Help opening Photoshop CS6
I am having trouble opening Photoshop CS6. On initial start-up, my screen keeps freezing and it says the program is not responding. I have uninstalled and re-installed 3 times now on my computer. I have had Photoshop since May 2013 and have not had any problems with it as I use it on a daily basis. Has this happened to anyone else???
What system information do you need? Like I said, I use the program daily and it has opened just fine with no problems up until yesterday. I have a Dell Precision M6600 running, Win 7 Ultimate 64bit, 16.0GB, DDR3-1600 SDRAM, 4 DIMM, Intel Core i7-2860M Quad Core 2.50GHz 8MB.
Similar Messages
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When I try to open Photoshop CS6 I get "Error Code 16"
When I try to open Photoshop CS6 I get "Error Code 16"
I have researched Internet - ADOBE and others - to find a solution, but no luck! (see under)
The problem started around one year ago but I was able to open Bridge and go to Photoshop from there until recently.
Now I get "Error Code 16" in Bridge too when I am trying to go to Photoshop.
I have tried everything I could think of (including creating a new Administrator-user) with help from my Internet research and my own pretty good experience (I started working with computer systems as a Systems Analysts 1968...... - now it is only PCs)
I miss my Photoshop and Bridge a lot - it is very frustrating to have this problem, but I can see I am not the only one!!!
I also have these Adobe products:
Adobe Photoshop
1045-1297-1724-5553-8938-xxxx
Adobe InDesign
1037-1476-0290-3491-8464-xxxx
Adobe Audition
1137-1169-5106-2253-7226-xxxx
Adobe Photoshop
1045-1007-5934-1160-3319-xxxx
Adobe Photoshop Elements
1057-4535-7945-2468-2014-xxxx
and some more.
I am grateful for all help.
/// Björn Andrén - [email protected] (member ID)
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Configuration error 16 when you start a Creative Cloud (CC) or Creative Suite (CS) application
https://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
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Adobe CC/CS6 - Error 16 and no SLStore or PCD File
https://forums.adobe.com/message/7157810
https://forums.adobe.com/thread/1243845?tstart=0
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How to Erase an Adobe Registration File
http://smallbusiness.chron.com/erase-adobe-registration-file-45714.html
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Why can't I open Photoshop CS6? Missing Adobe PCD and SLstore folders!?
https://answers.yahoo.com/question/index?qid=20130608085953AAuWzEA
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Issue with getting an Error code '16' if trying to install Adobe Photoshop CS5
http://thedailybuggle.com/forum/issue-getting-error-code-16-if-trying-install-adobe-photos hop-cs5-66.html
========================================================================
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] Win OS Version: 6.1
[Mon Feb 09 17:24:22 2015] Cleaner Tool version : 2.0.0.0
[Mon Feb 09 17:24:22 2015] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [UserRoamingAppData] : C:\Users\BEAR2\AppData\Roaming
[Mon Feb 09 17:24:22 2015] [UserLocalAppData] : C:\Users\BEAR2\AppData\Local
[Mon Feb 09 17:24:22 2015] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Feb 09 17:24:22 2015] [System32Folder] : C:\Windows\system32
[Mon Feb 09 17:24:22 2015] [SharedApplicationData] : C:\ProgramData
[Mon Feb 09 17:24:28 2015] Language selected: English
[Mon Feb 09 17:24:28 2015] Displaying the Adobe End User License Agreement
ADOBE
Gen_WWCombined-en_US-20121017_1230
[Mon Feb 09 17:24:28 2015] Please enter (y) for Yes or (n) for No. ... >>
[Mon Feb 09 17:24:38 2015] Choose from one of the following options to clean up :
[Mon Feb 09 17:24:38 2015] 1. All
[Mon Feb 09 17:24:38 2015] 2. Adobe Flash Player 10.2
[Mon Feb 09 17:24:38 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Feb 09 17:24:38 2015] 4. Creative Cloud 2014 only
[Mon Feb 09 17:24:38 2015] 5. Creative Cloud only
[Mon Feb 09 17:24:38 2015] 6. CS6 only
[Mon Feb 09 17:24:38 2015] 7. CS5-CS5.5-CS6
[Mon Feb 09 17:24:38 2015] 8. CS5-CS5.5
[Mon Feb 09 17:24:38 2015] 9. CS3, CS4
[Mon Feb 09 17:24:38 2015] 10. Adobe Id credentials
[Mon Feb 09 17:24:38 2015] 11. Quit
[Mon Feb 09 17:24:38 2015] Choice :>
[Mon Feb 09 17:24:44 2015] User selected: CS6 Only
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\pdb.db"
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\Media_db.db"
[Mon Feb 09 17:24:44 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:24:44 2015] List of products installed on this machine
[Mon Feb 09 17:24:44 2015] Listing products for cleanup:
[Mon Feb 09 17:24:44 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Feb 09 17:25:02 2015] response 1
[Mon Feb 09 17:25:02 2015] Are you sure you want to clean all the listed products and associated files?
