Help! Off completely lumia 920

Hi!
Two days after I bought phone Touch phone does not work!
I guess the software testing problem of touch screen mobile phone it's not working after the hardware test, and absolutely silent and only vibrate played After a few days does not vibrate and is not charging!
Unfortunately, I'm living in Iran and Garranty not included here!
I hope you can help me!
Translated using Google

Look here:http://www.nokia.com/gb-en/support/faq/?action=singleTopic&topic=FA140408
Happy to have helped forum in a small way with a Support Ratio = 37.0

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Proximity sensor doesn't switch off - Lumia 920

Hi, I hope someone can help me here. I've got a huge problem with my brand new Lumia 920.
When I make a phone call, or accept a phone call, it seems my phone locks the screen completely, as if I had it next to my ear (i.e. the proximity sensor), even when I don't have it anywhere near my head.
I cannot end a phone call, or switch to loudspeaker etc. - nothing. It is highly annoying, and I have no idea how to fix it.
I have done a soft reset, but to no avail.
I had a bluetooth headset connected earlier in the day, and then disconnected it. This phenomenon did not occur prior to using the bluetooth headset. No idea if this can have anything to do with it, but it seems a strange coincidence.
Solved!
Go to Solution.

I have exactly the same problem! I am kind of happy, I am not the only one with this problem!
First thing I did was factory resetting the phone. Of course this wasn't the issue.
Then I thought that my proximity sensor isn't working at all - but then I started testing it. I went into a room without a light and then went back to a room with a light and display automatically adjusted the brightness. So the sensor works.
Then I stared a phone call (screen become black) and then I put the phone just few centimeters from a light bulb and the display adjusted brightness and I could see all normally (like it should work if you don't put it near you head). Can you try this and tell me if you get same result?
I would conclude that sensor should be somehow trimmed, but I sure don't know how to do that.

Lumia 920 completely frozen after Cyan WP 8.1 upda...

Phone was working fine until I updated to cyan firmware wp 8.1. The upgrade went well, then when the phone rebooted it just froze on the AT&T flash screen (white circle with blue rings on white background). Did numerous soft and hard resets on my Lumia 920 but again it only goes as far as the AT&T logo screen and then freezes. Phone is un-responsive, won't turn off until the battery completely drains. Essentially my phone is dead.
I installed Nokia Software Recovery Tool hoping to revert my Lumia 920 back to "Black" firmware. But my only option is to install the Cyan firmware again which makes my phone lock up. I have done this repeatedly with no success.
Is there anyway to get Black firmware back on my Lumia 920? I think this is the only solution. Thanks.

Your phone was connected to the outlet?
If during installation consumes a certain percentage of battery and not connected to a power outlet installation stops until you connect the plug.

Please help, LUMIA 920 won't update.

Hello
First let me say that I've had my NL0920 for six months and love it, but I am really frustrated that even 5 months after Amber came out my phone won't update and even fails updating when I try using other methods that have been discussed here. Please help, this is really frustrating because I don't have any of the Amber goodness and at this rate I know I will also miss the Black update. Even though I love my 920 I fully expected it would be updated fairly constantly as that was one of the main things that were easy to see from the press about Nokia.
I have a Nokia Lumia 920 type RM-821, white (RM-821_lta_lta1_546)
product code 059S1L6,
configuration ID 153556,
Label ID 1232.5957.9200.10211.142,
Application Version 3.3.32
Mobile Operator 000-PR
Accesories Agent 2.6.2.1
Feedback to Nokia 2.5.0.17
Firmware Update Notifier 1.0.1.7
Nokia Share 2.1.2.3
Silent Installer 1.4.1.2
SIM Unlock 1.0.0.5
Software Version 1232.5957.1308.0002
The phone is an unlocked Puerto Rican Country variant and is being used in Panama Central America with the Claro Operator. According to the Global Availability page (http://www.nokia.com/global/support/software-update/wp8-software-update/) the Country variant should already have the amber update available.
When I try checking for phone updates through the Settings menu, it tells me that my phone is up to date, which is obviously not true.
Please help. I love this phone but if it won't upgrade then I am going to have to start looking at something else, because I really hoped I would get the new camera improvements, and the same with the black update.
Moderator's note: We removed the attachment and the phone's IMEI in the message. We also removed some parts of the post that mentions the use of an unauthorized software. Posting this information on the forum is not allowed.

