training Errors: 5 0 0 4Days0:40:17
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 0 0 0 0:00:00
Loss of Signal Failures: 0 0 0 0:00:00
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 0 0 0 0:00:00
**bleep**. Seconds w/Errors: 0 0 0 0:00:00
**bleep**. Sec. w/Severe Errors: 0 0 0 0:00:00
Corrected Blocks: 321 4 0 1:51:02
Uncorrectable Blocks: 0 0 0 0:00:00
DSL Unavailable Seconds: 164 0 0 4Days0:39:59
and here's the other details
DSL Details
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 3071 kbs 444 kbs
Max Rate: 14797 kbs 876 kbs
Noise Margin: 25.9 dB 28.9 dB
Attenuation: 27.4 dB 11.8 dB
Output Power: 19.0 dBm 11.9 dBm
Protocol: G.DMT2+ Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC: 0/38
Rate Cap: 14797 kbs
Attenuation @ 300kHz: 27.4 dB
Uncanceled Echo: -19.3 dB Ok
VCXO Frequency Offset: -14.5 ppm Ok
Final Receive Gain: 11.1 dB Ok
Excessive Impulse Noise: 0 Ok
..so I will now contact the moderators. -
Hey
I've been having some problems with my broadband speed; I start off at around 2.9Mbps, and then eventually crawl back down to 1.5, sometimes even a little lower.
I posted this on this thread about it and was advised that I should get an SNR reset, which I did and my speed went up; However, after about a month, it gradually slowed back down again.
I've done this three times now, tweeted @BTCare and got an SNR reset, and each time it's the same outcome, slowing down eventually; I'd quite like to get to the bottom of this issue, as it's a littl ebit of an inconvenience
I'm connected directly to the master socket.
And, here are my stats;
Connection Information
Line state:
Connected
Connection time:
0 days, 04:13:12
Downstream:
2.969 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.0 dB / 17.0 dB
Line attenuation (Down/Up):
57.9 dB / 31.5 dB
Output power (Down/Up):
18.2 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
706 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
998 / 0
Error Seconds (Local/Remote):
4348 / 211
Thanks!
JoeAh, Okay - Will sign meself up to eBay and get shopping
Here are the lastest line stats:
Connection Information
Line state:
Connected
Connection time:
0 days, 20:58:11
Downstream:
2.969 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
3.2 dB / 17.0 dB
Line attenuation (Down/Up):
57.9 dB / 31.5 dB
Output power (Down/Up):
18.2 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 34
CRC Events (Down/Up):
9498 / 28
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
25993 / 26
Error Seconds (Local/Remote):
7514 / 285
Ran another speedtest too, just to check things out
Download speed achieved during the test was - 2336 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :3040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2500 Kbps -
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I have had some REIN problems on my line due to a neighbours treadmill. All sorted now and have had a stable connection for over 3 days. Just wondered if/how I can contact the Mods to get a target SNR reset on my line? Stats from router below (doesn't report up-time). Also a graph from Routerstats showing my very steady noise margin.
Thanks,
Mark.
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate:
2720 kbs
448 kbs
Max Rate:
2408 kbs
836 kbs
Noise Margin:
10.0 dB
18.0 dB
Attenuation:
59.1 dB
31.5 dB
Output Power:
17.9 dBm
11.9 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
2408 kbs
Attenuation @ 300kHz:
59.1 dB
Uncanceled Echo:
-17.2 dB
Ok
VCXO Frequency Offset:
-8.7 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Excessive Impulse Noise:
0
Ok
Solved!
Go to Solution.Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
After the BT outage a couple of weeks ago I noticed a significant drop in the speed of my broadband connection. It was a little unstable for a few days. The line has now stabilised but my noise margin is now at 12db. I am quite a distance from the exchange but can usually sync at 3.5mb.
At the same time as the BT outage there were also some engineers working on a nearby pumping station which has been the source of REIN for us in the past. I am not sure what caused the instability.
Can I request a target SNR reset? I saw some other threads stating to contact the mods from a link in their profile but I cannot see it (only a PM button). Current stats from the router below.
Thanks.
Mark.