[Mon Feb 09 17:25:02 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Feb 09 17:25:07 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Feb 09 17:25:07 2015] User selected: 'Clean All'
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] Action : Deleting the C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444 folder as there is no product deleted.
[Mon Feb 09 17:25:07 2015] LOG FILE SAVED TO: C:\Users\BEAR2\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Feb 09 17:25:07 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Feb 09 17:25:07 2015]
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:25:07 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] Win OS Version: 6.1
[Mon Feb 09 17:28:53 2015] Cleaner Tool version : 2.0.0.0
[Mon Feb 09 17:28:53 2015] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
================================================================================
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BEAR-PC
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0801, 2011-08-15
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name BEAR-PC\BEAR2
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 12.1 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 28.1 GB
Page File Space 16.0 GB
Page File C:\pagefile.sysRun the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium -
help my windows 7 user is an administrator, but i cant open photoshop cs6. it popups and says cannot open this product under guest account
Hi Toakuva,
That is quite weird. To be sure can you check under manage accounts whether it shows your username as an administrator or standard account.
Thanks. -
Is there a way to open photoshop cs6 in 32-bit mode on a windows 7 64-bit system.
I was wondering if there is a way to open photoshop cs6 in 32-bit mode on a windows 7 64-bit system, because photoshop won't recognize the pen pressure on my graphics tablet (yiynova msp19u) I read that some users got it to work in 32-bit mode on macs, and all my other programs like zBrush, art rage, sketch book pro recognize the pen pressure on the tablet.
well I am going to assume that the application marked photoshop is the 32-bit application, since the other on is marked 64-bit and I don't see one 32-bit. in any case it still not recognizing pen pressure and i have the newest drivers. The only thing I can think of now is that wacom drivers are interfering with it some how since they don't get along, although I was pretty sure i got rid of all wacom software.
Sigh, it's starting to look like I have to format my computer -
Why Can't I open Photoshop CS6 on my new iMAc?
I purchased a new iMac- version 10.9.4- and can't open Photoshop CS6. I am prompted to purchase CS6 Extended. Why do I have to purchase this?
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
How do i disable menu items in Help manu, Photoshop cs6?
How do i disable menu items in Help manu, Photoshop cs6?
I packaged Photoshop cs6 using AAMEE CS6.
I need to some menu items to disable.
can any one please tell the process of doing , or which registries or files need to edit.
Appreciate the immediate response.
thanks in advance.Hello8
Given the fact that you speak about AAMEE, it's not clear if you search for an automated and remote way to do it on multiple machines or not.
(and therefore if this thread should be moved to the relevant forum, http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deploym ent )
To disable menu items, simply go to Edit>Menus and click on the eyeball next to the menus you do not want.
It is then possible to save it in a workspace that by default will be located there: Documents and Settings/[user name]/Application Data/Adobe/Adobe Photoshop CS6/Adobe Photoshop CS5 Settings/Workspaces (Modified)
I'm not sure if Photoshop will start if the default workspaces are removed, as there is an option to restore them in the preferences.
Also, this is not customer support, but a forum fielded by volunteers that answer when they can, so inviting for an"immediate response" has no bearing; and might even have the opposite effect, but thanks for doing it in a polite and non too demanding way! -
Error in opening Photoshop CS6
I just installed the trial version of CS6 Premium. I was getting the same error when trying to open the programs. I went into sharing and permissions and updated the privileges. Now everything opens except for Bridges and Photoshop. I get the following error "You can't open the application "Adobe Photoshop CS6" because it's not supported on this type of Mac.
Please advise.Does this help?
Hardware:
Model Name: MacBook
Model Identifier: MacBook1,1
Processor Name: Intel Core Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 2 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MB11.0061.B03
SMC Version (system): 1.4f12
Serial Number (system): 4H640214U9E
Hardware UUID: 00000000-0000-1000-8000-0017F22F3F2B
Sudden Motion Sensor:
State: Enabled
Software:
System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: erika’s MacBook
User Name: Gretchen Bayless (gretchenbayless)
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 6:30 -
About opening photoshop cs6 Beta trial in mac
Hi, I have a mac OS X processor 1.83 GhZ intel core Duo. I downloaded the adobe photoshop CS6 bea trail version. when i open the application it says you can't open the application adobe photoshop because it is not supported on this type of mac. Could anyone of you help please
Be glad to if I could, but .. I typed a question in the Adobe CS6 forum and it gave me no way to 'POST.' I AM logged in but 'Reply' seems to be my only access.
I had understood that I had been moved to some more appropriate place .. where?
I just went throught the whole Download process again after talking at some length with an Apple Senior adviser who are very reluctant to discuss any 3rd party apps.
He was very helpful in using all the techniques to clear up any OS problems, so ..?We checked Utilities>Disk Permissions and Disk Rpair .. all OK. Also Safe Mode,Reset, etc.
Lightroom 4.1 and CS5.5 work just fine.
