Help, new ipod classic won't display english. Initially booted up in an Asian language (maybe Japanese?).

Settings are set to English. Reset several times, changed usb port, rebooted computer, followed all troubleshooting directions. Only thing I haven't done is remove itunes and reinstalled. Registered successfully online, Apple site obtained serial # through computer's internet connection.
Initially booted up in Asian language and won't change. Also, won't go past first menu. Got it at Best Buy yesterday 2/7/2012. Should I return and get another?
Running Windows 7 Pro, 32 on a PC.
Thanks,
hjbmd

Have you seen this article yet? iPod: Changing the display language
B-rock

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Help, new ipod classic won't display english. Initially booted up in an Asian language (maybe Japanese?).

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