Have just got this convincing answer from Nokia supprt (Australia <3 )
Hi Ridha,
Thank you for contacting the Nokia Careline.
We understand that you would like to know information about the software update availability of your Nokia Lumia 920.
Rollout timings and feature availability vary by phone model. We expect the roll out of the update will be completed by the end of September 2014.
We ask you to be patient, as updates for Nokia Lumia range are always released gradually.
To check the availability of the software update for your Nokia Lumia 920, Please click use the link below:
http://www.nokia.com/global/support/software-update/wp8-software-update/availability-in-latin-americ...
Please feel free to write back to us if you need further assistance with this case. You may also contact one of our friendly Technical Support Executives at 1-300 366 733 from 9am to 5pm, AET, Monday to Friday, closed on national public holidays. For online assistance, please visit ‘Contact us’ at our website http://www.nokia.com/au-en/support/contact/contactus/
Regards,
Francis L.
Nokia Care Representative

All music + pictures disappeared - HELP Lumia 920

All my music and pictures from my Nokia Lumia 920 have disappeared.
However, there are stubs as in cover photo's of albums when I go into the music app, some artist names but no music. And photo's almost as if someone's wiped them clean. The photos however are safe as they are on my skydrive.
Plus when I try and add some music, it doesn't allow me to...
So multiple questions...
Is there a way to uninstall and re-install just the music app?
Also I'm unable to take screenshots on the phone anymore :-( arggh

We need to know more to be able to help, Lindsay.
Did you update to iPhoto 9.6?
And the photos vanished after you upgraded the iPhoto Library?
Did iPhoto crash during the upgrade?
Where is your iPhoto Library stored? Is it on your system drive in your Pictures folder or do you keep the iPhoto library on an external disk?
If the iPhoto Library is on your system drive in your Pictures folder, select the iPhoto Library in the Finder, ctrl-click or right-click it and select "Show Package Contents" from the pop-up menu. A Finder window will open, showing you, what is there inside your iPhoto Library.
Do you see folders "Masters" and "Old Masters"? If there is a folder "Old Masters", look inside. Are there any photos inside?

Lumia 920 Randomly Reboots / Cannot Be Turned Off

Hello,
I have just bought a Lumia 920 today, and now have the problems described in the thread subject... Every few minutes while idle, the phone will power down and immediately power up again. This does render the phone useless to me...
When trying to shut it down to remove the SIM card I noticed I cannot even shut it off. It would instantly turn itself back on again.
Did anyone else notice this kind of behaviour from their Lumia 920 (or maybe other phones as well)? I was really looking forward to this device and this really ruins it for me
Thanks in advance!
Solved!
Go to Solution.

Same thing on my Lumia 920 unit from ATT, received just today via online purchase. Began resetting within 30 minutes, and continues to do so, especially in places like voicemail and phone functions. Also fails to register initial settings like search engine (on every reset, goes back to Bing instead of Google) and other things I've had to re-configure 3 or 4 times. It took about four tries to get a Texas map database to download, despite using a home wi-fi right next to the wireless router.
I don't think this is a SIM problem at all, because the rests don't always take place in the phone section. And I've even turned the cell phone data feature off, and still the reboots. It MAY be the micro-USB connector, because since I've been charging the phone while initializing it, the resets happen with it inserted. But this is also the data cable, so if the unit resets all the time while moving huge chunks of desktop data, then it is useless. If the micro-USB connector is that rickety, more trouble is down the road.
This is a real shame, becuase I like the phone and was ready to switch from iPhone. Now I'm stuck with something I have to send back and try to get my old iPhone to work again, so at least I'll have some cell phone calls.
About eight hours of my time loading music, getting familiar, and configuring for my home desktop windows 8. If my Windows 8 desktop rebooted my machine eight times in only a few hours of initial usage, I'd be going back to old desktop as well.
Again, very sad, because this seemed to be a great phone with great features at a low-low price. I guess when it seems too good to be true, it is. iPhone may be falling behind in some ways, but at least it's been a reliable phone for three years.
Lucky I have 14 days money back, return to old phone, no questions asked. But it took less than half a day to figure out the phone didn't work.
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Lumia 920 - Music Player HELP!

