Help, New iphone. Lost contacts!

Hi I would really appriciate some help. My Iphone 4 was broken, so before I took it to the apple store to get a new one I backed up my data and updates my phone on my girlfriends macbook pro. She also has an Iphone 4, which she regualarly updates. When I went to the apple store they replaced my Iphone 4. so when I went to set it up on my girlfriends macbook pro it was only allowing her to set the iphone up to restore from her iphone, and not my own. so we decided to set it up as a new phone instead. but now this means I have lost all my contacts, photos etc. Nothing was really important apart from my contacts. Does any1 know a way I can get them back. My girlfriend has already searched alot of forum sites to check where the back up is stored and my original back up from my first iphone is no where to be seen. Please Help!

Although contacts are included with your iPhone's backup, contacts are designed to be synced with a supported application on your computer. This can be with the Address Book on your Mac and is selected under the Info tab for your iPhone sync preferences with iTunes.
Were you syncing contacts with the Address Book on your Mac with your old iPhone and if not, why not?
You can't selectively choose which data included with your iPhone's backup is transferred to a new iPhone, or restored on your iPhone when restoring the iPhone with iTunes from your iPhone's backup. It is all or none.
If all contact info that was available on your old iPhone was not included with the iPhone's backup that was transferred to your new iPhone and you weren't syncing contacts with a supported application on your computer via the iTunes sync process, the contacts may be lost.
If your old iPhone is still available along with the contact info, sync your old iPhone with the Address Book on your Mac, which is selected under the Info tab for the iPhone sync preferences. Follow this by selecting the same under the Info tab for your new iPhone sync preferences followed by a sync.

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