The pop-up about the Javal app came up again and installed; then, when selecting Photoshop CS6.app it runs, and runs, and runs and eventually pops up the error Message 16.
I have made numerous screen shots which I keep weeding out to just the most recent. -
Lightroom won't open photoshop CS6.. Edit in Photoshop doesn't work
Lightrrom 4.2 can't use the right click, "edit in" photoshop CS6. I have tried edit, preferences, and created a Preset and pointed it to the CS6 photoshop.exe... still a no-go. Help!!!
I had this problem. You must run Lightroom as administrator - even if the account you are in has administrator priviliges.
Test if this is the problem you are having by opening lightroom in administrator mode:
Open Windows explorer and navigate to where the lightroom.exe file is located.
Usualy in C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4
Right click on lightroom.exe and select "Run as administrator" from the pop up menu.
Test by selecting a photo and selecting the "Edit in Adobe photoshop CS6" option.
If this works then close lightroom and go back to the "lightroom.exe" folder location,
rightclick on the lightroom.exe file but select "properties", then select the "compatibility" tab and
select "change settings for all users" button.
A box called compatibility for all users should appear, at the bottom there is a checkbox "privilige level"
make sure the "run this program as administrator is checked".
Close lightroom and reopen it.
Hope this helps. -
Help! Photoshop cs6 crashes at startup after 13.05 update
Hi,
I urgently need help, please!
I just now tried to update my Photoshop Extended CS6 to 13.05 and now Photoshop CS6 won't open at all. It crashes at startup, no matter how many times I try to open it. Rebooting hasn't made a difference. Not only that, all previous updates have disappeared as well, and in Finder I see that the program shows as 13.0. So this update attempt has wiped out my previous updates to boot.
I should add that I have never, ever had a problem updating Photoshop before (I've owned it since version 5.5, way before CS came around) but something has obviously gone very wrong here despite the fact that throughout the update process I never got an error message.
I am desperate now to find out how to remedy this.What steps can I take to make the program operational again? I don’t even care if I have to skip the update for now. I never would have ventured on this update if I'd known there was the slightest possibility of jeopardizing the functioning of Photoshop.
What do I do now? I leave on an extended travel journey in 24 hours and desperately need Photoshop and Camera Raw to work so I can process my photographs.
I've been searching for solutions online but can't find any clear instructions. Some people mention an Adobe Application Manager but I have not had an error messages so I'm not sure how to proceed.
If anyone is knowledgeable in this area, I'd be most grateful for your input. Thanks in advance!luvtype wrote:
Delete what? Photoshop CS6? Not uninstall? Please clarify. Thanks.
Never just "delete" an Adobe application, never just drag it to the trash!
Always use the Adobe Uninstaller for each application. -
HELP DOWNLOADING PHOTOSHOP CS6 EXTENDED MAC
I have a macbook pro and have tried numerous times to download photoshop cs6 extended for mac. I open the file and install it with adobe installer, but when it is "finished" installing, there is a yellow triangle with an exclamation point saying some items were not successfully installed! Please help! I'm just trying to download the trial version of cs6 extended, using the link on adobe website, not download illegally or anythin
Hi calliopetorres,
I would like to know from where did you try to download CS6 Photoshop extended at the first place? kindly attach the screenshots in possible?
Please try to download it from the below mentioned link.
Link : Download CS6 products
Thanks,
Atul Saini -
Help with Photoshop Cs6 Image size
I am using Photoshop Cs6 on a MacBook Pro with retina display. I'm working on an image that is 72 dpi and 1000 pixels wide by 300 pixels tall. When I hook my laptop up to my external monitor, the image is a nice size. However, when I disconnect it and look at it on my laptop it is way to small. I have to zoom in on the image on my laptop to see the detail and then the graphics are distorted. Can you please help me?
Ask in the PS forum.
Mylenium -
Im looking for a way to save or convert photoshop cs6 apple retina display formated files to be available to open on Windows PC's?
I doubt you need anything special. The files should open without conversion. You can double check with Adobe.
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Need help installing Photoshop CS6 trial on MacBook Pro
I keep trying to install the trial version of Photoshop CS6 on my macbook pro (version 10.6.8) and I was able to download it fine from the download assistant. Once I tried installing it, however I kept coming up with the same error. First it says that the images couldn't be opened because of an invalid checksum, then if I opt to skip that step it comes up with a window letting me install it which I do but once it hits 44% it jumps to 99% and says installation failed due to an inauthentic certificate, saying "Adobe Genuine Software Verification Failure."
How do I fix this???Sounds like your download got corrupted. You can try downloading it again.
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I just installed photoshop cs6 on a third computer and I am having trouble opening it. Do I need to uninstall it from one of the other computers?
Hi ,
you are getting this message as the serial is of an upgrade version not a complete product , if you have any previous product serial number from the drop down menu , then do enter it , if not then please contact customer support for unlocking it , (the previous version serial number should be also a retail product)
Regards,
Raj
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