After being forced to wait until YESTERDAY I finally received my Lumia 920 and I'm slightly disappointed with the music player.
I've been a Nokia user since the N95, moving onto the N96, N8 and now finally the 920. The N-series were choc full of bugs and shortcomings but the music player on all of them worked exactly as I would have liked.
So I have a few questions re the music player on the 920
Is there a way of pinning the "Now Playing" controls to the start? Instead of having to navigate through Nokia music, waiting for it to load, tapping my music, finding the artist and album and song just to skip a track?
I know you can access some controls by locking the screen and re-pressing the lock button but this seems like a ridiculously convoluted way round for such a fundamental control.
I essentailly want direct control of my music from the start screen.
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Cheers

The volume shortcut helps but I cannot find an option to actually stop the songs from playing. I have to press the pause button and come out of the music player to stop it playing. Surely there must be a 'Stop' option somewhere.

Uncloked nokia lumia 920 at&t and 4g off

How on at&t lumia 920 make change from 4g to 3g only or 2g only. Why we can do it like resto of WP8 users?

so in the:
settings/mobile network
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Opinion on the Lumia 920

Hello all
about a month and a half ago, I sent my broken Lumia 800 in for repair (as it was still in warranty) after owning and using it for almost 2 years. A few days later, I received a message that told me my 800 could not be fixed, and asked me if I would accept a Lumia 920 instead. Of course I was extremely happy, and gratefully accepted the offer. I should note that I did not receive any warranty of some sort with the new phone.
We are now almost 2 months further, and I have to say I am very dissapointed.
The battery first of all was not good at all. The phone couldn't last 5 hours with minimal use, even though I keep wifi and location off at all times... the device gets incredibly hot too, basically after 2 minutes of browsing my emails.
After about 2 days of owning the device, I discovered 2 dead pixels on the screen, both on a very irritating location. I could not fix them in any way.
The phone also acts rather slowly; much slower than my previous 800.
The camera is also a problem: Sometimes the screen turns a darkish green, and I have to restart the phone to get it working properply.
These are just some of the many problems I have experienced. I just wanted to get these frustrations of my chest, because I feel like I got ripped off a little by the nokia repair team... The phone wasn't in its original packaging, but in a little plastic bag... Did anyone experience something similar?
Thanks for reading

Clearly the 920 you received is not performing properly. In your place I would just take it back to the repair facility to have it checked out and repaired or replaced. If you wish to try some troubleshooting on your own you can start with resetting the phone from settings > about > reset my phone. This will wipe all data and settings from your phone, so please back up all you need before resetting. If the reset does not help, you can try a full complete firmware reinstall using the Software Recovery Tool on a PC. If you still have problems after that your remaining option is back to the repair centre. In any case, these methods will not fix the dead pixels. as they are a hardware fault.

Lumia 920 soft buttons not working after wireless ...

I am having this new problem after I did amber update. Since then, whenever I place the phone on charge plate and take it from it, the soft buttons wont work unless I restart the phone. Its working fine before the update. Its an US AT&T phone.
Does anyone have the same issue with their's after the update? or is there any resolution for this?
thanks

I have the same problem. I am not sure if an app update is what caused this, but my camera on my new Cyan Nokia Lumia 920 has stopped working. I took two photos yesterday, but when I tried to take some today my camera was a completely black screen with the bottom buttons grayed out and the top bottom to view recent pictures highlighted and still working. I don't know what to do because I purchased this phone off of Ebay and everything worked fine after I purchased it. I'm hoping I didn't get a faulty phone.
I have tried everything.... soft reset, deleting all the camera apps, and tried to reset the camera. I want to avoid doing a hard reset because it bricked my last Nokia and I don't want that to happen.
The only way I can use my camera is through an app, Nokia Glam Me. But it only uses FFC (front facing camera)
I don't know what else I should do.
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Lumia 920 camera suddenly not working after app up...

