Help! One error printing and now all print jobs status = STOPPED.
I work in a big corporation with 99.99% PCs. I've been printing to networked printers here under Leopard without problem for a long time now. I recently submitted a print job to a HP printer and all it printed was:
Error: invalidfont
OFFENDING COMMAND: definefont
STACK:
-dictionary-
/HSRYIE+ArialNarrow-Italic
However, since that moment I have been unable to print anything irrespective of what printer I choose (HP, Xerox etc). Every time I start a job it immediately shows with a status of STOPPED in the printer window. Other people continue printing to these printers just fine, snickering at my Mac along the way .
Any ideas??
Hoping to inspire some tech-head to respond here...
Restarting doesn't fix this. Repairing permissions doesn't fix this. Removing and reinstalling the printer doesn't fix this.
When I create a print job I get the following in the error_log:
I [30/Jan/2008:07:53:10 -0700] [Job 63] Adding start banner page "none".
I [30/Jan/2008:07:53:10 -0700] [Job 63] Adding job file of type application/pdf.
I [30/Jan/2008:07:53:10 -0700] [Job 63] Queued on "146_252_6468" by "mmueck".
I [30/Jan/2008:07:53:10 -0700] [Job 63] Started filter /usr/libexec/cups/filter/cgpdftops (PID 5036)
I [30/Jan/2008:07:53:10 -0700] [Job 63] Started filter /usr/libexec/cups/filter/pstops (PID 5037)
I [30/Jan/2008:07:53:10 -0700] [Job 63] Started filter /Library/Printers/hp/filter/hpPostProcessing.bundle/Contents/MacOS/hpPostProces sing (PID 5038)
I [30/Jan/2008:07:53:10 -0700] [Job 63] Started backend /usr/libexec/cups/backend/lpd (PID 5039)
E [30/Jan/2008:07:53:10 -0700] [Job 63] `/private/var/spool/cups/d00063-001' has permissions that do not allow printing!
E [30/Jan/2008:07:53:10 -0700] PID 5036 (/usr/libexec/cups/filter/cgpdftops) stopped with status 1!
I [30/Jan/2008:07:53:10 -0700] Hint: Try setting the LogLevel to "debug" to find out more.
E [30/Jan/2008:07:53:10 -0700] [Job 63] Empty print file!
E [30/Jan/2008:07:53:10 -0700] PID 5037 (/usr/libexec/cups/filter/pstops) stopped with status 1!
I [30/Jan/2008:07:53:10 -0700] Hint: Try setting the LogLevel to "debug" to find out more.
E [30/Jan/2008:07:53:10 -0700] [Job 63] Job stopped due to filter errors.
I homed in on the spooled file permissions issue and (as root) changed the permissions of that file to 777 and re-submitted the job, yielding the following log:
I [30/Jan/2008:07:56:26 -0700] [Job 63] Started filter /usr/libexec/cups/filter/cgpdftops (PID 5058)
I [30/Jan/2008:07:56:26 -0700] [Job 63] Started filter /usr/libexec/cups/filter/pstops (PID 5059)
I [30/Jan/2008:07:56:26 -0700] [Job 63] Started filter /Library/Printers/hp/filter/hpPostProcessing.bundle/Contents/MacOS/hpPostProces sing (PID 5060)
I [30/Jan/2008:07:56:26 -0700] [Job 63] Started backend /usr/libexec/cups/backend/lpd (PID 5061)
I [30/Jan/2008:07:56:26 -0700] [Job 63] Restarted by "mmueck".
E [30/Jan/2008:07:56:26 -0700] [Job 63] `/private/var/spool/cups/d00063-001' has permissions that do not allow printing!
E [30/Jan/2008:07:56:26 -0700] PID 5059 (/usr/libexec/cups/filter/pstops) stopped with status 1!
I [30/Jan/2008:07:56:26 -0700] Hint: Try setting the LogLevel to "debug" to find out more.
E [30/Jan/2008:07:56:26 -0700] PID 5058 (/usr/libexec/cups/filter/cgpdftops) stopped with status 1!
I [30/Jan/2008:07:56:26 -0700] Hint: Try setting the LogLevel to "debug" to find out more.
E [30/Jan/2008:07:56:26 -0700] [Job 63] Empty print file!
E [30/Jan/2008:07:56:26 -0700] [Job 63] Job stopped due to filter errors.
If anybody can even offer a clue to what happened here I'd be very appreciative.
Mick.
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