System Info Broadband LAN Firewall Logs Diagnostics
Status Link Configuration Routing DNS Resolution
Summary Status
DSL Link: Connected
Internet: Connected
Internet Details
Broadband Link Type: Built in modem - ADSL
Connection Type: PPPoA
User Name:
Current Internet Connection:
IP Address:
Subnet Mask: 255.255.255.255
Default Gateway: 213.1.175.186
Primary DNS: 217.32.171.21
Secondary DNS: 213.120.234.58
Host Name:
Domain:
MAC Address: --:--:--:--:--:--
MTU: 1500
DSL Details
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 2240 kbs 448 kbs
Max Rate: 1780 kbs 744 kbs
Noise Margin: 12.0 dB 15.0 dB
Attenuation: 61.0 dB 31.5 dB
Output Power: 17.9 dBm 11.9 dBm
Protocol: G.DMT Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC: 0/38
Rate Cap: 1780 kbs
Attenuation @ 300kHz: 61.0 dB
Uncanceled Echo: -17.5 dB Ok
VCXO Frequency Offset: -14.6 ppm Ok
Final Receive Gain: 34.5 dB Ok
Excessive Impulse Noise: 0 Ok
Traffic Statistics
IP Traffic Bytes Packets Errors %
Transmit: 351625657 20 0 0
Receive: 572224477 4153842 0 0
ATM Traffic Cells Errors %
Transmit: 12894644 0 0
Receive: 104193898 0 0
DSL Link Errors
Collected for 17Days14:09:48
Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 6848 508 2 0:07:10
Loss of cell Delineation 2535 217 0 1:44:44
DSL
Link Retrains: 5 0 0 8Days23:17:08
DSL Training Errors: 2 0 0 10Days10:07:01
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 5 0 0 10Days9:43:37
Loss of Signal Failures: 5 0 0 10Days9:43:37
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 5 0 0 10Days9:43:37
**bleep**. Seconds w/Errors: 3989 366 2 0:07:10
**bleep**. Sec. w/Severe Errors: 49 2 0 12:19:36
Corrected Blocks: 177145 2095 18 0:01:21
Uncorrectable Blocks: 7740 582 2 0:07:10
DSL Unavailable Seconds: 187 0 0 8Days23:16:47
Solved!
Go to Solution.Hi markt1891,
Thanks for posting, I'm sorry to see you're having problems with your broadband speed and I'm sure we'll be able to help you get this sorted.
Please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
How can I get Verizon to reset my dsl speed to 3mbps after I replaced a failed filter?
Last time it took me 2 hours of begging on the phone to finally get a tier 3 tech to reset my dsl connection to 3mbps after a bad filter caused repeated drop outs. I'm in the same spot again, my dlink router shows my connection speed down to 2.1 after a lightning storm blew a line filter, when before my speed was 3.4. There's got to be an easier way to get reset, it only took the tech about 30 seconds to do it!
All I'm looking for is an easier way to get my connection reset!!
If it helps I have a verizon dlink 2750b, I don't think it will give transever stats, but here is my traceroute.
news.giganews.com
traceroute to 71.116.**.*** (71.116.**.***), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 216-166-96-117.fwd.datafoundry.com (216.166.96.117) 0 ms 216-166-96-101.fwd.datafoundry.com (216.166.96.101) 0 ms 216-166-96-121.fwd.datafoundry.com (216.166.96.121) 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 102 ms 102 ms 102 ms
4 ash-b2-link.telia.net (213.155.137.223) 0 ms 0 ms 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 16 ms 16 ms 8 ms
6 as0-0.PITT2-CORE-RTR2.verizon-gni.net (130.81.20.95) 18 ms 23 ms 23 ms
7 A9-0-1715.ERIEPA-DSL-01.verizon-gni.net (130.81.194.75) 23 ms 29 ms 30 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)For the last 7 weeks I have also been fighting the ASSIA Expresse Solution's 'Optimizer' product that Verizon and many others, atarted using to automate their DSL line speeds. I actually contacted the parent company, ASSIA, and complained to them directly about the lost of speed, and user's lack of control.
I just had my line reset by a 3rd tier Verizon person from Marylan - they were very helpful and did not give me a hard time, but as the previous messager asked, "Why the need to go through this?" I suggested to the ASSIA sals rep who returned my e-mail, that they give the customer some client side tool to allow a choice up to their max provision/profile speed, to choose speed over stability. There are times when I work from hom, that I need to mover a large amount of data, but if it fails becuase the line is a bit unstable, I am weilling to start the copy over again. Let ME decide how sable and fast I want things up to the BW I am paying for.
So for the past 2 weeks I've been routinely above 2.5 Mbps and then 2 days ago - max is 1.5Mbps. After 15 minuts with first tech, the next 3rd tier guy got me back up to 2.81Mbps - just likle that! -
I cannot get my password reset on apple itunes to start using my iphone. Tried website to reset password and asked to send email/same as user. Never getting email. Tried with my birthdate but that is not accepting. Called apple 8002752273 and guy told me Apple has had problems with this for weeks. Nothing he could do for me - i could answer all his security questions but birthdate. He said send a letter to itunes help , he could not provide. Could be weeks before anyone gets back to me? I checked itunes an of course there was not itunes email help available. Anyone have email for customer relations or phone# or know how to fix this?
"Could be weeks before anyone gets back to me?"
Where did you get that nonsense? Your involved question sounds like a hoax. Regardless, the phone number for Apple Customer Relations is: 800-767-2775. -
please help me with this im very upset and need help figuering out what im supposed to do anmd i need to get all of my music and every thing back sooo plesae help me
it would be amzinfg and if u could email me at [email protected] and help me fix my iopd please pleas ethis is very upsetting or call me at 1715 455 1315 that would be amazing if u could help me fix this asapTry:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- On a computer with iTunes verion 11.1 sing into iTunes with your account and agree there. Then try another reset on the iPod
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I just bought my first MacBook Pro a few days ago. I can't seem to get my PC to see my MacBook Pro on the network. Can anyone help me get my PC to see my MacBook Pro on my network t?
Thanks,
AlexForgot Your Account Password
For Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see Reset a Mac OS X 10.7 Lion Password and
OS X Lion- Apple ID can be used to reset your user account password.
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