I have had yellow Lumia 920 now for about 3 weeks and everything worked just fine. Yesterday evening (european time) I saw update reminders on the "shop" tile and there were 3 or 4 of them (Nokia drive+ and some others that I don't remember). I was doing something and didn't give a thought but just let the updates to be downloaded and installed and they went fine as far as I know. Today when I tried to take photos the camera suddenly dosen't work anymore. No matter if I click the hardware button or the camera app tile, it just flip back to live tiles. Camera doesn't work on Bing search either and not on any apps that utilized the camera.
I wonder if anyone else have this problem or what I should do next... I have restart the phone a few times but it didn't help... I haven't hard reset it because I have so many stuff in the phone, if there is a easy way to do it I rather not hard reset it...
Any suggestions are greatly welcome!

I have the same problem. I am not sure if an app update is what caused this, but my camera on my new Cyan Nokia Lumia 920 has stopped working. I took two photos yesterday, but when I tried to take some today my camera was a completely black screen with the bottom buttons grayed out and the top bottom to view recent pictures highlighted and still working. I don't know what to do because I purchased this phone off of Ebay and everything worked fine after I purchased it. I'm hoping I didn't get a faulty phone.
I have tried everything.... soft reset, deleting all the camera apps, and tried to reset the camera. I want to avoid doing a hard reset because it bricked my last Nokia and I don't want that to happen.
The only way I can use my camera is through an app, Nokia Glam Me. But it only uses FFC (front facing camera)
I don't know what else I should do.
Help. Please...

AT&T Lumia 920 - 2 Freezes in a few days maybe rel...

Hello,
I've been using my AT&T Lumia 920 for 8 days. Within the first week I have had 2 freezes. Both were while using Bluetooth, but that may be coincidental.
I am not happy about these glitches as I was previously using an AT&T Lumia 900 since April, and it never had problems like this. I expect the 920 to be an upgrade in every regard.
I am seeking:
An explanation as to the cause of these issues.
A permanent solution that will prevent these issues from recurring
The specifics of the 2 incidences are:
First incident:
I was driving & talking on my phone with my Plantronics Voyager Bluetooth headset. I parked at BestBuy & went inside continuing my phone call. In less than 60 seconds, I realized that it seemed like the person on the other end of the phone was being too quite. So I thought maybe the call dropped. I pulled the phone out of my belt holster & found that it showed that the call was still connected. But I could hear nothing. The screen was essentially non-responsive. Within about 1 minute, my screen went black & I couldn't get the phone to do anything. I kept trying to to a soft reset like I did with my Lumia 900 a few times (power button + volume up). This didn't work (I have later learned that the Lumia 920 uses a different button combinatino (power button + volume down). I gave up using my phone & asked the Geek Squad boys if I could use their phone to call my customer back to finish the discussion so that I could confirm I was purchasing the correct product for him. About 30-60 minutes later, I was still periodically trying to figure out how to get my phone to come back to life. I pressed & held two buttons (presumably power + volume down). The phone vibrated & rebooted. Thank goodness.
Second incident:
I was traveling & dictating an email (which I'm glad that Windows Phone 8 now lets us dictate outside of TXT messages. :-). My first attempt returned no results. I then pressed the microphone button again & retry dictating. At this point, it did something unexpected (I really don't recall the exact specifics). From that point, further attempts to dictate did absolutely nothing. I then decided that I'd just type the email instead. I picked up the phone & pressed in the body of the email. The onscreen keyboard appeared. But none of the keys actually typed or did anything. At this point (of course a bit irritated), I tried to get out of the email, and realized that the phone would not really let me do anything. It displayed the empty email and gave me a flashing cursor, but no buttons or keys would do anything. It was like they were all being ignored by the phone. Then I had this though.... After my previous lock-up, I had read a little bit online that some Lumia 920 users had experienced lock ups when using bluetooth. So I thought, maybe if I power off my bluetooth headset, the phone will break the bluetooth connection & maybe will release control of the phone back to me. So I powered off my bluetooth headset. Sure enough, the phone immediately returned to normal (although it did first quickly make a couple of sounds & display regarding the dictation [like basically the last time I pressed the microphone button, dictation wasn't able to come up, so now it finally did come up & then went away again all within about 1 second]). After powering off the bluetooth headset, my phone has been fine. No need to reboot. A few days have passed with no more issues.
So in summary:
Is there a problem with the phone's bluetooth support?
Is there a problem with my headset (I don't think so, it works on other phones just fine, and it works on this phone 98% of the time without problems)?
Who is going to fix the bluetooth problems & when (Nokia or Microsoft)?
Can they be fixed, or are they problems inherent with the phone's bluetooth chip which are irreparable?
Is there any sense in me going back to the AT&T store & swapping for another Lumia 920? (I don't think so. Seems like most everything else with the phone works well [I've had a few other isolated incidents with other things, but so far I've written them off as software glitches that Microsoft or Nokia will fix with time]).
Who should I be reporting this issue to (AT&T? Nokia? Microsoft?)? What is the correct support channel to get the issue resolved most quickly? (I am very willing to work with a competent tech support person to troubleshoot & track the issue over time if necessary in order to help facilitate identifying the root cause of the issue so that a proper permanent fix can be implemented by Nokia or Microsoft.
Have any other users experienced this same problem?
Thanks for your time in reviewing my issue. I have been very excited & enthusiastic about the Lumia 920 & Windows Phone 8. I have tried to promote it with my friends and family. However, when I hit an issue like this which didn't exist on my Lumia 900, I find myself feeling a bit embarassed & frustrated.
By the way, to my knowledge I didn't have any other programs running on my phone during either of these incidents (definitely nothing else running in the foreground).
Sincerely,
Doug Mortensen

