Help on CRM resume

Hi There
I jus need a resume that has SAP CRM service management concepts and the enhancements and the project done based on that.
So,if anybody does have it.  please could you post it 2 my mail id:  [email protected]
thanks in advance
Chandu

Hi there,
you are right that with the introduction of the SAP CRM Web Client (with release CRM 2006s/1) PCUI and SAP GUI are discontinued for the business users of the CRM solution.
The IC WebClient UI always has been kind of a derivation of the PCUI (PCUI was available with SAP CRM 3.1, ICWC officially then with SAP CRM 4.0)... so the basic technology of both is the same, which is BSP. But the ICWC followed a different approach regarding the let's call it architecture.
So the new SAP CRM Web Client UI is actually started where the ICWC was, and was improved further.. with this improvment of the overall basic UI architecture of course also the ICWC inherits all the new benefits of the new CRM Web Client UI. So you cannot say that the ICWC is going away, it is still specifically focused and designed for Interaction Center agents, but it inherits automatically all the new features of the CRM Web Client UI, which might lead here or there to a little different look & feel of the UI compared to the CRM 2005 ICWC UI.
Hope that helped a little to clarify the situation.
Best regards
Ingo

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