Help! New Nano won't connect to computer

Hope someone can help!
We bought a Nano yesterday, unfortunately haven't been able to load anything onto it as yet. The story so far:
We have downloaded itunes and set up an account. When we plug in the device the message on the ipod screen rotates between 'Connected / Ejecting / OK to disconnect' and occasionally a windows error messages pops up 'USB device not recognised - device malfunctioned'
I know it's not the computer as I've got an itunes account and my ipod is always recognised, and I've tried both USB cables with my ipod which works fine. We've also tried rebooting the Nano by holding down the Menu and middle key together, unfortunately this doesn't work either.
Has anybody got any ideas before I take it back to the store?
Thanks!
Karen and Mark

Hello there,
And welcome to Apple Discussions.
First, I would try manually putting the iPod into [Disk Mode|http://support.apple.com/kb/HT1363] and then reconnecting it to your computer to see if that helps.
Otherwise, I would work through each and every one of the troubleshooting solutions provided below in this Apple support document. It sounds like you might have tried a few already, but make sure to attempt each one. Hope it helps.
[iPod missing in My Computer or in iTunes for Windows|http://support.apple.com/kb/TS1369]
Or if you are using a laptop, check out this article as well.
[iPod not recognized when connected to Windows laptop over USB|http://support.apple.com/kb/TS1401]
B-rock

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