Don't expect support here. Nokia does not bother to pay a tech or two to support the people who have bought the 920. Not really a point to these forums.
Anyways, i have huge bt issues as well. Cannot connect or see my jawbone. In truck with pioneer nav system (it is illegal here to use a phone without handsfree in vehicle) it links, but when i make a call or receive a call it shows the phone off the receiver icon so it knows call in progress, but i either get no sound from the caller... at all, or i get a robotic mess i cannot decipher. when i cannot hear anything, people can hear me, but when i hear robotic, people can hear me but with distortion. However, when it reads a text message, the phone voice is fine through the system. Because i have to turn bt off then to use phone, i have to return this handset and just go back to android.
Have also had this drop calls a few times now as reception is probably the worst i have seen in a decade... even drops in downtown core. Battery life poor because i assume its always struggling for a signal.

Lumia 920: Internet Sharing no longer works after...

I have a Lumia 920 that's a developer build that was provided at Microsoft Build. After the latest OS update, I am no longer able to start Internet Sharing. I receive a notification that I need to upgrade to a plan that supports mobile hotspot. I am already on a plan with T-Mobile that supports mobile hotspots. I confirmed this with a T-Mobile rep and they suggested I contact Nokia.
Thank you for any help.

Yes, unless you have completely reformated the device.
now,use Japanese.
crazy strange fix, but that's what I had to,do.

Error code 8103010d appear on my lumia 920!!

so happy to get this handset!!! but there are few problems with it!!
can someone help me out plz!!
1st the battery life is so short! i got only 13 hours when i have 100% barttery
2nd is the internet sharing doesnot work!! my iphone 4 can connect the wifi from lumia 920, but it could not use the internet.
3rd, i have a upgrde for the network+, but i got a error code 8103010d when i download it on half way!
i hope the hardware is fine, all of it are bugs!!
the phone is under EE 4G in the UK

Battery life on my 12 day old 920 has stabilised at around two days usage between charges. I have Bluetooth and 3G switched off and only activate them when needed.
Wi-Fi tethering works fine on mine but you may have noticed that Wi-Fi is automatically disconnected when the screen times out and is locked so your iPhone won't be able to share the connection until the screen is woken back up again.
Ray.

Discovered cause of Battery Drain lumia 920/820

Hi,
I just registered to tell you following:
I discovered the culprit that is responsible for the "semi random" battery drain.
@Home my Lumia 820 "shines" with a good battery life.
@Work:
- without any additional Installed app
- no active background task (except standard entries: "extras+info" and Nokia Music)
- every (backround)sync disabled (mail, also xbox, music.....)
- display low
- disabled location service
- closing all apps with multiple clicks on back-button
- uninstalled skype
- disabled apps @ lockscreen
- battery saver on
- backup disabled
- nfc disabled
- microsoft account sync only 1x per day
- disabled roaming (my provider is a roaming monster :-) roams into networks of other providers).
- 2x fully discharged + fully charged + 12 hours on powersupply
- and every other suggested energysave option/action i could find on internet and here in forum -> except hardreset
With all above mentioned methods the battery still gets/got literally eaten away at work in IDLE.
I had it next to me with monitor off. Only checked once per hour and it died in ~8-11 hours. No call no message no nothing.
I was curious why it only happens at work: The difference of the network coverage is, that at home it is far more inferior. I have to search for a spot in my house where i can use it for calling somebody.
So Internet is not even an option (also no HSPA+ coverage throughout the village). Normally you would have less battery life at places with less connectivity. But not in that case.
I investigated further: on the way to work I use it for surfing ~50min - 1hour -> there i loose 7-9% of my battery. (very good result for driving with car => many connection losses)
As soon as I reach the city where the Lumia reaches the HSPA+ network it begins to drain veery fast.
HSPA+ needs much more power than UMTS and I guess normal HSPA!
I compared the behaviour with the Samsung Galaxy S3 (colleague's phone) and noticed a small but profound difference:
After you "wake" the S3 from idle it will show on the screen, that it uses UMTS and not HSPA/HSPA+... as soon as you start surfing or start an app that connects to the internet the S3 switches immediately to HSPA+. After a little time the Samsung switches back to UMTS.
The lumia behaves differently: It detects HSPA+ and uses it. Also in idle!?
I followed this obvious lead and wanted to disable HSPA/HSPA+ -> unfortunately it only lets you disable 3g as a whole (UMTS/HSPA) so I switched to 2G only.
While I am writing this my L820 is unplugged 6hours now and
after much heavier use than normal (mailing, surfing with 3g while driving 45min home [which dropped the charging-level multiple times faster than gaming!], 1h gaming, 10 minutes calling)
the remaining battery life is at 70% with estimated time remaining: 1day 7hours left (after writing the whole story it went up to 2days 4hours with 69%... but i guess thats because its idleing).
This behaviour is also the explanation why some people are affected and some aren't.
Summary of change: from initially 8hours idle and not even touching the phone -> to finally using it now with 70% after 6hours with 1day 7hours time remaining.
Additional info: I live in Austria (Europe; no kangaroos ;-)) --> so I have a Lumia 820 with the german firmware without the update, which was released in USA and Canada:
Revision: 1232.2109.1242.1001
So please implement a similar function like the Samsung S3 ... or just as a start: let us manually turn off UMTS, HSPA and HSPA+ separately! Surfing with 2g is no fun.
Sorry for the extensive and long story/facts ;-)
Regards
V4mp

I can confirm that my battery drain problem is related to LTE on my US Lumia 920, at home where signal is weak I get fantastic battery life, less than 2% drain an hour, lasts for well over a day with moderate usage. My work however is located in an LTE zone and as soon as I enter this area battery life becomes catastrophically bad, several times the phone has died on me before my shift even ends. Something like 15% drain per hour, sometimes worse., I pick up my phone and even though it has been completely idle for hours it is a bit warm to the touch. I have no idea what it is doing when it is just sitting there.
Trust me, I have tried all the tips from all the other users, none have worked. This is not a problem with background applications or some feature being switched on, I have tested this phone running bare bones no apps or a fully day on "battery saver" mode which seems to make no difference, the problem persists. The only way I can make it through the workday is if I put my phone into Airplane Mode, the drain then completely stops, again at less than 2% an hour.
I am amazingly frustrated by all this, my Lumia 900 never had this problem with LTE, I almost never gave the battery a second thought with my 900, but with the 920 I am constantly worried about being stuck with a dead phone, I have almost no apps installed on the phone because I am afraid of any additional drain on the battery. I have to put my phone in Airplane Mode if I plan on spending more than an hour in the civilized world, I am so unhappy with my experience and I really miss my Lumia 900. I really wish Nokia would acknowledge that this a problem with some 920 handsets, and it is a problem, we are all not suffering from some sort of mass delusion. I have spent weeks troubleshooting and trying to find the cause. I really don't know what to do at this point.

Help! Off completely lumia 920

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